Client services occupations Work, Jobs in Durham, Dur (with Salaries)

Client Engagement Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- Organisational skills
- Agile
- Communication skills
- Flexible schedule
Quick apply
Customer Success Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- In-person
- Communication skills
- HTML
- Annual leave
- Flexible schedule
Quick apply
9d
Client Partner
Cargo Creative Ltd —North Shields
- From £25,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Customer service
- English
- Free parking
- Work from home
Quick apply
Customer Success Manager
OneClickComply —Sunderland
- £32,500 - £60,000 a year
- Full-time
- Driving
- School
- Annual leave
- Employee discount
Quick apply
VacancyTitle: Developer Services Support Advisor
Northumbrian Water/Essex & Suffolk Water —Washington
- £28,475 - £33,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee assistance programme
18h
Customer Success Manager
Cognassist —Hebburn
- Remote
- CRM software
- Microsoft Excel
- Salesforce
- Annual leave
Quick apply
1d
Customer Success Manager
Trimble —Newcastle upon Tyne
- Full-time
- Google Suite
- Salesforce
- Travel
8d
Client Success Advisor
I T C Service Ltd —Hebburn
- £27,500 - £28,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Life insurance
Quick apply
Administration Assistant
Ctrl Hub Ltd —Gateshead
- From £13 an hour
- Part-time
- CRM software
- Civil engineering
- Travel
- Free parking
Quick apply
15h
Aftersales Advisor
BCA —Newcastle upon Tyne
- £14.11 an hour
- Monday to Friday
- Customer service
- Salesforce
- Data entry
- Employee assistance programme
- Employee discount
Quick apply
3d
Customer Service Representative
Affordable Waste Management Ltd —Gateshead
- £30,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
4d
Customer Success Manager
Mindbody —Newcastle upon Tyne
- Remote
- Sales
- Bachelor's degree
- No degree
Quick apply
Customer Service Agent
Breedon Group plc —Spennymoor
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
10d
After Sales Admin Co-ordinator
Nirvana Europe Ltd —Wallsend
- From £23,958 a year
- Full-time
- CRM software
- Microsoft Excel
- Salesforce
- Free parking
Quick apply
UK - Agency Operations Assistant
Paul Gough Media —Hartlepool
- £24,000 - £26,000 a year
- Full-time
Quick apply
Junior Project Coordinator
Matthews International Corporation —Gateshead
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Graduate Customer Advisor
CA Group Ltd —Bishop Auckland
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
- Free parking
Quick apply
17h
Service Account Manager
Aspire Technology Solutions —Gateshead
- £27,000 - £40,000 a year
- Full-time
- Analysis skills
- Travel
- IT
- Free parking
- Annual leave
Quick apply
Client Success Manager
The Opportunity Group —Newcastle upon Tyne
- Remote
Quick apply
HelpPoint Administrator
Churchill Group —Gateshead
- £26,000 - £27,000 a year
- Microsoft Excel
- Computer literacy
- Microsoft Office
- Employee discount
- Sick pay
Quick apply
3d

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client services occupations jobs near durham, dur

Client Engagement Manager -Full time - Permanent - Gateshead

Recite Me
Gateshead

Quick apply

Job details

Full-time

Benefits

Flexible schedule

Qualifications

B2B
Organisational skills
Agile
SaaS
Account management
Communication skills

Full job description

In today’s digital age, we believe everyone should be able to access web content in a way that works for them. Our mission is to make the online world accessible for all.

And we’re not alone in this journey! Over 500 organisations already use our software to enable greater accessibility for their online content, products or services.

We’re passionate about our cause and our product. As we move from scale-up to market leader, we need help to achieve our ambitious plans. Which is why we’re looking for an experienced, Client Engagement Lead

About the role

This is a key role, to oversee strategic client relationships and drive exceptional customer engagement across our SaaS business.

The Client Engagement Lead will act as a senior relationship owner for key customers, ensuring strong communication, successful delivery coordination, customer satisfaction, and long-term retention. The role requires close collaboration with Product, Customer Success and Sales, and Leadership teams to ensure customer expectations are effectively managed and business objectives are achieved.

This is a strategic, client-facing role suited to someone who thrives in relationship management, stakeholder communication, and cross-functional coordination within a technology-led environment.

In this role you will be responsible for:

Strategic Client Management
- Develop and maintain strong relationships with key customer stakeholders
- Serve as the senior point of contact for strategic client engagement
- Lead regular customer review meetings and engagement planning sessions
- Ensure customers are aligned with platform capabilities, updates, and delivery expectations
- Build trust through proactive communication and consultative support
Cross-Functional Leadership
- Act as a bridge between clients and internal teams including Product, Engineering, Support, and Operations
- Coordinate internal communication relating to customer priorities, risks, and opportunities
- Support the prioritisation of customer issues and enhancement requests
- Collaborate with leadership teams to improve customer engagement strategies and processes
Customer Success & Retention
- Drive customer satisfaction, retention, and long-term engagement
- Identify and mitigate customer risks or service concerns
- Monitor engagement metrics and customer health indicators
- Support renewal conversations and expansion opportunities where appropriate
- Champion the voice of the customer internally
Operational & Process Improvement
- Contribute to the development of scalable customer engagement processes
- Support continuous improvement initiatives across customer experience and communication
- Maintain accurate customer records, reporting, and engagement documentation
- Mentor or support junior engagement or client services team members where required
KPI metrics:
- Customer Retention Rates
- Customer Retention
- Customer Satisfaction
- Net Promoter Score

Requirements

We’re looking for great characters with the right attitude and aptitude. Here’s a few things you’ll need to be able to demonstrate…

Essential
- Proven experience in client engagement, customer success, account management, or client services within SaaS or technology
- Strong stakeholder management and communication skills
- Experience managing complex customer relationships
- Ability to collaborate effectively with technical and non-technical teams
- Strong organisational and strategic thinking skills
- Ability to manage competing priorities and customer expectations
Desirable
- Experience working within B2B SaaS or digital platforms
- Familiarity with agile or product-led environments
- Experience with CRM/customer engagement platforms
- Understanding of customer retention and lifecycle management strategies

About you:

Relationship-driven and commercially aware
Confident communicator and facilitator
Strategic and solutions-focused
Calm and resilient under pressure
Collaborative leadership style

Benefits

Location

Hybrid working set-up. Remote 2 days per week and 3 days in the office. Newcastle/Gateshead Quayside HQ

Benefits

Great culture & working environment – working with a close-knit team in a global company
25 days annual vacation (plus UK bank holidays)

10 days ‘Workcation’ - reduced hours to work somewhere interesting
BHFC Healthcare
Death in Service

Hours

Typically 09:00 17:30 working day

We also operate a flexible start and end time starting 08:00-10:00 and finish 8.5 hrs later

Hybrid 3:2 days office/remote (Baltimore House, Gateshead)

Quick apply

Refine Your Search

client services occupations jobs in durham, dur

Client Engagement Manager -Full time - Permanent - Gateshead

Customer Success Manager -Full time - Permanent - Gateshead

Client Partner

Customer Success Manager

VacancyTitle: Developer Services Support Advisor

Customer Success Manager

Customer Success Manager

Client Success Advisor

Administration Assistant

Aftersales Advisor

Customer Service Representative

Customer Success Manager

Customer Service Agent

After Sales Admin Co-ordinator

UK - Agency Operations Assistant

Junior Project Coordinator

Graduate Customer Advisor

Service Account Manager

Client Success Manager

HelpPoint Administrator

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