Customer success manager Work, Jobs in Dudley (with Salaries)

Customer Success Manager
Keysight Technologies, Inc. —Telford
- Part-time
- Remote
- Microsoft Office
- Analysis skills
- Bachelor's degree
10d
Operational Support Team Leader
Culligan UK limited —Wolverhampton
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Sales Office Manager
Park Hall Hotel and Spa —Wolverhampton
- £40,000 - £45,000 a year
- Full-time
- Microsoft Excel
- Sales
- Hotel
Quick apply
6d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Customer Service Advisor
Cromwell —Dudley
- Full-time
- Customer service
- Microsoft Office
- Power tools
- Annual leave
- Employee assistance programme
2d
Territory Manager
IQVIA —Dudley
- Presentation skills
- No degree
- Organisational skills
- Annual leave
- Employee assistance programme
UK Clinical Success Manager
Strolll —Stafford
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Travel
- Patient care
- Organisational skills
- Annual leave
Quick apply
10d
Account Manager ( Technology Leader/Visionary)
Target Integration —University of Warwick
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- ERP systems
- Leadership
- Communication skills
- Work from home
Quick apply
10d
Specialist Customer Service Advisor
Cromwell —Dudley
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
2d
Key Accounts Manager
USP Steels Ltd —Dudley
- Full-time
- Sales
- Analysis skills
- Presentation skills
- Free parking
Quick apply
Account Manager
CITY ELECTRICAL FACTORS LTD —Wolverhampton
- £28,000 - £35,000 a year
- Full-time
- Sales
- Salesforce
- Business development
- Free parking
- Employee discount
Quick apply
4d
Operational People Manager
Financial Ombudsman Service —Coventry
- £59,297 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Microsoft Office
- Flexible schedule
5d
Customer Success Manager
CODA Testing —Salt
- Full-time
- CRM software
- Bachelor's degree
- No degree
Key Account Manager
IQVIA —Wolverhampton
- Sales
- No degree
- Negotiation
- Annual leave
- Employee discount
Key Account Manager
Volvo Group —Warwick
- Up to £65,000 a year
- Remote
- Travel
- Negotiation
- Employee assistance programme
- Employee discount
12d
Lead Customer Experience Manager
Sainsbury's —Birmingham
- £36,250 a year
- Management
- Leadership
- Employee discount
Business Development Manager (BDM) - Wolverhampton - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Wolverhampton
- £35,875 - £41,000 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Contact Centre Team Manager
Vax Ltd —Droitwich
- Up to £32,000 a year
- Weekend availability
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Work from home
Quick apply
6d
Account Manager
Safetykleen —West Bromwich
- £32,000 - £40,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
4d
Store Manager
Lidl —Stourbridge
- £46,000 - £66,000 a year
- Full-time
- Communication skills
- Time management
- Store discount
- Employee discount
11d

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Customer Success Manager

Keysight Technologies, Inc. -
Telford

Apply Now

Job details

Part-time | Full-time
10 days ago

Qualifications

Microsoft Office
Analysis skills
Bachelor's degree
Communication skills
Negotiation

Full job description

Overview:

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

As a Customer Success Manager (CSM), you will play a crucial role in ensuring our customers achieve success with our products or services. You will be the primary point of contact for our customers, responsible for building strong relationships, understanding their needs, and guiding them towards maximizing the value they receive from our offerings. Your focus will be on proactive engagement, support, and advocacy, with the ultimate goal of driving customer satisfaction, retention, and growth.

Responsibilities:

1. Customer Relationship Management: Develop and maintain strong, trust-based relationships with key stakeholders within customer organizations.
2. Onboarding and Adoption: Lead the onboarding process for new customers, ensuring they have a smooth transition and understand how to effectively use our products or services to achieve their goals.
3. Product Education and Training: Provide comprehensive training and support resources to customers, enabling them to leverage our offerings to their full potential.
4. Customer Advocacy: Serve as the voice of the customer within our organization, advocating for their needs, requirements, and feedback to relevant teams.
5. Retention and Expansion: Proactively monitor customer health metrics and intervene as needed to address any issues or concerns, with the aim of driving customer retention and identifying opportunities for upselling or cross-selling.
6. Customer Feedback and Insights: Gather, analyze, and report on customer feedback and usage data to inform product development, marketing strategies, and overall customer success initiatives.
7. Renewals and Contract Negotiations: Work closely with the sales team to ensure successful renewals, as well as to identify opportunities for contract expansion or additional sales.
8. Customer Success Planning: Develop and execute tailored success plans for each customer, outlining key milestones, objectives, and strategies for achieving success.
9. Escalation Management: Serve as the point of contact for resolving escalated customer issues, working closely with internal teams to ensure timely resolution.
10. Continuous Improvement: Stay informed about industry trends, best practices, and competitor offerings to continuously enhance our customer success processes and strategies.
11. Conduct Business Reviews: hold regular review meetings with key customer stakeholders

Qualifications:

Bachelor’s degree or equivalent experience.
Proven experience in a customer-facing role, preferably in customer success, account management, or sales.
Strong communication, interpersonal, and negotiation skills, with the ability to build rapport and trust with diverse stakeholders.
Excellent problem-solving and analytical abilities, with a keen attention to detail.
Proficiency in Microsoft Office tools.
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
Passion for customer success and a genuine desire to help customers achieve their goals
Nice to have: Experience in test equipment, calibration and repair industry. Experience in electronics manufacturing or relatable industries will also be a plus

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

Apply Now

Refine Your Search

customer success manager jobs in dudley

Customer Success Manager

Operational Support Team Leader

Sales Office Manager

Manager of Dedicated Implementations - EMEA

Customer Service Advisor

Territory Manager

UK Clinical Success Manager

Account Manager ( Technology Leader/Visionary)

Specialist Customer Service Advisor

Key Accounts Manager

Account Manager

Operational People Manager

Customer Success Manager

Key Account Manager

Key Account Manager

Lead Customer Experience Manager

Business Development Manager (BDM) - Wolverhampton - Circa 41k Package - 53k OTE Uncapped

Contact Centre Team Manager

Account Manager

Store Manager

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