Line support Work, Jobs in Durham, Eng (with Salaries)

1st/2nd Line Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
- From £15.18 an hour
- Full-time
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
5d
Line Chef
Fat Hippo Restaurants Ltd. —Durham
- £12.90 an hour
- 12 hour shift
- Cooking
- In-person
- Leadership
- Employee discount
- Flexible schedule
Quick apply
12d
Barista
Starbucks —Durham
- Weekend availability
- Store discount
- Employee assistance programme
2nd Line Support Technician
Vertu Motors —Gateshead
- £29,252 a year
- Full-time
- Organisational skills
- IT
- Communication skills
Quick apply
14d
Insectary Assistant Technician
Durham University —Durham
- £25,025 - £25,571 a year
- Part-time
- English
- University
- IT
- Annual leave
- Employee assistance programme
Security Officer
OCS Group —Durham
- £13.03 an hour
- Overtime
- Remote
- Customer service
- Communication skills
Quick apply
Arrears Executive
Tandem Bank —Durham
- Up to £29,000 a year
- Customer service
- Financial services
- Annual leave
- Employee discount
Quick apply
Store Team Member
Home Bargains —Spennymoor
- £12.71 - £13.00 an hour
- Part-time
- Bakery
- Café
- Store discount
- Annual leave
Quick apply
5d
Group Worker
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
3d
Business Administrator
Ministry of Justice —Durham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Banking
- Annual leave
11d
Residential Workers
Durham County Council —Durham
- £30,024 - £33,699 a year
- Temporary
- School
13d
Postperson with Driving
Royal Mail Group —Chester-le-Street
- Overtime
Front of House Team Member
Seven Stars Durham —Durham
- From £12.71 an hour
- Part-time
- Serving
- Hospitality
- Sales
- Free parking
Quick apply
3d
Kitchen Assistant
Outcomes First Group —Durham
- £13.25 an hour
- Monday to Friday
- School
- Employee discount
10d
Head of Credit and Collections
Wave Utilities —Durham
- £70,667 - £84,002 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Free parking
- Employee assistance programme
Quick apply
12d
Support Worker (Days)
Manor Care Home Group —Stanley
- £12.71 an hour
- Full-time
- English
- Driving
- Patient care
Quick apply
Mobile Roaming Relief Officer
ASEL —Durham
- £12.71 - £14.00 an hour
- 12 hour shift
- Communication skills
- Employee assistance programme
- Employee discount
Team Leaders
Durham County Council —Durham
- £32,597 - £36,363 a year
- Weekend availability
- Childcare
- Leadership
- Communication skills
13d
Estate Agent
The Property Experts —Houghton le Spring
- £8,400 a month
- Remote
- Sales
- Administrative experience
Quick apply
Postal Delivery Driver
Royal Mail Group —Consett
- Overtime
11d

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1st/2nd Line Support Analyst

Ramsdens Financial Ltd -
Stockton-on-Tees

Quick apply

Job details

Permanent | Full-time
From £15.18 an hour
5 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

IIS
Windows
Microsoft Office
SQL
Active Directory
VPN

Full job description

About the company

Ramsdens is a trusted and expanding multi-service retailer offering Travel Money, Jewellery and Loan Services; we have over 160 High Street stores in England, Scotland and Wales. We are proud to have been named one of the Sunday Times Best Places to Work 2026, reflecting our commitment to creating an exceptional workplace where people feel valued, supported and able to thrive.

We are looking to recruit a 1st & 2nd line IT support analyst working in our Teesside head office

Benefits

Competitive market rates of pay
Monthly pay
Bonus Scheme
28 days holiday increasing to 33 (with service)
Birthday Holiday
Company Pension Scheme
Staff Discount scheme
Comprehensive induction programme
Opportunities for staff development
Employee Recognition Scheme
Fully supported Employee Assistance Programme and access to our 24/7 well-being portal
Fully inclusive family friendly policies.

Job responsibilities

We are looking for a 1st & 2nd line IT support analyst to join our team onsite in Teesside. This is a key role providing responsive and efficient IT support.

Key Duties and Tasks:

To report to the RFL IT Support Manager.
To analyse and resolve day to day technical problems in support of the RFL.
To log all support calls and prioritise them accordingly.
To progress project work as allocated by the IT Support Manager.
To maintain currency on all Ramsdens systems.
To escalate issues to the IT Support Manager.
Ensure that departmental SLAs are achieved.
To maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems.
To substitute for other team members in periods of their absence.
To conduct new branch installations.
To visit Ramsdens sites where physical first-hand assistance is required.
To act as a point of escalation for issues raised by other team members.
To perform other related duties as assigned by the RFL IT Support Manager and RFL Directors

Person Specification

Essential

Software Knowledge

Demonstrate sound ability to support Windows desktop environments.
Have sound knowledge of current Windows user operating systems.
MS Office (various versions).

Hardware Knowledge

PC break fix.
Routers
Wi-Fi
Printers
LANs
WANs
Firewalls

Support Environment

High standards of efficiency and determination.
Show awareness of business operating processes.
Sound capability handling support calls.
Proven ability to handle high levels of call volumes.

Communication

Able to give and take clear instruction in various forms, i.e. verbal, e-mail
Capable of demonstrating good listening skills.
Able to solve problems with both staff and users alike, through effective communication.
Take pride in personal presentation

Desirable

Software Knowledge

Terminal Server (RDP) users
SQL database.
IIS Websites
MS Active Directory
Microsoft Servers

Hardware Knowledge

VPNs

Support Environment

Experience using case logging systems
Handling cash balancing issues in a retail environment

You must be willing to work 37.5 hours per week. (5 days per week Monday to Saturday)

This is an opportunity to pursue a career in a business named in the Sunday Times Best place to Work 2026 list and voted Employer of the Year (in the coveted NPA Awards) 2023. Ramsdens care about their employees and personal development. If you desire to work for a company that gives job security and satisfaction, a company that offers career progression, then you have found the right business in Ramsdens.

91% of staff say their branch/department is a happy place to work
95% of staff believe they have job security
85% of the staff said they look forward to coming to work and are enthusiastic about the job they do

If you wish to be considered for this position, please click the apply now button.

Pay: From £15.18 per hour

Work Location: In person

Quick apply

Refine Your Search

line support jobs in durham, eng

1st/2nd Line Support Analyst

Line Chef

Barista

2nd Line Support Technician

Insectary Assistant Technician

Security Officer

Arrears Executive

Store Team Member

Group Worker

Business Administrator

Residential Workers

Postperson with Driving

Front of House Team Member

Kitchen Assistant

Head of Credit and Collections

Support Worker (Days)

Mobile Roaming Relief Officer

Team Leaders

Estate Agent

Postal Delivery Driver

I want to receive the latest job alerts for line support in durham, eng

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