Client experience manager Work, Jobs in Drumchapel, Glg (with Salaries)

HR Client Services Manager
Gravitate HR —Glasgow
- From £50,000 a year
- Part-time
- Hybrid work
- Management
- Computer literacy
- Supervising experience
Quick apply
Field Operations Manager
Resolvecall —Paisley
- £41,500 a year
- Full-time
- Management
- Continuous improvement
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
4d
Head of Operations
Aeoon Latitude Business Services Ltd —Glasgow
- £52,000 - £73,000 a year
- Full-time
- Management
- Supervising experience
- In-person
Quick apply
2d
Project Services & Client Delivery Manager
Alba Lacordero Project Services Ltd —Glasgow
- £64,000 a year
- PMP
- Engineering
- Project management
Quick apply
9d
Events Manager
OneRen —Paisley
- £39,376.68 - £41,595.35 a year
- Weekend availability
6d
HR Operations Manager
Chisholm Hunter Ltd —Glasgow
- Full-time
- Human resources
- Mentoring
- Organisational skills
- Employee discount
Quick apply
Payroll Administrator
P&L Recruitment —Paisley
- £30,000 - £34,000 a year
- Part-time
- Microsoft Excel
- Communication skills
- Free parking
- Life insurance
Quick apply
2h
Property Manager/Lettings HMO
Cairn Letting & Estate Agency —Glasgow
- £25,000 - £30,000 a year
- Full-time
- Customer service
- Driving
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
14d
Commercial Manager
OCS Group —Glasgow
- Microsoft Excel
- Analysis skills
- Contracts
Quick apply
Meetings and Events Sales Supervisor
Valor Hospitality —Glasgow
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
Store Manager - Glasgow Flagship Boutique
Chisholm Hunter Ltd —Glasgow
- £38,000 - £45,000 a year
- Full-time
- Management
- Employee discount
Quick apply
Manager Designate - Stirling
Chisholm Hunter Ltd —Stirling
- Up to £36,000 a year
- Full-time
- Management
- Employee discount
Quick apply
Restaurant Sales Manager
Sticks'n'Sushi —Glasgow
- Up to £40,000 a year
- Full-time
- Hospitality
- Sales
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
14d
Account Manager
OCS Group —Glasgow
- Monday to Friday
- Microsoft Excel
- Management
- IT
Quick apply
Spares Sourcing Manager
Hewlett Packard Enterprise —Erskine
- £92,600 - £213,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped
Yell Ltd —Paisley
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Paid Media Manager (PPC)
Thomas Bradley & Co Group —Glasgow
- £28,000 - £32,000 a year
- Full-time
- Analysis skills
- Financial services
- In-person
Quick apply
Events Management Trainee
NEON DEVELOPMENTS LIMITED —Glasgow
- £26,000 - £28,000 a year
- Full-time
- Bilingual
- Hospitality
- Sales
- Free parking
- Health & wellbeing programme
Quick apply
23h
Business Development Consultant - Glasgow
WorkNest People —Glasgow
- £30,000 a year
- Full-time
- Hybrid work
- Sales
- Salesforce
- Microsoft Office
Manager Designate - Glasgow
Chisholm Hunter Ltd —Glasgow
- £30,000 a year
- Full-time
- Management
- Employee discount
Quick apply

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HR Client Services Manager

Gravitate HR
Glasgow

Quick apply

Job details

Part-time | Full-time
From £50,000 a year

Benefits

Company pension

Qualifications

Management
Computer literacy
Supervising experience
Human resources
B2B
HRIS

Full job description

JOB TITLE: HR Client Services Manager

REPORTS TO: Director

DIRECT REPORTS: HR Consultants & HR Team

LOCATION: Hybrid. Team based throughout Central Scotland

Salary From £50,000 FTE

Closing Date: Monday 13 July 2026

MAIN PURPOSE:

The HR client services Manager plays a lead role in the development and engagement of the HR delivery team, working collaboratively with the team to deliver a high quality and professional HR service to a range of clients. The key purpose of the role is to support, line manage and develop the HR consultants and other HR team members, to coordinate delivery of high-quality services to the client across the team and to coach and support the development of the HR delivery team. (60% of time)

Therefore, the ability to provide expert and tailored advice on a range of HR cases and projects whilst building and maintaining client relationships to strengthen and grow existing accounts, whilst onboarding and building new contracts is essential.

You will also directly deliver HR consultancy services to a defined portfolio of clients (approximately 40% of the role).

HR Skills & Knowledge - client focused

Liaising with clients and other third parties on various HR issues including:

Leading role in the delivery of client services including HR support provision across the employee lifecycle and complex project/consultancy work.
Partner with our clients to provide timely, commercial and compliant advice ensuring the best possible outcome for the client.
Drafting well written, structured and comprehensive reports.
Produce various HR related correspondence to support the employee lifecycle i.e. offer letters, contracts, change to contract letters, for our clients, to support their HR processes.
Draft and maintain staff handbooks and policies to endure they are up-to-date with legislative changes and are tailored to the clients operations and internal processes.
Manage client’s HR systems.
Facilitating and holding workshops for employment related issues effectively and in the appropriate forum.
Holding ad-hoc training and informative sessions.
Knowledge of health and safety at work.
Build and promote a collaborative team working environment.
Ensuring quality of advice and documentation output across the team is high.

HR Skills & Knowledge – team focused

Being available to support and develop the teams’ skills and knowledge
Taking the lead in the development of skills and knowledge of team members through encouraging, facilitating and holding workshops for employment related issues effectively and in the appropriate forum for the internal team
Holding ad-hoc training and informative sessions.
Promoting health and safety at work so that the team have a healthy work environment and balanced workload
Build and promote a collaborative team working environment.
Ensuring quality of advice and documentation output across the team is high.
Regular documented 121 with team members, follow up action and management to build a steady, well-functioning team.

Client Delivery & Account Management

Leading role and supporting the team in the renewals of key client accounts and wider account management;
Work to client expectations and specifications within agreed terms of engagement.
Work within client terms of engagement ensuring that contracts are delivered accordingly.
Assist and provide accurate details of progress reports and leadership reports monthly, quarterly and annual Reports for discussion and decision making
Continuous review and monitor of billable hours ensure client work meets expectations agreements and timelines.
Regularly reviewing accounts with the client to identify additional opportunities and to ensure client satisfaction through high quality work.

Developing the business

Proactively identifying potential business opportunities through existing and new client relationships
Take a leading role in supporting the sales and marketing strategy and business development plan.
Working towards targets and supporting the sales process including following up proposals and updating the internal CRM (Hubspot).
Continuously update HR Knowledge through online research, attending and hosting seminars
Writing proposals and preparing budgets for potential new business within the Gravitate HR business model and framework.
Producing content for our website and social media channels
Promote and actively work towards the Gravitate HR ‘employee lifecycle’ model and have the ability to promote the Company’s services.
Keeping abreast of CIPD updates.
Developing new initiatives and ideas for Gravitate HR to offer to new and existing clients.
Attending seminars and networking events and actively seeking new business opportunities.

Skills, Knowledge and Experience

Degree in Human Resources or similar qualification or equivalent relevant experience
At least 7 years’ experience working in a Senior HR role within a consultancy environment with direct line management experience
Expert knowledge across the HR spectrum.
Chartered Member of the CIPD.
A thorough understanding and working knowledge of business to business environment.
Decision making and problem solving skills.
People management skills
A thorough knowledge of invoicing process and business model.
Computer literate with the ability to pick up software and its uses quickly.

Application:

Please apply to [email protected] with a CV and a covering letter (of no more than two pages) explaining what you can bring to this role, including salary expectations and availability for interviews in person in Glasgow or remotely should you be invited forward. Candidates must have the right to work in the UK - no visa sponsorship is available.

Pay: From £50,000.00 per year

Benefits:

Company pension

Application question(s):

Are you currently authorised to work in the UK on a full-time basis without the need for visa sponsorship, either now or at any point in the future?

Experience:

working in a Senior HR role: 7 years (preferred)
direct management: 4 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Glasgow G1 2ER

Quick apply

Refine Your Search

client experience manager jobs in drumchapel, glg

HR Client Services Manager

Field Operations Manager

Head of Operations

Project Services & Client Delivery Manager

Events Manager

HR Operations Manager

Payroll Administrator

Property Manager/Lettings HMO

Commercial Manager

Meetings and Events Sales Supervisor

Store Manager - Glasgow Flagship Boutique

Manager Designate - Stirling

Restaurant Sales Manager

Account Manager

Spares Sourcing Manager

Business Development Manager (BDM) - Paisley - Circa 41k Basic - 53k OTE Uncapped

Paid Media Manager (PPC)

Events Management Trainee

Business Development Consultant - Glasgow

Manager Designate - Glasgow

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