Customer service team lead Work, Jobs in Eastleigh, Ham (with Salaries)

Customer Service Team Manager
Benefact Group —Eastleigh
- Up to £40,000 a year
- Full-time
- Hybrid work
- Recruiting
- Training & development
- Leadership
- Annual leave
- Sick pay
Quick apply
14d
Operational Excellence Lead (Customer Services)
B&Q —Eastleigh
- From £52,000 a year
- Part-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Agile
- Annual leave
- Employee assistance programme
2d
Executive Complaints Team Lead
B&Q —Eastleigh
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
6d
Resolution Team Lead
B&Q —Eastleigh
- £36,000 - £40,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- Recruiting
- Training & development
- Annual leave
- Employee assistance programme
6d
Sales Admin Team Leader
Dawson Forte —Chandlers Ford
- £30,000 - £35,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
Customer Service & Experience Team Leader
Fexco Property Services —Salisbury
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
Quick apply
Customer Experience Lead
Jewells —Southampton
- Customer service
- Retail management
- Cash handling
- Paid training
- Employee discount
Team Leader
Southern Co-op —Winchester
- Part-time
- Customer service
- Retail management
- Employee assistance programme
- Employee discount
14d
Cafe Lead/ Supervisor
Wacky Kingdom Southampton —Southampton
- From £12.71 an hour
- 8 hour shift
- Serving
- Inventory control
- Customer service
- Store discount
- Employee discount
Quick apply
Team Leader
Mountain Warehouse —Andover
- £13.32 an hour
- Part-time
- Customer service
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Admin Team Leader
University Hospital Southampton NHS Foundation Trust —Southampton
- £28,392 - £31,157 a year
- Part-time
- Microsoft Word
- Customer service
- Administrative experience
- Annual leave
- Employee discount
1d
Team Leader
clearway pets —Basingstoke
- £13.25 an hour
- Full-time
- Customer service
- Mentoring
- In-person
- Store discount
- Annual leave
Quick apply
11h
Lead Nightshift Manager
Sainsbury's —Fareham
- From £36,250 a year
- Night shift
- Team management
- Training & development
- Retail management
- Employee discount
4d
H&S Team Leader
Once For All UK —Basingstoke
- Customer service
- English
- Continuous improvement
- Employee assistance programme
Quick apply
Mobile Security Patrol - Team Leader. Andover
Venture Security —Andover
- £34,550 a year
- Overtime
- Customer service
- First Aid Certification
- Team management
- Annual leave
- Employee discount
Quick apply
11h

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Operational Excellence Lead (Customer Services)
B&Q —Eastleigh
Role Purpose:The Operational Excellence Lead will define and lead the Customer Service Operational Excellence strategy across B&Q, driving improvements in…
From £52,000 a year
2d
Customer Service Team Manager
Benefact Group —Eastleigh
As a Customer Service Team Manager, you'll play a key role in leading a busy, fast paced customer service team, empowering your colleagues to deliver…
Up to £40,000 a year
14d

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Customer Service Team Manager

Benefact Group
Eastleigh

Quick apply

Job details

Full-time
Up to £40,000 a year
14 days ago

Benefits

Annual leave
Company pension
Paid volunteer time
Sick pay

Qualifications

Stakeholder collaboration
Stakeholder liaison
Mentoring junior staff
Performance management
Recruiting
Customer support
Professional development mentoring
Customer interaction
Training & development
Leadership
Team motivation leadership

Full job description

Salary: Up to £40,000.00 (depending on experience) + bonus potential

Working hours: 37.5 hours per week, Monday to Friday

Duration: Permanent

Location: Eastleigh

About the role

Lloyd & Whyte, who are proudly part of Benefact Group, are looking for a Customer Service Team Manager to join our Business Choice Direct team in their Eastleigh office.

Business Choice Direct, commonly referred to as BCD, is an independent insurance broker specialising in commercial and consumer motor insurance; providing tailored cover for couriers, vans, minibuses and fleets, as well as tradespeople and SMEs.

As a Customer Service Team Manager, you'll play a key role in leading a busy, fast paced customer service team, empowering your colleagues to deliver exceptional support to our clients across a range of channels including telephone and various digital platforms. Using your leadership experience and passion for exceptional client service, you'll inspire, support, and develop your team whilst ensuring our cultural, service and quality standards are consistently met; supporting the continued growth and evolution of the business.

You will be a visible and proactive leader, driving service excellence, performance and operational improvement, whist promoting a positive and inclusive team culture. Through effective leadership, coaching and development of your team, management of quality and customer feedback, and effective collaboration across the business, you'll ensure our clients remain at the heart of everything we do, delivering exceptional customer experiences and creating an environment where your people can grow and succeed.

Why join us?

Join a collaborative and inclusive culture that’s committed to making a difference and building a more sustainable future. Ranked amongst the UK's 15 Best Big Companies to Work For in 2025, we offer fantastic career and development opportunities within a rapidly growing, innovative Group - where all profits go to charity and good causes.

What you'll be doing

Lead, inspire and develop a high-performing team, providing guidance, coaching and support to help colleagues achieve their full potential and deliver exceptional customer outcomes.
Manage team performance and resources effectively, identifying development needs, allocating workloads, recruiting talent, and ensuring delivery against business objectives and budgets.
Drive operational excellence by achieving agreed performance objectives, service KPIs and workflow standards, while ensuring customers remain at the heart of every decision.
Champion a culture of learning and continuous improvement, fostering professional development, technical expertise and industry knowledge across the team.
Promote collaboration, compliance and service excellence, working closely with colleagues across the business to improve efficiency, manage risk, resolve complaints effectively, and deliver outstanding client experiences.

What you'll need to have

Proven people leader with strong experience in managing performance, building trust, and creating an engaged and motivated team culture.
Skilled in developing high-performing teams, empowering individuals to achieve personal and business objectives through coaching, mentoring and continuous development.
Results-driven and customer-focused, with the ability to drive service excellence, quality standards and operational efficiency.
Confident communicator and relationship builder, able to influence, present and collaborate effectively with clients, colleagues and stakeholders.
Proactive, analytical and adaptable, with the drive to embrace challenges, identify opportunities and lead successfully within a regulated environment.

What makes you stand out

Proven leadership experience within a fast-paced call centre or contact centre environment
Experience within the insurance industry is desirable but not essential

What we offer

28 days annual leave plus bank holidays
Your birthday off
Group Personal Pension
Bonus scheme
A holiday buy scheme
An array of health and wellbeing benefits, company cash plan, income protection and life assurance
Enhanced sick pay and parental leave
Support and funding toward study and professional qualifications
Paid time off for volunteering

Hear from the hiring manager

"Our team here is motivated and upbeat. We support clients through the life cycle of their policy by building strong relationships, resolving queries, and working with colleagues to deliver excellent service. "

Lloyd & Whyte offer a range of specialist insurance services to a variety of clients. Our specialisms range from niche scheme insurance for Healthcare professionals to expert insurance for commercial motor vehicles and professional broker-to-broker insurance services. We also have a wide range of personal insurance services that cover homeowners from standard houses through to thatch & listed character properties and high value homes. The Lloyd & Whyte Group is split into five different client divisions which include multiple companies and brands.

Benefact Group is a unique international financial services Group made up of over 30 businesses. We are owned by a charity and have been the 3rd largest UK corporate donor over a decade, having given away £250 million since 2014. We have ambitious plans to become the UK’s number one corporate donor, with strategic objectives in place to double the Group’s size.

We believe it’s essential to attract, empower, grow and reward talented people, offering fantastic opportunities for career and personal development. Our giving ethos, 135-year history and the diversity of what we do, has enabled us to build a culture of kindness, great ambition, and of passionate people driven to do better and be better.

At Benefact Group, we are committed to creating an inclusive culture and building an environment where each and every one of us feels valued and respected. We are a community made up of people with a range of different backgrounds, abilities, perspectives, beliefs and interests and we value the strength this brings to us as a Group. We welcome applications from everyone.

If you need any additional support during the recruitment process, then please let us know.

Directory of Social Change’s UK Guides to Company Giving 2017-26

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Refine Your Search

customer service team lead jobs in eastleigh, ham

Customer Service Team Manager

Operational Excellence Lead (Customer Services)

Executive Complaints Team Lead

Resolution Team Lead

Sales Admin Team Leader

Customer Service & Experience Team Leader

Customer Experience Lead

Team Leader

Cafe Lead/ Supervisor

Team Leader

Admin Team Leader

Team Leader

Lead Nightshift Manager

H&S Team Leader

Mobile Security Patrol - Team Leader. Andover

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