Network support specialist Work, Jobs in Edenbridge, Ken (with Salaries)

Technology Support Specialist
Vedder Price P.C. —London
- Monday to Friday
- Hybrid work
- Computer Science
- Computer literacy
- Bachelor's degree
3d
IT Support Technician
Fengxun Technology Solutions —London
- £2,400 - £2,800 a month
- Full-time
- Microsoft Outlook
- Computer literacy
- SharePoint
- Free parking
Quick apply
5d
Penetration Tester
M Group —London
- £40,000 - £45,000 a year
- Scripting
- Communication skills
- Annual leave
- Employee assistance programme
Specialist, Underwriting Support
AIG Europe S.A. (U.K. Branch) & American International Group UK Ltd —London
- Communication skills
Quick apply
Technology Support Specialist
Latham & Watkins LLP —London
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
- Employee discount
Resourcing Consultant
Capax —London
- £28,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
Quick apply
6d
Specialist Tutors & Mentors
A Space To Thrive Ltd —London
- £38 - £43 an hour
- Full-time
- Hybrid work
- University
- Bachelor's degree
- Mentoring
Quick apply
11d
Estate Agent Selling Luxury Homes
Fine & Country —London
- £100,000 - £120,000 a year
- Remote
- Sales
- Work from home
- Flexible schedule
Quick apply
Onsite Workspace Specialist
Planet —London
- Full-time
- Hybrid work
- Bar
- In-person
Application Support Specialist
Collinson —London
- Hybrid work
- Computer Science
- Customer service
- DevOps
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
6d
Social Care Trainer
Aspens Charities —Royal Tunbridge Wells
- Up to £30,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Travel
- Paid training
- Employee assistance programme
Quick apply
Junior Content Editor
Neudata —London
- Full-time
- Hybrid work
- Organisational skills
- AI
- Communication skills
- Annual leave
- Referral programme
Quick apply
IT Support Specialist (UK)
CHAOS Industries —London
- Full-time
- Computer Science
- Bachelor's degree
- In-person
- Relocation assistance
Quick apply
Research Data and Support Assistant
Surrey and Sussex Healthcare NHS Trust —Redhill
- £28,392 - £31,157 a year
- Full-time
- IT
4d
Events Assistant
Neudata —London
- Full-time
- Hybrid work
- CRM software
- Bachelor's degree
- Communication skills
- Annual leave
- Referral programme
Quick apply
Deskside Support Analyst
Markel International Services Ltd —London
- Bar
- Travel
- Communication skills
- Annual leave
- Flexible schedule
Quick apply
7d
On-Site Software Support Specialist
Brock Solutions —London
- Weekend availability
- Bilingual
- Azure
- Computer networking
- Profit sharing
- Flexible schedule
Credit Controller
Wrapology Internationa —London
- £24,420.00 - £41,107.27 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- ERP systems
- Free parking
Quick apply
Functional Skills Tutors
Return 2 Work Training Ltd —London
- English
- Microsoft Office
- Maths
Quick apply
4d

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Technology Support Specialist

Vedder Price P.C. -
London

Apply Now

Job details

Permanent
3 days ago

Qualifications

Technical troubleshooting
Desktop support
Customer service call handling
Hardware repair
Computer Science
Inbound customer enquiry call handling
Computer literacy
Incident queue management
Ticket management
Microsoft Office Suite
Bachelor's degree
Computer hardware
Technical support incident logging
Organisational skills
ServiceNow
Customer support
Customer interaction
Application support
Communication skills
Time management
Mobile devices

Full job description

NOTE: We are only accepting applications from direct applicants and agencies with which we have current agreed terms.

Vedder's London office is seeking a Technology Support Specialist. The Technology Support Specialist is responsible for delivering comprehensive technical support for all Vedder Price software, hardware, and technology platforms. This role provides assistance to firm employees through phone, email, remote, and deskside support, ensuring timely resolution of issues and a high level of customer service.

As a Technology Support Specialist, your duties will include but not be limited to:

Provide technical support to all Vedder Price employees and/or clients via phone, email, in person, and deskside assistance.
Deliver hands-on hardware support, including setup, installation, imaging, troubleshooting, and repair of desktops, laptops, printers, docking stations, mobile devices, and other peripherals.
Log all service requests in the ticketing system and maintain total contact ownership for each ticket, following department escalation procedures when necessary.
Prioritize and manage incoming calls, tickets, and workflow to ensure timely resolution of issues.
Diagnose and resolve technical issues related to hardware, software, and telephony systems. Research unresolved problems using available resources and escalate when appropriate.
Serve as Subject Matter Expert (SME) in assigned areas, collaborating with engineers and vendors to resolve complex issues.
Identify and report recurring issues or potential technology trends to management for proactive resolution.
Maintain expert-level knowledge of all applications, systems, and technology platforms used at Vedder Price.
Provide coverage for holiday, evening, and weekend Technology Support Center (TSC) support as needed.
Consistently meet performance expectations with minimal unplanned absence.

Skills & Competencies:

Strong ability to troubleshoot and resolve complex technical and hardware issues, including deskside support scenarios.
Excellent interpersonal skills to communicate effectively with Technology team members and end users.
Ability to actively listen, analyze situations, and provide clear solutions.
Positive customer service mindset with the ability to build rapport and maintain professionalism under pressure.
Effective written and verbal communication skills, with the ability to document solutions clearly and concisely.
Strong organizational and time management skills, including the ability to prioritize, multitask, and work independently on multiple issues simultaneously.
Capability to schedule, coordinate, and complete tasks in a results-oriented environment.
Team player with a collaborative approach to problem-solving.

Qualifications & Required Experience:

Bachelor’s degree in Computer Science, Information Management, or a related field (or equivalent work experience).
1–3+ years of IT support experience; deskside and hardware troubleshooting strongly preferred.
Experience supporting technology in a law firm or professional services environment preferred.
Must be able to work Monday through Friday on a hybrid schedule, with a minimum of three days per week in the office.
Ability to work under pressure and meet strict deadlines.
Commitment to maintaining high levels of service and responsiveness.

Computer Skills:

To perform this job successfully, an individual must be proficient in the following software:

To perform this job successfully, an individual must be proficient in the following software:
Proficiency with Windows 11 and Microsoft 365 applications.
Proficiency in mobile operating systems (iOS and Android) and device support.
Familiarity with end-user hardware, imaging tools, troubleshooting methodologies, and network connectivity concepts.
Knowledge of remote support tools and ticketing systems (Service Now).

Equal Employment Opportunity

Vedder Price P.C. is an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability (where applicant is qualified to perform the essential functions of the job with or without reasonable accommodations), medical condition, protected veteran status, gender identity, genetic information, or any other characteristic protected by federal, state, or local law. We participate in E-verify.

Applicants who are interested in applying for a position and require special assistance or an accommodation during the process due to a disability should contact the Vedder Recruiting Team at [email protected].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.

Apply Now

Refine Your Search

network support specialist jobs in edenbridge, ken

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End User Support Analyst

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Deskside Support Analyst

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Credit Controller

Functional Skills Tutors

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