Process lead Work, Jobs in Eaglescliffe, Dur (with Salaries)

Customer Service Advisor
Protyre Autocare —Stockton-on-Tees
- £27,000 - £29,000 a year
- Full-time
- English
- In-person
- Phone etiquette
- Employee discount
- Life insurance
Quick apply
Operations Lead
CHEP —Spennymoor
- Full-time
- Continuous improvement
- Team management
- Mentoring
- Employee assistance programme
Full- Time Picker
A G Parfett & Sons Ltd —Middlesbrough
- £12.74 an hour
- Full-time
- Forklift
- Warehouse experience
- In-person
- Free parking
- Profit sharing
Quick apply
14d
Deputy General Manager
Level X Middlesbrough —Middlesbrough
- Up to £34,000 a year
- Full-time
- Guest services
- Leadership
- Referral programme
Quick apply
Sales and Events Executive
HandPickedHotels —Yarm
- From £14.50 an hour
- Weekend availability
- Hotel
- Free parking
- Employee assistance programme
Customer Experience Director
Thirteen —Middlesbrough
- £108,990 a year
- Continuous improvement
- Leadership
- Annual leave
13d
Team Leader
Magnet —Darlington
- £33,002.12 a year
- 12 hour shift
- Supervising experience
- Continuous improvement
- Training & development
- Employee discount
Quick apply
Technical Coordinator
Warburtons —Stockton-on-Tees
- £35,000 a year
- Full-time
- Bakery
- Continuous improvement
- Quality control
- Annual leave
- Employee discount
Graduate Supply Chain, Planning and Logistics Coordinator
CA Group Ltd —Bishop Auckland
- Full-time
- Computer literacy
- No experience needed
- Bachelor's degree
Quick apply
VacancyTitle: Wastewater Operator
Northumbrian Water/Essex & Suffolk Water —Stockton-on-Tees
- £29,325 - £34,500 a year
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
6d
Team Leader
Icon plastics —Stockton-on-Tees
- £14.08 - £15.20 an hour
- Full-time
- ERP systems
- Quality control
- Mentoring
- Free parking
Quick apply
Retail Assistant (Athlete) PT 8H - Teesside
Nike —Stockton-on-Tees
- 8 hour shift
- Customer service
- Communication skills
- Employee discount
1d
Branch Manager
MAN Truck & Bus UK —Stockton-on-Tees
- Up to £85,000 a year
- Continuous improvement
Head of Supply Chain
IMPACT EVOLVE —Stockton-on-Tees
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Quality control
- Annual leave
- Employee assistance programme
Quick apply
ERP Transformation Programme Manager (FTC)
The Danesmoor Group —Newton Aycliffe
- From £80,000 a year
- Full-time
- PMP
- ERP systems
- In-person
- Free parking
Quick apply
8d
Purchasing Administrator
CPD BODIES LTD —Stockton-on-Tees
- £12.71 - £14.80 an hour
- Full-time
- Organisational skills
- Computer skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
1d
Manufacturing Supervisor
The Danesmoor Group —Newton Aycliffe
- Up to £37,492 a year
- Full-time
- Continuous improvement
- Team management
- Quality control
- Free parking
- Employee discount
Quick apply
14d
Head of Ecommerce & Digital Marketing
The Danesmoor Group —Newton Aycliffe
- Up to £65,000 a year
- Full-time
- Social media management
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
14d
Retail Assistant (Athlete) PT 20H - Teesside
Nike —Stockton-on-Tees
- Overtime
- Customer service
- Communication skills
- Employee discount
1d
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Stockton-on-Tees
- Full-time
- English
- Analysis skills
- Business
14d

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Customer Service Advisor

Protyre Autocare -
Stockton-on-Tees

Quick apply

Job details

Full-time | Fixed term contract
£27,000 - £29,000 a year

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Employee discount
Life insurance

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
English
Complaint handling
Customer interaction
Outbound calling
Phone etiquette
Communication skills

Full job description

Protyre Autocare is looking for motivated Customer Service Advisors on a 12-month fixed term contract who want to make a difference to the customer journey. You will play a key role in maintaining excellent service standards for our customers. Reporting to our Customer Experience Manager, the Customer Service Advisor will handle inbound customer sales calls and enquiries and make outbound follow-up calls for vehicle reminder programs. Full training on our systems will be provided

Success in this role will come from a passion for delivering great customer service.

Location: Office based in Stockton-on-Tees
Working Pattern: Monday to Friday 8.30am-5.30pm, (1 hour lunch) rotational Saturdays 8.30am-4pm (30mins lunch)
Must have: Due to the nature of the business, you must be able to work a this pattern which will include bank holidays.
Benefits: Staff discounts on servicing, tyres and MOTs. Retail vouchers, Finder’s fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee Assistant Program. Long Service Recognition, Enhance Maternity and Paternity, Cycle to Work, Charity Match.
Recruitment Process: If you are successful following a first stage interview, you will be invited to an assessment centre.
Training: Full training on our systems will be provided

About our role:

12-month fixed term contract
Handle inbound customer sales calls and enquiries: Looking after live chat enquiries through our website, and manage inbound email enquiries, manage inbound social media enquiries, and triage complaints through to our Customer Contact team
Handle outbound follow-up calls with current and previous customers or vehicle reminder programs and convert warm leads through building relationships with customers
Answering customer enquiries quickly and efficiently, converting enquiries into bookings or sales, quickly triaging complaints through to our Customer Retention team
Maintain customer service standards and maintain superb online reputation
Pick up negative and positive online reviews and resolve them with the help of the operations team. For the speed of answering Telephone, Live Chat, Email enquiries/ complaints and Social Media enquiries and complaints. Conversion rates and online reputation and social media engagement.

About you:

You will be organised and proactive - customer focused - who takes pride in your work with a passion for delivering a great customer experience.
Some experience of a customer service facing role with either Retail, Hospitality or Leisure
Experience of working in a fast-paced environment
Proficient experience of MS Word, Excel, Outlook, CRM systems, Social media sites, Online platforms (Support desk/Review sites)
Strong verbal, written and listening communication skills

About our company:
Micheldever Tyre Services (MTS) was founded in 1972 as a part-time venture providing car servicing and tyres. Today, Micheldever Group is the fastest growing wholesaler, distributor and retailer of tyres in the UK, selling six million tyres nationwide (20 percent of the total UK market) and employing approximately 2100 employees company wide.

To support this business, we have built a wholesale distribution network of 14 sites around the UK supplying over 6,000 retailers and our own retail chain Protyre which is consistently growing. This is achieved by skilled, focused and determined teams across one central distribution centre and 13 warehouse operations nationwide.

Pay: £27,000.00-£29,000.00 per year

Application question(s):

Do you hold Customer service experience?

Work Location: In person

Quick apply

Refine Your Search

process lead jobs in eaglescliffe, dur

Customer Service Advisor

Operations Lead

Full- Time Picker

Deputy General Manager

Sales and Events Executive

Customer Experience Director

Team Leader

Technical Coordinator

Graduate Supply Chain, Planning and Logistics Coordinator

VacancyTitle: Wastewater Operator

Team Leader

Retail Assistant (Athlete) PT 8H - Teesside

Branch Manager

Head of Supply Chain

ERP Transformation Programme Manager (FTC)

Purchasing Administrator

Manufacturing Supervisor

Head of Ecommerce & Digital Marketing

Retail Assistant (Athlete) PT 20H - Teesside

Operations & Logistics Internship, Amazon Logistics

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