Operational excellence team leader Work, Jobs in Edgbaston, Wmd (with Salaries)

Complaints Team Leader
BNP Paribas —Solihull
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Leadership
- Employee discount
12d
Customer Service Team Leader
Cromwell —Brierley Hill
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
13d
Hospitality Operations Manager
Ferrera Luxury Hospitality —Birmingham
- £4,200 - £5,800 a month
- Full-time
- Customer service
- Continuous improvement
- Team management
- Life insurance
Quick apply
Helpdesk Team Leader
Equans —Birmingham
- £26,500 - £27,975 a year
- Full-time
- Organisational skills
- Training & development
- Communication skills
- Annual leave
- Employee assistance programme
12d
Director Operational Excellence
The Peninsular and Oriental Steam Navigation Company —Coventry
- Business development
- Continuous improvement
- Team management
Quick apply
12d
Business Rates Administrator
WSP —Birmingham
- Part-time
- Hybrid work
- Maths
- Flexitime
- Work from home
Head of Customer Operations
OneAdvanced —Birmingham
- Management
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Bereavement leave
10d
Property Co-Orindator Team Leader
Fexco Property Services —Birmingham
- Full-time
- Writing skills
- Supervising experience
- Continuous improvement
Quick apply
VP Customer Support
Syncron —Birmingham
- Hybrid work
- AI
- Leadership
- Communication skills
6d
Pensions Administration Manager
Hymans Robertson LLP —Birmingham
- £50,000 - £63,000 a year
- Full-time
- Hybrid work
- Business development
- Team management
- Training & development
Quick apply
9d
Production Team Leader
ZF —Darlaston
- £35,000 a year
- Continuous improvement
- Team management
- Communication skills
Head Caretaker
Equans —Birmingham
- £26,728.21 - £32,800.00 a year
- 8 hour shift
- First Aid Certification
- Team management
- Leadership
- Annual leave
- Employee assistance programme
11d
Production Team Leader
ZF Group —Wednesbury
- £35,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
11d
Caretaker
Equans —Birmingham
- £26,728.21 a year
- 8 hour shift
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
11d
Senior Operations Support Shift Manager - Multiple Warehouse Functions
Alliance Healthcare —Birmingham
- Full-time
- Analysis skills
- Continuous improvement
- Leadership
10d
Stock Controller
Firma Stella Sports Memorabilia —Hartlebury
- £27,000 - £32,000 a year
- Full-time
- No experience needed
- Organisational skills
- Free parking
- Employee discount
Quick apply
7d
Customer Service Advisor
Barclays —Birmingham
- £26,700 a year
- Weekend availability
- Banking
- Life insurance
Manager - Warehouse Operations PM Shift
Alliance Healthcare —Birmingham
- Weekend availability
- Continuous improvement
- Travel
- Recruiting
13d
Warehouse Team Leader
DSV —Swadlincote
- Full-time
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee discount
Immigration Services Officer (111957-0726)
University of Warwick —Coventry
- £35,608 - £46,049 a year
- University
- Continuous improvement
- Communication skills
2d

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operational excellence team leader jobs near edgbaston, wmd

Complaints Team Leader

BNP Paribas -
Solihull

Apply Now

Job details

Permanent | Full-time
12 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Financial Conduct Authority guidelines
Stakeholder collaboration
Stakeholder liaison
Complaint handling
Performance management
Continuous improvement
Organisational skills
Root cause analysis
Leadership
Team motivation leadership
Communication skills

Full job description

Complaints Team Leader

Location: Solihull; a flexible hybrid working model which supports you as well as enabling you to work collaboratively with your colleagues

Contract: Full-time, Permanent

About Us

At BNP Paribas Personal Finance, we're part of a global banking group with a simple mission: to provide straightforward consumer finance solutions that help customers make responsible financial decisions. We partner with leading UK retailers and brands to support their customers finance purchases responsibly.

The Role

We're looking for an experienced Team Leader – Customer Resolution to lead and develop a high-performing team responsible for delivering fair, timely and customer-focused complaint resolutions. You'll coach and support colleagues, drive operational performance and ensure every customer interaction reflects our values while meeting FCA regulations and Consumer Duty requirements. You'll also play a key role in identifying opportunities for continuous improvement, helping to enhance customer outcomes and reduce future complaints.

Key Responsibilities

Lead, coach and develop a team of Customer Resolution colleagues, creating a culture of accountability, collaboration and continuous improvement.
Drive team performance against agreed service levels, quality standards, and customer outcome measures.
Support the investigation and resolution of complex customer complaints, acting as an escalation point where required.
Ensure customers, including those in vulnerable circumstances, receive fair, empathetic and compliant outcomes in line with Consumer Duty and FCA expectations.
Use root cause analysis and customer insight to identify trends, improve processes and enhance the customer journey.
Collaborate with stakeholders across the business to deliver operational excellence, manage risk and support continuous improvement initiatives.

Skills & Attributes

Previous experience leading a team within a Complaints environment.
Strong coaching and performance management skills with the ability to motivate and develop high-performing teams.
Good understanding of FCA regulations, Consumer Duty and delivering fair customer outcomes.
Excellent communication and stakeholder management skills with the confidence to influence and build effective working relationships.
Strong organisational skills with the ability to prioritise workloads and manage changing business demands.
Analytical and customer-focused, with a passion for continuous improvement and delivering outstanding service.

What's in it for you

As a Top Employer UK, we offer a supportive, inclusive environment and a flexible benefits package that you can tailor to your lifestyle. Highlights include:

Competitive salary and comprehensive package, contributory pension, and health cash plan.
Opportunity to buy/sell holiday giving you even more control over your work-life balance.
Flexible benefits including private medical insurance and lifestyle discounts.
A culture that values collaboration, development and wellbeing.

Could this be you?

Making a positive impact is at the heart of everything we do. We're looking for people who live by our values, who are Positive,

Brave and Own It.

Don't let confidence hold you back. You don't need to meet every requirement—if you have around 75% of the skills and the right attitude, we'd love to hear from you.

Apply now to join a team that makes a real impact.

Learn more about careers with us: https://www.bnpparibas-pf.co.uk/careers

Your Application Journey

Call with our Talent Acquisition team
Competency-based interview including a short excercise (90 minutes)

We aim to complete the process within 3–4 weeks, depending on availability. If you're not shortlisted, we'll still let you know the outcome. Please note that this role may close early once we have enough suitable applicants, so apply soon.

Equal Opportunities

We're committed to creating an inclusive workplace and ensuring equal opportunities for all, regardless of age, disability, gender, identity, race, religion, sexual orientation or background.

Apply Now

Refine Your Search

operational excellence team leader jobs in edgbaston, wmd

Complaints Team Leader

Customer Service Team Leader

Hospitality Operations Manager

Helpdesk Team Leader

Director Operational Excellence

Business Rates Administrator

Head of Customer Operations

Property Co-Orindator Team Leader

VP Customer Support

Pensions Administration Manager

Production Team Leader

Head Caretaker

Production Team Leader

Caretaker

Senior Operations Support Shift Manager - Multiple Warehouse Functions

Stock Controller

Customer Service Advisor

Manager - Warehouse Operations PM Shift

Warehouse Team Leader

Immigration Services Officer (111957-0726)

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