Product specialist Work, Jobs in Dunfermline, Fif (with Salaries)

Client Service Product Support Specialist - PMS
Clearwater Analytics, Ltd. —Edinburgh
- Bachelor's degree
- Front desk
- Accounting
Quick apply
Telesales Executive
The Converters Group —Dunfermline
- £28,000 - £35,000 a year
- Part-time
- CRM software
- Sales
- Customer service
Quick apply
Customs & Compliance Specialist
Exolum —Grangemouth
- £40,000 - £50,000 a year
- Microsoft Office
- Maths
- Accounting
9d
Regional IT Support Specialist
Omexom UK —Scotland
- Customer service
- In-person
- Communication skills
Senior Marketing Specialist
Charles River Laboratories —Tranent
- Full-time
- Sales
- Marketing
- Social media management
Senior Infrastructure Specialist zMQ
Lloyds Banking Group —Edinburgh
- £72,702 - £80,780 a year
- Full-time
- Hybrid work
- IT
Marketing Specialist
Charles River Laboratories —Tranent
- Full-time
- Sales
- Marketing
- Presentation skills
Product Specialist - OMODA|JAECOO
Peoples Ford —Edinburgh
- Customer service
- IT
- Annual leave
- Employee assistance programme
12d
Pupil Support Assistant Level 2
Fife Council —Dunfermline
- £26,786.83 - £29,170.80 a year
- Part-time
- Education
- IT
- School
- Employee discount
11d
Travel Consultant
Trailfinders —Edinburgh
- £44,000 - £49,000 a year
- Sales
Project Manager
RSE —Dalgety Bay
- Engineering
- Project management
- No degree
- Employee discount
Project & Operations Coordinator
Ekco —Broxburn
- £32,000 - £36,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Free parking
- Employee discount
Quick apply
1d
Risk Analyst
Aegon —Edinburgh
- £33,520 - £50,280 a year
- Part-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Negotiation
12d
Global Logistics Specialist
Invinity Energy Systems —Bathgate
- Full-time
- Hybrid work
- Annual leave
Quick apply
Team Manager (Infrastructure and Systems)
Fife Council —Glenrothes
- £57,196.54 - £62,583.94 a year
- Full-time
- Remote
- Management
- Travel
- SharePoint
- Employee discount
Payments Specialist
ExpenseIn —Edinburgh
- £35,000 - £40,000 a year
- Hybrid work
- Analysis skills
- APIs
- Financial services
- Annual leave
Quick apply
Tier 2 Escalation Specialist
Smartsheet —Edinburgh
- Remote
- CRM software
- Salesforce
- Java
- Flexitime
13d
Project Engineer
RSE —Cumbernauld
- Engineering
- Supervising experience
- Project management
- Employee discount
10d
PTS / Fencer
KLR Rail & Construction Services Ltd —Scotland
- £23 - £31 an hour
- Overtime
- Driving
- Power tools
- In-person
Quick apply
Head of Corporate Communications & External Affairs
Highland Spring Group —Blackford
- Part-time
- Hybrid work
- Travel
- Leadership
- Sick pay
Quick apply

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product specialist jobs near dunfermline, fif

Client Service Product Support Specialist - PMS

Clearwater Analytics, Ltd. -
Edinburgh

Quick apply

Job details

Qualifications

Economics
Bachelor's degree
Front desk
Root cause analysis
Accounting
Communication skills
Office experience

Full job description

Job Summary:

The CS PMS Specialist provides expert support for Portfolio Management Systems (PMS). This role involves addressing complex client inquiries in EMEA timezone, collaborating with internal teams, and enhancing service delivery to ensure optimal solutions for clients and efficient workflow processes. This role sits as a specialist layer within the CWAN Client Service support structure, complementing the deep technical expertise of our sophisticated client base.

Responsibilities:

Serve as a technical escalation from CSR inquiries across multiple asset classes and system functionality in the legacy Enfusion architecture, providing in-depth analysis and solutions to complex trading-related issues.
Collaborate with Level 1 personnel in the EMEA Asset Manager pod to identify and resolve discrepancies in trading data, P&L reports, and positions by performing advanced reconciliations and validations
Investigate recurring issues to identify root causes, documenting findings and collaborating with SME teams to implement long-term fixes and process improvements.
Deliver training programs for Level 1 support staff, Account Managers and SDMs focusing on advanced troubleshooting techniques and escalation procedures to enhance overall team performance.
Facilitate communication between the SME’s, trading, operations, product management, and engineering teams to ensure cohesive resolution of escalated issues and accurate implementation of new feature
Collaborate with appropriate SME & BA teams across the OMS/PMS test system enhancements, ensuring new features meet user needs and facilitate a smoother user experience for both clients and internal users.
Client aligned in pod structure to be focussed on delivering the best client outcome to improve NPS/CSAT and client delight amongst within their designated pod.
The specialist will have specific Mean Time to Acknowledge (MTTA) and Mean Time to Recover/Resolve (MTTR) productivity metrics to hit daily, understanding the complexities of specialist level queries resolutions times can vary.

Required Skills:

3-5+ years of experience in client support for Order Execution Management Systems or Portfolio Management Systems.
Strong and deep understanding of financial instruments, Listed and Complex Swaps/Derivatives.
Outstanding analytical and problem-solving skills.
Outstanding communication and interpersonal skills, particularly in client-facing situations where clarity is key.
Prioritisation management in identifying ticket urgency.
Strong Intellectual curiosity for root cause analysis of problems and remedying these with optimal system solutions.
Demonstrates strong cross functional collaboration skills and works effectively with diverse teams to deliver the best client outcome. functional collaboration skills and works effectively with diverse teams‑functional collaboration skills and works effectively with diverse teams
Strong sense of technical ownership to see issues through to completion

Education & Experience:

Bachelor’s degree in Finance, Accounting, Economics, Computer Science or a related field.
Prior Experience at an OMS/PMS in a similar role is desirable.
Buy side operational and front office experience desirable.
Experience in a client-facing technical role is essential.

Quick apply

Refine Your Search

product specialist jobs in dunfermline, fif

Client Service Product Support Specialist - PMS

Telesales Executive

Customs & Compliance Specialist

Regional IT Support Specialist

Senior Marketing Specialist

Senior Infrastructure Specialist zMQ

Marketing Specialist

Product Specialist - OMODA|JAECOO

Pupil Support Assistant Level 2

Travel Consultant

Project Manager

Project & Operations Coordinator

Risk Analyst

Global Logistics Specialist

Team Manager (Infrastructure and Systems)

Payments Specialist

Tier 2 Escalation Specialist

Project Engineer

PTS / Fencer

Head of Corporate Communications & External Affairs

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