Victoria Medical Centre is seeking a compassionate, organised, and proactive Safeguarding Care Coordinator to join our team on a part-time basis - 15 hours per week.
The Safeguarding Care Coordinator will work as part of the Practice's safeguarding team, supporting the effective day-to-day operation of safeguarding services across the organisation. The post-holder will provide administrative and coordination support to the Safeguarding Leads, helping to ensure that statutory safeguarding requirements and Local Authority safeguarding procedures are embedded, maintained, and effectively implemented.
Working under the guidance of the Safeguarding Leads, the post-holder will support the delivery of safeguarding best practice throughout the Practice. This includes assisting with safeguarding administration, maintaining accurate records, coordinating meetings and training, monitoring actions, and contributing to the continuous development of safe and effective safeguarding processes to protect children and adults at risk.
About Victoria Medical Centre
We are now settled into our ultra-modern purpose-built premises post-merger - built in 2021. We are a training practice for Foundation doctors and GP trainees, with 30,000 patients, 33 consulting rooms, 2 operating suites and a private suite. We also have a training academy, daily training huddles, clinical meetings, an active PCN and a branch surgery, located in the towns main shopping centre.
Our aim is to improve accessibility to healthcare, working with a variety of Health Care professionals within VMC and our Primary Care Network. If you would like to work in a modern GP Practice, enjoy working with technology and keen to improve the future of Healthcare, this is the role for you.
Benefits of working at Victoria Medical Centre:
- Enrolment to the NHS Pension Scheme
- Competitive salary
- Management support
- Free access for all staff and their family to our Health and Wellbeing support programme
- Personal and professional development opportunities
- Open, caring and positive culture
- Friendly, supportive team
Overview of the Role
The Safeguarding Care Coordinator supports the effective delivery of safeguarding services across Victoria Medical Centre by providing high-quality administrative and coordination support to the Practice Safeguarding Leads.
The role is responsible for coordinating safeguarding processes, maintaining accurate patient records, monitoring safeguarding workflows, and acting as a key point of contact for safeguarding-related enquiries. The post holder will work closely with clinicians, practice staff and external agencies to ensure safeguarding concerns are managed promptly, confidentially and in accordance with statutory guidance, local safeguarding procedures and Practice policies.
Job Description
The following are the core responsibilities of the Safeguarding Care Coordinator:
- Support the Practice Safeguarding Leads with the day-to-day coordination and administration of safeguarding services.
- Act as the first point of contact for safeguarding enquiries from internal staff and external agencies.
- Monitor and manage safeguarding workflows, including EMIS, Docman and safeguarding email inboxes.
- Ensure safeguarding correspondence and reports are distributed promptly to the appropriate clinicians and actioned in accordance with Practice policies.
- Maintain safeguarding registers, including Child Protection Plans, Child in Need Plans and vulnerable adult registers.
- Apply and maintain safeguarding alerts, warnings and clinical coding within patient records.
- Support clinicians in preparing safeguarding referrals and associated documentation.
- Coordinate safeguarding meetings, multidisciplinary meetings and strategy meetings, including preparing agendas, circulating documentation, taking minutes and monitoring actions.
- Liaise with health visitors, social workers, MASH, Integrated Care Board safeguarding teams and other partner agencies as required.
- Identify urgent safeguarding concerns and escalate these promptly to the Safeguarding Leads.
- Monitor missed appointments (DNAs), safeguarding notifications and other safeguarding communications in line with Practice procedures.
- Support safeguarding audits, data collection and quality improvement activities.
- Assist with safeguarding induction for new starters and coordinate safeguarding training records.
- Promote best practice in safeguarding and support colleagues in understanding safeguarding procedures and referral pathways.
- Maintain accurate, confidential safeguarding records in accordance with GDPR, NHS guidance and Practice policies.
- Contribute to the development and review of safeguarding policies, procedures and administrative processes.
- Undertake any other duties appropriate to the role as requested by the Safeguarding Leads or Practice Management Team.
Essential Criteria
- Excellent written and verbal communication skills.
- Excellent organisational and administrative skills with exceptional attention to detail.
- Strong IT skills, including Microsoft Office applications.
- Ability to prioritise a varied workload and meet competing deadlines.
- Excellent interpersonal skills with the ability to build positive working relationships.
- Ability to handle confidential and sensitive information with discretion.
- Ability to work independently and as part of a multidisciplinary team.
- Effective problem-solving and analytical skills.
- Ability to follow policies, procedures and safeguarding guidance.
- Experience of working within a healthcare, social care or public sector environment.
- Experience of coordinating meetings, preparing agendas and taking accurate minutes.
- Understanding of the importance of safeguarding children and adults at risk.
- Commitment to equality, diversity and person-centred care.
Desirable Criteria
- Experience of working within Primary Care or General Practice.
- Experience of safeguarding administration or safeguarding coordination.
- Knowledge of safeguarding legislation, statutory guidance and local safeguarding procedures.
- Experience using EMIS Web, Docman and other NHS clinical systems.
- Safeguarding Children and Adults Level 3 training (or willingness to undertake).
- Experience supporting audits, governance or quality improvement activities.
- Experience working with multidisciplinary teams and external partner agencies.
- Ability to deliver or support safeguarding inductions and awareness sessions.
Disclosure and Barring Service Check
This post is subject to the rehabilitation of Offenders Act (exceptions order) 1975 and as such it will be necessary for submission for disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Pay: £14.51 per hour
Work Location: In person
