Complaints coordinator Work, Jobs in Dudley (with Salaries)

Transport Coordinator
Darlaston Builders Merchants Limited —Walsall
- £27,000 - £30,000 a year
- Full-time
- Microsoft Office
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
Quick apply
7d
Complaints and Compliance Officer
Medical Expert Witness Alliance (MEWA) LLP —Birmingham
- £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
3d
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Flexible schedule
Governance and MDT Coordinator (Fixed Term)
HCA Healthcare UK —Birmingham
- Up to £30,000 a year
- Full-time
- Data entry
- Organisational skills
- Typing
- Employee discount
Senior Customer Complaints Coordinator
Civic Recruitment Limited —Walsall
- Communication skills
- Time management
Quick apply
Fitted Kitchen project coordinator
The Gallery —Stourbridge
- £30,000 a year
- Full-time
- CAD
- Customer service
- IT
Quick apply
Customer Service Coordinator - Maternity Cover
Reconomy Connect —Telford
- Temporary
- Hybrid work
- Microsoft Office
- In-person
- Free parking
- Employee assistance programme
Customer Service Coordinator
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee assistance programme
Business Administrator
Ministry of Justice —Stafford
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
4d
Bulk Customer Coordinator
Alliance Healthcare —Birmingham
- Full-time
- Microsoft Office
- Travel
- Organisational skills
- Free parking
- Employee assistance programme
2d
Deputy Manager
Apollo Home Healthcare —Wolverhampton
- £35,000 - £40,000 a year
- Full-time
- Remote
Deputy Health Records Manager (HRAT)
Walsall Healthcare NHS Trust —Walsall
- £32,073 - £39,043 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
1d
Contact Centre Senior Coordinator
Livity Life —Worcester
- £29,536 - £29,537 a year
- Rotating shift
- Computer literacy
Quick apply
Business Manager
Individual Care Services —Alcester
- £40,000 - £45,000 a year
- Full-time
- Management
- In-person
- Business
- Annual leave
Quick apply
11d
Care Coordinator
Carers Trust Heart of England —Coventry
- £26,000 - £28,000 a year
- Weekend availability
- Organisational skills
- In-person
- Care plans
- Health & wellbeing programme
- Annual leave
Quick apply
Shift Lead - Days
Livity Life —Worcester
- £27,500 - £28,000 a year
- Day shift
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
Care Audit Data Co-Ordinator
Dove Home Care Agency Ltd —Solihull
- £12.71 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
1d
Assessement Coordinator Full Time
Rainbow Care Solutions —Cannock
- £13.50 - £14.00 an hour
- Full-time
- Care plans
- Communication skills
Quick apply
CSC Shift Manager
M Group —Birmingham
- Customer service
- Computer literacy
- Microsoft Office
- Annual leave
- Employee assistance programme

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Transport Coordinator

Darlaston Builders Merchants Limited -
Walsall

Quick apply

Job details

Permanent | Full-time
£27,000 - £30,000 a year
7 days ago

Benefits

Casual dress
Annual leave
Employee discount

Qualifications

Logistics
Microsoft Office
Analysis skills
Compliance management
Organisational skills
IT

Full job description

Company Overview

Darlaston Builders Merchants are one of the Midlands Leading Supplier of Building, Landscaping, Civil and DIY materials. We have four sister companies including BrickExpress, 4bathrooms, DBMcivils and GreyShire Homes. We operate a total of 6 branches around the midlands including Birmingham and the Black Country and employ around 90 employees.

Our well-earned reputation and the 40+-year establishment in the trade allows us to provide the best customer service possible, including high quality materials at very competitive prices.

The company is looking for a Transport Coordinator who supports the day‑to‑day running of the transport function, ensuring transport compliance, deliveries are planned efficiently, and drivers receive accurate information to operate safely and professionally. They report into the Transport Supervisor and be based at our depot in Walsall.

The role is central to maintaining excellent customer service, supporting branch operations, and upholding high standards within a busy builders’ merchant environment. When the Transport Supervisor is on annual leave or otherwise absent, the Transport Coordinator will take responsibility for the transport function, ensuring continuity of operations and acting as the first point of contact for drivers, branches, and customers.

Key Responsibilities

Transport compliance — Support with vehicle checks, defect reporting, MOT scheduling, insurance documentation, and adherence to legal obligations (including tachographs and safe loading).
Driver coordination — Brief drivers at the start of each shift, issue delivery notes, and ensure they have accurate instructions and safe working information.
Customer communication — Provide delivery updates, manage queries, resolve issues, and maintain a professional standard of service.
System and paperwork accuracy — Maintain delivery records, update transport management systems, process PODs, and ensure documentation is complete and accurate.
Issue resolution — Support with failed deliveries, delays, vehicle defects, and customer complaints, escalating where required.
Coordination with branches — Work closely with yard teams, sales desks, and warehouse staff to ensure goods are ready, loaded safely, and dispatched on time.
Health & Safety support — Promote safe working practices, ensure drivers follow site rules, and report incidents or near misses promptly.
Acting-up responsibilities — Take responsibility for the transport function during periods of annual leave or absence of the Transport Supervisor, ensuring continuity, decision‑making, and operational oversight.

Skills & Experience

Transport or logistics experience within a fast‑paced operational environment (builders’ merchants experience desirable).
Strong organisational skills with the ability to prioritise and manage multiple tasks.
Confident communicator able to work with drivers, customers, and internal teams.
Good IT skills, including transport systems, compliance tools, and Microsoft Office.
Understanding of vehicle compliance, safe loading, and transport regulations (training can be provided).
Ability to remain calm under pressure and make practical decisions, including when acting up in the Supervisor’s absence.

Personal Attributes

Proactive and solutions‑focused, with a hands‑on approach.
Team‑oriented, supporting the Transport Supervisor and wider branch operations.
Customer‑focused, ensuring deliveries are accurate, timely, and professional.
Attention to detail, especially with paperwork, compliance, and scheduling.
Safety‑minded, promoting a culture of responsibility and care.
Reliable and confident, able to step up and lead transport activity when required.

Hours of Work: Monday to Friday 7 30 – 5 00pm with alternate Saturdays.

Join us at Darlaston Builders Merchants and be part of a thriving team dedicated to building success together. If you are ready to steer your career forward, we welcome your application!'

Pay: £27,000.00-£30,000.00 per year

Benefits:

Casual dress
Employee discount

Experience:

transport or logistics: 2 years (required)
Compliance management: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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