Senior care coordinator Work, Jobs in Dunstable, Bdf (with Salaries)

Regional Resolution Manager - North Counties
Peabody —Dunstable
- £50,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
8d
People & Recruitment Coordinator
FedBucks Ltd —Princes Risborough
- £32,000 - £35,000 a year
- Part-time
- Hybrid work
- Human resources
- In-person
- Free parking
- Annual leave
Quick apply
2d
Care Manager
Starling Homecare —St Albans
- £32,000 - £38,000 a year
- Full-time
- Supervising experience
- Driving
- In-person
Quick apply
9d
Deputy Care Manager (Domiciliary Care)
Starling Homecare —St Albans
- £27,000 - £30,000 a year
- Full-time
- Driving
- Organisational skills
- In-person
Quick apply
9d
Care & Compliance Coordinator
Bedfordshire Supported Housing Ltd —Bedford
- £16 - £18 an hour
- Full-time
- Microsoft Office
- Care plans
- Annual leave
- Referral programme
14d
Supported Living Scheme Manager – Mental Health
Bedfordshire Supported Housing Ltd —Dunstable
- £33,150 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Referral programme
14d
Senior Care Assistant
Right at Home Stevenage, Bishop's Stortford & Braintree —Stevenage
- £15.50 - £15.70 an hour
- Part-time
- Care plans
- Store discount
- Annual leave
Quick apply
Care Coordinator (Care coordination experience)
Chromium Care Ltd —High Wycombe
- £27,000 - £29,000 a year
- Full-time
- In-person
- Care plans
Quick apply
Business Support Coordinator/ Personal Assistant
Leonardo UK Ltd —Luton
- £31,253 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Organisational skills
- Flexible schedule
- Referral programme
6d
Senior Property Manager (Operations & Leadership)
3FiveSix Property Solutions Ltd —Milton Keynes
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Maintenance
- Driving
- Travel
- Work from home
Quick apply
9h
Senior Infrastructure Cluster Manager
Henkel —Hemel Hempstead
- Full-time
- Hybrid work
- Management
- English
- Travel
- Annual leave
- Flexible schedule
Quick apply
Activity Coordinator
Castletroy residential Home —Luton
- £13.98 an hour
- Full-time
- Care experience
- In-person
- Care plans
Quick apply
3d
Care Coordinator & Carer
GoodOaks Homecare —London
- £18,000 - £30,000 a year
- IT
- Leadership
- Communication skills
- Paid training
Quick apply
6d
Sales Resources Coordinator
Arnold Clark —Milton Keynes
- From £0.01 a year
- Monday to Friday
- Microsoft Excel
- Project management
- IT
- Annual leave
- Employee discount
Quick apply
Residential Block Manager (Harrow)
Wilson Hawkins Property Management Ltd —Harrow
- £35,000 - £42,000 a year
- Full-time
- Management
- Maintenance
- Driving
Quick apply
Head of Digital Care & AI
Caron Group —Uxbridge
- £75,000 - £80,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Referral programme
Quick apply
6h
Asbestos Manager (12m FTC)
SettleParadigm —Letchworth
- £71,708 a year
- Full-time
- Continuous improvement
- Communication skills
- Free parking
Quick apply
Senior Healthcare Assistant
Rennie Grove Peace Hospice Care —Watford
- £27,485 - £30,162 a year
- Full-time
- Heavy lifting
- Microsoft Office
- Hospice
- Annual leave
9d
Design Manager
Equans —Hatfield
- £65,000 - £75,000 a year
- Full-time
- Contracts
- Construction experience
- Annual leave
- Employee assistance programme
Dental Treatment Coordinator (TCO)
Dentopedia Group —Redbourn
- £26,436 - £41,437 a year
- Weekend availability
- Sales
- English
- Time management
- Employee discount
Quick apply

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Regional Resolution Manager - North Counties

Peabody -
Dunstable

Apply Now

Job details

£50,000 a year
8 days ago

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Complaint handling
Analysis skills
Leadership
Communication skills

Full job description

Our Vacancy

Regional Resolution Manager – North Counties

Lead positive change for residents and communities

We're looking for an experienced and values-driven Regional Resolution Manager to lead our resolution service across North Counties.

This is an exciting opportunity to shape resident experience across a diverse region, ensuring complaints, Member enquiries and executive correspondence are handled fairly, professionally and with a strong focus on learning and improvement.

Working closely with operational teams and regional leaders, you'll ensure residents' voices are heard, lessons are learned and services continue to evolve to meet the needs of our communities.

What you'll be doing

Leading a team of Complaint Investigators and Coordinators, you'll be responsible for delivering an effective and resident-focused resolution service.

You will:

Lead the regional approach to complaint resolution and service recovery.
Ensure complaints and enquiries are handled fairly, consistently and within agreed timescales.
Act as the escalation point for complex or sensitive complaints.
Oversee responses to MPs, Councillors and executive correspondence.
Ensure compliance with the Housing Ombudsman's Complaint Handling Code and internal governance requirements.
Identify complaint trends and recurring themes, using insight to drive meaningful improvements.
Work in partnership with operational teams to address root causes and reduce repeat complaints.
Monitor performance, risks and service improvements across the region.
Support a culture of accountability, learning and continuous improvement.

Working across geographically diverse communities, you'll understand the importance of building strong local relationships, supporting operational teams and ensuring residents receive a consistent, high-quality service regardless of location.

About You

You'll be a collaborative leader with a strong understanding of social housing and a passion for improving outcomes for residents.

You'll bring:

Significant experience in complaint handling, customer resolution, investigations or service improvement within social housing or a similarly regulated environment.
Strong understanding of the Housing Ombudsman's Complaint Handling Code and complaint handling best practice.
Knowledge of the Regulator of Social Housing Consumer Standards and the importance of resident-focused services.
Experience dealing with complaints relating to housing management, repairs, property services, tenancy issues, antisocial behaviour or resident safety.
Experience responding to MPs, Councillors, senior executives and other stakeholders.
Proven experience leading and developing successful teams.
Excellent communication and stakeholder relationship skills.
Strong analytical ability and experience using feedback and complaints data to improve service delivery.
The confidence to influence, challenge and support colleagues to deliver better outcomes.

Why this role matters

Complaints provide a unique opportunity to understand resident experiences and improve the services we provide. As Regional Resolution Manager, you'll ensure complaints are resolved fairly and transparently while driving improvements that make a real difference to residents and communities.

Our values and service standards

You'll be someone who shares our values of Being Kind, Doing the Right Thing, Loving New Ideas, Celebrating Diversity, Keeping Our Promises and Pulling Together. You'll also champion our service standards by getting things sorted, keeping residents updated, being honest and accountable, listening and supporting, and learning and improving.

Why join us?

You'll be joining a service that is passionate about helping residents flourish in their homes and communities. You'll have the opportunity to shape service delivery, influence local partnerships and lead a team that makes a genuine difference every day.

Here’s what you’ll get when you join us:

Flexible and hybrid working
30 days' annual leave, plus bank holidays
Up to 10% pension contribution, matched 1:1
Two additional paid volunteering days each year
Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Interviews/assessment will be held in person on the 11 August in our Houghton Hall, Dunstable Office.

Please read before you apply

You must have the right to work in the UK; we are unable to provide visa sponsorship.
We reserve the right to close this advert early if we receive a high volume of suitable applications.
Regular attendance at our Houghton Hall Office with travel across our other regions and visits to our Headquarters in London.

If you're passionate about resident experience, regulatory excellence and leading service improvement within a complex urban housing environment, we'd love to hear from you. Please apply by submitting an anonymised CV, answering a few application questions and providing a short supporting statement outlining why you're the ideal candidate for the Regional Resolution Manager role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'[email protected]

Apply Now

Refine Your Search

senior care coordinator jobs in dunstable, bdf

Regional Resolution Manager - North Counties

People & Recruitment Coordinator

Care Manager

Deputy Care Manager (Domiciliary Care)

Care & Compliance Coordinator

Supported Living Scheme Manager – Mental Health

Senior Care Assistant

Care Coordinator (Care coordination experience)

Business Support Coordinator/ Personal Assistant

Senior Property Manager (Operations & Leadership)

Senior Infrastructure Cluster Manager

Activity Coordinator

Care Coordinator & Carer

Sales Resources Coordinator

Residential Block Manager (Harrow)

Head of Digital Care & AI

Asbestos Manager (12m FTC)

Senior Healthcare Assistant

Design Manager

Dental Treatment Coordinator (TCO)

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