Management analyst Work, Jobs in Dudley, Wmd (with Salaries)

IT Service Desk Analyst
EBC Group(UK) Limited —Halesowen
- Up to £26,500 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Sick pay
Quick apply
Business Acceptance Analyst
Gateley —Birmingham
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Reporting Analyst
Homes England —Birmingham
- £30,129 - £35,140 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Analytics
- Annual leave
- Employee assistance programme
4d
Programme Management Office Analyst
LGPS Central —Monmore Green
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Continuous improvement
- No degree
- Annual leave
- Employee assistance programme
Quick apply
eCommerce Project Manager
magic42 Limited —Birmingham New Street Station
- From £30,000 a year
- Full-time
- Hybrid work
- Organisational skills
- AI
- Business
- Health & wellbeing programme
- Annual leave
Quick apply
4d
ICT Support Analyst - Birmingham
Nacro —Birmingham
- £31,982 - £32,782 a year
- Full-time
- Hybrid work
Assistant Retail Property Analyst
Signet —Birmingham
- Full-time
- Communication skills
- Employee discount
Client Advisory Analyst
LGPS Central —Monmore Green
- Full-time
- Hybrid work
- Research
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
2026 | EMEA | Birmingham | Asset Management, Controls Governance & Testing | New Analyst
Goldman Sachs —Birmingham
- Full-time
Partnerships Activation Executive
Wolverhampton Wanderers FC —Wolverhampton
- Full-time
- Marketing
- Business
- Communication skills
11h
Global Investment Research, Content Management Group - Supervisory Analyst, Associate, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Bachelor's degree
- Accounting
- Organisational skills
- Employee assistance programme
Junior Business Analyst
Capgemini —Birmingham
- Hybrid work
- Master's degree
- Machine learning
- AI
Real Time Analyst
Culligan UK limited —Wolverhampton
- £28,000 - £35,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Continuous improvement
- Employee assistance programme
- Sick pay
Quick apply
EO - Operational Service Manager Problem Analyst
Insolvency Service —Birmingham
- £30,000 - £34,252 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
5h
First Team Scout
Wolverhampton Wanderers FC —Wolverhampton
- Weekend availability
- Computer literacy
- English
- Experience working with children
17h
IT Service Analyst
HM Revenue and Customs —Birmingham
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Work from home
4d
Business Analyst
Mazars —Birmingham
- AI
Business Analyst
SCC —Birmingham
- Monday to Friday
- Hybrid work
- No degree
- Agile
Business Analyst (12-month FTC)
Low Carbon Contracts Company —Birmingham
- £50,000 a year
- Full-time
- Hybrid work
- Writing skills
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
Quick apply
BIRMINGHAM – Junior to Lead Business Process, Automation & Change Roles for 2026
Vantage Point —Birmingham
- Hybrid work
- SQL
- Analysis skills
- Mentoring

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IT Service Desk Analyst

EBC Group(UK) Limited -
Halesowen

Quick apply

Job details

Full-time
Up to £26,500 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Private medical insurance
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Live chat
Technical troubleshooting
Desktop support
Customer service call handling
Azure
Inbound customer enquiry call handling
Customer service
Incident queue management
IT service management
User account provisioning
Ticket management
Windows
Microsoft Office
User account management
Service restoration
IT permissions management
Computer hardware
Ticket management systems
Network support
Technical writing
Customer interaction
Application support
Root cause analysis
Microsoft Azure
IaaS
Active Directory
Mobile devices

Full job description

Due to ongoing business growth, an exciting opportunity has arisen for a service desk analyst to join an industry-leading integrated technology provider based in Halesowen, Birmingham.

This person will join an existing technical services team delivering tailored, bespoke & sometimes complex solutions into clients.

EBC Group has a wealth of experience in providing managed IT services to businesses across the UK. At the forefront of business innovation, the EBC Group services encompass a comprehensive range of managed services including Infrastructure as a Service, unified communications, backup and disaster recovery, managed print solutions and many more.

THE ROLE

EBC are currently recruiting for a 1st Line Service Desk Analyst to join an exciting and growing Managed Service Provider support team. You will be responsible for ensuring that all customer calls are answered promptly, provide excellent customer service, and diagnose a range of technical faults for a wide variety of clients.

The ideal candidate for this role is somebody that enjoys learning and has a passion for technology. Somebody that thrives to deliver excellent customer service and be part of a great team. You will be the first point of contact for our customers and therefore must be a clear and confident communicator.

The ideal candidate is required to have:-

Great customer service skills
A knowledge of / interest in technology
Be confident communicator via email and telephone
A methodical approach to troubleshooting issues
Be a team player

Key Responsibilities

Provide first-line support for IT incidents and service requests.
Diagnose and resolve hardware, software, operating system, and network-related issues.
Manage incidents through to resolution using IT Service Management (ITSM) tools.
Escalate complex issues to escalation teams where appropriate.
Monitor ticket queues and ensure timely updates and resolution.
Identify recurring incidents in order to aid root cause analysis.
Deliver high-quality customer service.
Support customers through various methods such as phone, email & chat.
Manage user expectations and communicate progress effectively.
Support Microsoft Windows environments and Microsoft 365 applications.
Administer user accounts, permissions, and access management.
Support Active Directory, Azure AD/Entra ID, VPNs, and remote access solutions.
Assist with workstation, laptop, mobile device, and peripheral deployments.
Troubleshoot connectivity, printer, and collaboration platform issues.
Contribute to knowledge base articles and technical documentation.

Experience/knowledge of following systems would be advantageous:

Windows Server
Active Directory / Entra ID
Microsoft 365
Azure
Windows Operating Systems
Network fundamentals

Job Type: Full-time

Pay: Up to £26,500.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
On-site parking
Private medical insurance
Sick pay

Ability to commute/relocate:

Halesowen, West Midlands: reliably commute or plan to relocate before starting work (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

management analyst jobs in dudley, wmd

IT Service Desk Analyst

Business Acceptance Analyst

Reporting Analyst

Programme Management Office Analyst

eCommerce Project Manager

ICT Support Analyst - Birmingham

Assistant Retail Property Analyst

Client Advisory Analyst

2026 | EMEA | Birmingham | Asset Management, Controls Governance & Testing | New Analyst

Partnerships Activation Executive

Global Investment Research, Content Management Group - Supervisory Analyst, Associate, Birmingham

Junior Business Analyst

Real Time Analyst

EO - Operational Service Manager Problem Analyst

First Team Scout

IT Service Analyst

Business Analyst

Business Analyst

Business Analyst (12-month FTC)

BIRMINGHAM – Junior to Lead Business Process, Automation & Change Roles for 2026

I want to receive the latest job alerts for management analyst in dudley, wmd

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