Customer service manager Work, Jobs in East Grinstead, Wsx (with Salaries)

Sales Team Leader
TR Fastenings —East Grinstead
- £36,000 - £38,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
8d
Team Leader
Card Factory —East Grinstead
- £13 an hour
- Customer service
- Leadership
Head of Corporate Operations
Focus Group —Shoreham by Sea
- Up to £80,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- Travel
Quick apply
Inside Sales Account Manager
PGH Pest Control & Prevention —Gomshall
- Up to £40,000 a year
- Monday to Friday
- CRM software
- Customer service
- Salesforce
- Free parking
- Employee discount
Quick apply
Customer Service Manager
SAFEGUARD PEST CONTROL —Westerham and Crockham Hill
- £40,000 a year
- Overtime
- CRM software
- Analysis skills
- Continuous improvement
Quick apply
1d
Head of Business
Sandown Mercedes-Benz of Epsom —Epsom
- Up to £120,000 a year
- Full-time
- Customer service
- Continuous improvement
- No degree
- Store discount
- Health & wellbeing programme
Quick apply
7d
Customer Relationship Manager
Barchester Healthcare —Copthorne
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
Sales Operations Manager
CPR Computer Recycling —Godstone
- From £34,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
Customer Service Manager
Telecom Acquisitions Ltd. —Horsham
- £40,000 - £45,000 a year
- Full-time
- Team management
- Training & development
Quick apply
Area Support Manager - 40 Hours
Bestway Group —Oxted
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
14d
Territory Manager
Standout Field Marketing —Haywards Heath
- £27,522 a year
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
Community & Social Media Manager
The Green People Company Limited —West Grinstead
- £32,000 - £38,000 a year
- Weekend availability
- Social media management
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
10d
General Manager - Padel & Athletics Club
GrassRoots Padel / Wimbledon Park Sports Hub —London
- £45,000 - £55,000 a year
- Weekend availability
- Hospitality
- Management
- In-person
Quick apply
4d
Delivery Manager - Travel Industry
Equity —Brighton
- Hybrid work
- Customer service
- Computer literacy
- Analysis skills
- Annual leave
Quick apply
11h
Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
- Annual leave
- Gym membership
Quick apply
Territory Manager
Avidity —Haywards Heath
- £27,522 a year
- Full-time
- Travel
- Communication skills
- Employee assistance programme
- Employee discount
School Uniform & Sportswear Partnerships Manager – UK Schools & Retailers
M.i.A Merchandise —Woldingham
- £32,000 - £35,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Business development
Quick apply
Community Engagement Manager - Healthcare
Right at Home Bromley —Bromley
- From £34,000 a year
- Full-time
- CRM software
- Business development
- Presentation skills
Quick apply
8d
Billing Team Manager
SES Business Water —Redhill
- £43,000 - £45,500 a year
- Full-time
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Academy Operations Team Leader
Riverside Consultancy —Epsom
- £45,000 - £47,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- Communication skills
Quick apply

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customer service manager jobs near east grinstead, wsx

Sales Team Leader

TR Fastenings
East Grinstead

Quick apply

Job details

Full-time
£36,000 - £38,000 a year
8 days ago

Benefits

Free parking
Health & wellbeing programme
Company pension
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Word
Sales
Sales management
Customer service
Stakeholder liaison
Microsoft Office Suite
Performance management
Team management
Staff training
Management reporting
Customer support
Professional development mentoring
Customer interaction
Training & development
Leadership
Team motivation leadership
Communication skills
Category C Licence

Full job description

Who we are

At TR, part of Trifast plc, we’re more than fasteners—we’re the trusted partner behind some of the world’s most advanced industries. As a global leader in the design, engineering, manufacture, and supply of fastenings and Category ‘C’ components, we deliver smart, efficient solutions that enhance performance across major assembly operations.

From Automotive to Smart Infrastructure and Medical Equipment, our focus on engineering excellence and streamlined supply keeps us at the forefront of progress.

We’re looking for a driven and dynamic Customer Operations Team Leader to contribute to our continued success on a permanent basis.

The role will be based at our East Grinstead site (RH19 1XZ). The role is 37.5 hours per week 08:30 – 17:00 Monday – Thursday and 08.30 – 15.45 on a Friday.

For the first 6 months the role will be fully office based. Upon completion of a probation period, this will be reviewed with the possibility of going hybrid.

The Role

Reporting to the Customer Operations Manager we are looking for someone to deliver excellent customer service, to take responsibility for the day to day running of the Contract Sales department, to lead, motivate, and develop the team.

As a Team Leader, you will be responsible for supporting the day-to-day operations, leading a team to achieve performance targets, and creating a positive and productive working environment.

Key Tasks

· Lead, coach, and motivate the team to achieve individual and departmental objectives.

· Conduct one-to-one meetings, performance reviews, probation reviews, return-to-work meetings, and wellbeing discussions.

· Manage attendance, absence, performance, capability, and disciplinary matters in line with company policies.

· Identify training needs, develop employees, and deliver inductions and mandatory training.

· Plan workloads and monitor team performance to meet operational and customer service targets.

· Support recruitment activities, including shortlisting, interviewing, onboarding, and training new employees.

· Manage key customer accounts, resolve escalations, and maintain high standards of customer service.

· Liaise with customers and internal teams to ensure successful delivery of ongoing business and projects.

· Monitor sales performance, drive revenue growth, maintain profit margins, and manage pricing reviews for key accounts.

· Produce management reports, communicate business updates, and support continuous improvement initiatives.

· Ensure compliance with company policies, procedures, health and safety requirements, and key performance indicators, including stock reduction targets

· Manage price review projects on key accounts

· Understand how Vendor Managed Inventory (VMI) accounts operate, and the responsibilities & requirements involved to ensure these are managed effectively to avoid line-stop situations.

The Candidate

We are looking for an experienced and ambitious team leader who is passionate about achieving outstanding results and driving high performance. You will have previous experience managing a sales team and be motivated to lead by example, inspiring others to be the best they can be. A strong focus on process and compliance is essential, with the ability to ensure work is completed accurately and consistently while maintaining high standards across the team.

The ideal candidate will possess excellent decision-making and problem-solving skills, along with exceptional verbal and written communication abilities. You will be customer-focused, committed to delivering service excellence, and confident in handling customer queries and escalations professionally. Experience coaching, developing, and supporting team members through regular feedback, training, and performance management is important, as is the confidence to lead and facilitate monthly sales meetings.

Good working knowledge of Microsoft Office applications, including Word, Excel, Teams, and Outlook, is required, while experience with Microsoft Dynamics 365 (D365) would be advantageous.

If you are interested, know of someone who might be or have any queries, please contact:

[email protected]

To apply for this role, kindly send your CV and specify the position you are applying for to the above email.

Job Types: Full-time, Permanent

Pay: £36,000.00-£38,000.00 per year

Benefits:

Company pension
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay

Experience:

Team management: 1 year (required)
Sales: 1 year (preferred)
Customer service: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in East Grinstead

Quick apply

Refine Your Search

customer service manager jobs in east grinstead, wsx

Sales Team Leader

Team Leader

Head of Corporate Operations

Inside Sales Account Manager

Customer Service Manager

Head of Business

Customer Relationship Manager

Sales Operations Manager

Customer Service Manager

Area Support Manager - 40 Hours

Territory Manager

Community & Social Media Manager

General Manager - Padel & Athletics Club

Delivery Manager - Travel Industry

Assistant Customer Service Manager

Territory Manager

School Uniform & Sportswear Partnerships Manager – UK Schools & Retailers

Community Engagement Manager - Healthcare

Billing Team Manager

Academy Operations Team Leader

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