Service desk engineer Work, Jobs in Durham, Dur (with Salaries)

Service Desk Engineer
Waterstons —Durham
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
VoIP & Data Cabling Telecoms Enginer
LM Global Telecoms Ltd —Gateshead
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Travel
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
Service Desk Engineer (3rd Line)
Cybit —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
7d
Service Desk Apprenticeship (September 2026)
Waterstons —Durham
- £20,000 - £26,500 a year
- Communication skills
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Senior Service Desk Consultant - 3rd Line
TSG —Gateshead
- £0.01 - £45,000.00 a year
- Azure
- Analysis skills
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Service Desk Apprenticeship (September 2026)
Waterstons Ltd —Durham
- £20,000 - £26,500 a year
- Communication skills
Service Desk Consultant - 2nd Line (Infrastructure)
Technology Services Group —Newcastle upon Tyne
- £40,000 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Water Hygiene / Legionella Service Desk Coordinator
HLA SERVICES LTD —Boldon Colliery
- £26,000 - £32,000 a year
- Full-time
- CRM software
- English
- Computer skills
- Free parking
- Annual leave
Quick apply
12h
Incident Manager
Giacom —Prudhoe
- £30,000 - £35,000 a year
- Hybrid work
- SQL
- Continuous improvement
- Agile
- Annual leave
Quick apply
Senior Infrastructure Engineer
razorblue Careers —Stockton-On-Tees
- Up to £50,000 a year
- Hybrid work
- Azure
- Customer service
- Mentoring
- Life insurance
- Referral programme
Quick apply
13d
Service Manager
Flannery Plant Hire —Darlington
- Customer service
- Maintenance
- Continuous improvement
Internal IT Engineer
Partnerize —Newcastle upon Tyne
- Travel
- Organisational skills
- Communication skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
13d
Helpdesk Administrator
Rated Maintenance Ltd —Darlington
- From £26,420 a year
- Full-time
- Microsoft Office
- In-person
- Communication skills
- Free parking
Quick apply
8h
3rd Line Network Support Engineer
Aspire Technology Solutions —Gateshead
- From £40,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Free parking
- Annual leave
Quick apply
Client Support Engineer - JML
razorblue Careers —Stockton-On-Tees
- £25,000 - £25,500 a year
- Hybrid work
- Mentoring
- Training & development
- Business
- Life insurance
- Referral programme
Quick apply
7d
Apprentice Admin/Office Manager
Mitie —Darlington
- £16,686.08 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
IT Service Improvement Engineer
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Annual leave
- Employee assistance programme
9d
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
Quick apply
Senior Geotechnical Engineer
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Analysis skills

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Service Desk Engineer

Waterstons -
Durham

Apply Now

Job details

£28,000 - £32,000 a year

Benefits

Cycle to work scheme
Season ticket loan
Unlimited paid holidays
Employee assistance programme
Private medical insurance
Car scheme
Sick pay

Qualifications

Microsoft Windows Server
Technical troubleshooting
SCCM
Mentoring junior staff
Microsoft Exchange
Continuous improvement
SAN
Customer support
Customer interaction
Cisco ASA
PowerShell scripting
PowerShell
Intune
Help desk

Full job description

Who you’ll be joining

We’re problem solvers at heart. Sometimes the answer is technology, sometimes it is strategy, and sometimes it is a strong cup of tea and a bit of thoughtful conversation. Whatever it takes, we work it out with our clients.

We’re an IT consultancy that helps organisations get the best out of their technology. That means keeping them secure and keeping the bad guys out, making sure everything works and is easy to use, and doing smart things with data and software to give their business an edge. It is important work, and we care about doing it well and for the right reasons.

Life at Waterstons is friendly, flexible and built on trust. We hire people who are curious, thoughtful and good at getting to the heart of a problem. You get support, trust and room to grow in a place that still feels human. The unlimited holidays and private healthcare are a nice touch, although most people stay because it feels like the right place to do good work with good people.

What You’ll Be Doing

We’re looking for a Service Desk Engineer who is passionate about delivering exceptional customer experiences above all else. Our clients rely on us to keep them informed, supported, and confident in the service they receive, so we’re seeking someone who naturally puts the customer at the heart of everything they do. You’ll communicate clearly and proactively throughout every stage of a ticket, ensuring clients always feel valued and reassured. Alongside this customer‑first mindset, you’ll bring a love for technology, a collaborative approach, and a genuine interest in continual improvement as you support our diverse range of clients across our expanding global team.

We offer hybrid working, giving you flexibility in your place of work, but we do strongly encourage regular office attendance in either our Durham or Glasgow office, where possible.

Shifts are 9.5 hours, working with the Australian team. This includes working one weekend in four and public holidays. The UK team's coverage is generally from 7:00 am to 11:00 pm. This role is eligible for a shift allowance of £2.5k.

Day-to-day responsibilities

Act as a technical escalation point and support junior team members through guidance and knowledge sharing.
Deliver high‑quality technical support that reflects our commitment to exceptional customer experience.
Keep customers clearly and proactively informed throughout the lifecycle of their tickets.
Apply ITIL principles to ensure consistent, reliable, customer‑focused service delivery.
Take ownership of issues to ensure timely, effective resolution.
Contribute to the improvement, testing, and documentation of processes that enhance service quality.
Work collaboratively with other teams to provide a seamless, joined‑up customer experience.

Some of the skills we are looking for

Essential

At least 2+ years of experience within the IT industry.
Knowledge of the ITIL framework, an understanding of how to prioritise work and major incidents, and the ability to display your troubleshooting skills.

During your time on our Service Desk you will be exposed to a wide range of technologies, where experience is desirable. Below is an example of the types of technologies that you will see on a day-to-day basis:

Infrastructure: Cisco, HP & Dell Switches/ Cisco ASA / VMware / Veeam / Hyper-V / NAS / SAN Storage

Telephony: Microsoft Teams / Mitel

Servers: Windows Servers / Active Directory (Group Policy/Login Scripts) / Exchange / SCCM / PowerShell

Desktops: Windows / MacOS

Cloud: Microsoft 365 Administration/ Exchange online / Azure / AWS / Intune

How We Take Care of You

As well as offering a competitive salary, we have an attractive benefits package including:

A healthy work life balance with flexible and agile working being the norm
Unlimited holiday allowance
EV car scheme (salary sacrifice)
Room to grow with supported development opportunities and sponsored training
Enhanced family policies
If you ever need it, company sick pay and life assurance
Supported wellbeing with regular initiatives, an employee assistance programme and private medical insurance
Flexible benefits such as a dental scheme, eye care support, season ticket loan and cycle to work

We require a security check to be carried out on all colleagues due to the nature of some of our clients’ industries.

Waterstons is committed to creating and an inclusive, understanding, and flexible place to work. We value diversity, equality and inclusion and encourage everyone to 'bring their whole selves' to work. We believe that a company that works to truly embrace and value diversity, create an environment where everyone from any background can do their best work, and feel valued and appreciated is a better company to work for.

Privacy Statement

Waterstons are gathering the data in this application for the purpose of recruitment and to ensure we can contact you regarding this application. For information about what we do with your personal data see our Privacy Notice.

Apply Now

Refine Your Search

service desk engineer jobs in durham, dur

Service Desk Engineer

VoIP & Data Cabling Telecoms Enginer

Service Desk Engineer (3rd Line)

Service Desk Apprenticeship (September 2026)

Service Desk Consultant - 2nd Line (Infrastructure)

Senior Service Desk Consultant - 3rd Line

Service Desk Apprenticeship (September 2026)

Service Desk Consultant - 2nd Line (Infrastructure)

Water Hygiene / Legionella Service Desk Coordinator

Incident Manager

Senior Infrastructure Engineer

Service Manager

Internal IT Engineer

Helpdesk Administrator

3rd Line Network Support Engineer

Client Support Engineer - JML

Apprentice Admin/Office Manager

IT Service Improvement Engineer

IT Apprentice

Senior Geotechnical Engineer

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