Customer experience specialist Work, Jobs in Edinburgh, Sct (with Salaries)

Returns Specialist
Grant Westfield —Edinburgh
- ERP systems
- Annual leave
- Employee discount
Temporary Sales Assistant - UNIQLO Princes Street
UNIQLO —Edinburgh
- From £13.45 an hour
- Part-time
- Customer service
- Employee discount
Senior Customer Service Advisor
Barclays —Edinburgh
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Guest Experience Specialist
Indie Campers —Broxburn
- £26,500 a year
- Full-time
- Sales
- Customer service
- IT
Quick apply
Project Coordinator
OEG Energy Group —Edinburgh
- Full-time
- Microsoft Office
- Project management
- Bachelor's degree
9d
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Edinburgh
- Temporary
- Customer service
Investigations Team Manager
Lloyds Banking Group —Edinburgh
- £61,344 - £68,160 a year
- Full-time
- Hybrid work
- Continuous improvement
- Financial services
- Leadership
1d
Freelance In Person Event Specialist - Edinburgh, Scotland
Visit.org —Edinburgh
- Temporary
- Customer service
- English
- Travel
Quick apply
Site Service Specialist - Mail Room Operative FTC
Ricoh —Edinburgh
- Customer service
- Organisational skills
- Communication skills
Telesales Executive
The Converters Group —Dunfermline
- £26,000 - £35,000 a year
- Part-time
- CRM software
- Sales
- Customer service
Quick apply
Travel Operations & Sales Support Executive
Rock My World Travel —Edinburgh
- £25,000 - £28,000 a year
- Full-time
- Hybrid work
- Hospitality
- Customer service
- English
- Work from home
- Employee discount
Quick apply
1d
Customer Service Advisor
JPMorganChase —Edinburgh
- Full-time
- Customer service
- Financial services
- Communication skills
Customer Assistant
Lidl —Edinburgh
- £13.45 - £14.45 an hour
- Full-time
- Customer service
- Bakery
- Store discount
- Employee discount
13h
Administrator Full Time
AOC Archaeology —Loanhead
- Up to £24,500 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Accounting
- Employee assistance programme
Quick apply
2d
Customer Assistant Craigleith
Lidl —Edinburgh
- £13.45 - £14.45 an hour
- Part-time
- Customer service
- Bakery
- Store discount
- Employee discount
9d
Customer Experience Specialist - Retention
Peoples Ford —Falkirk
- £25,776 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
13d
Customer Experience Specialist, Sales - Edinburgh
Tesla —Newbridge
- Weekend availability
- Sales
- Customer service
- Presentation skills
Marketing Specialist
Charles River Laboratories —Tranent
- Full-time
- Sales
- Marketing
- Presentation skills
Bentley Receptionist / Host
Sytner Specialist Edinburgh —Edinburgh
- Weekend availability
- Organisational skills
- Employee discount
6d
Trainee Sales Associate (Investment 20/20)
Aegon —Edinburgh
- Up to £35,000 a year
- Full-time
- Hybrid work
- Sales
- Organisational skills
- Communication skills
13d

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Returns Specialist

Grant Westfield -
Edinburgh

Apply Now

Job details

Benefits

Cycle to work scheme
Annual leave
Employee discount
On-site parking

Qualifications

ERP systems
3PL

Full job description

Edinburgh

Grant Westfield, the company behind the UK’s best-selling brand of waterproof wall panels, Multipanel and Naturepanel, is looking for a Returns Specialist to meet the business and customer needs regarding Customer Returns and failed deliveries. Thoroughly investigate and collate accurate information ensuring prompt and accurate responses to all parties. Delivering the best customer experience whilst also minimising the financial impact to business.

Team: Supply Chain

Key responsibilities:

This is a newly developed role, which will require the post holder to help develop robust systems/processes surrounding the Key Responsibilities to ensure responsibilities are met.

Office Based position

Own and maintain the Returns Address Inbox
Review of all RMA’s raised by customer via portal
Thorough Investigation of all RMA requests prior to acceptance/rejection ascertaining the system transactions v physical transactions and required course of action from Inventory/Finance and Customer relations perspective
Creation of RMA’s following investigation, ensuring correct reason codes are used (to enable data gathering for improvement opportunities)
Creation of replacement customer orders when required
Maintain Returns Manifest Database of when RMA’s collected and retuned to WM01
Maintain Failed Delivery manifest
Develop and build upon customer and 3pl relations
Work closely with customer, 3pl’s regarding and other departments with regards to RMA queries such as missing returns/qty discrepancies as highlighted by Materials Team
Attend daily call with third party logistics suppliers
Develop the RMA process for to enhance customer experience and reduce financial impact to business
Develop RMA reporting including but not limited to: RMA reasons, value etc. to drive improvement
Any additional duties as required by the business.

The successful candidate’s profile:

Skills and experience:

Essential

Customer Facing experience

Desirable

Knowledge of ERP systems

Competencies

Teamwork:

Friendly, approachable, cooperative, and assists others when required.
Shares knowledge, ideas and concerns with other members of the team and across the organisation.
Respects cultural differences and different opinions.

Flexibility:

Responds effectively to changing circumstances.
Adjusts tasks and priorities when required.

Communication and Organisation:

Ability to carry out duties in a professional manner.
Ability to plan, organise and prioritise workload.
Ensuring a clear understanding of the desired end result.
Ability to work independently as well as part of a team.
Ability to be firm with supply chains and providers when required.

Attention to detail:

Performs tasks accurately and thoroughly; double-checks the accuracy of work and adjusts ensure client expectations are met or exceeded.
Follows policies and procedures in using various equipment.
Completes all reports according to policies, procedures and standards.

Problem solving:

Deals with problems as soon as they arise.
Presents problem analysis and recommended solution to others rather than just identifying or describing the problem itself.
Acknowledges when doesn't know something and takes steps to find out.
Anticipates potential obstacles and develops plans to overcome them.
Uses critical thinking to analyse the situation and establish course of action.

Health & Safety:

Complies with all Health and Safety Procedures, as well as understanding of health and safety, and the impacts which actions can have.

What Grant Westfield will offer you:

Working for one of the leading manufacturing companies in the country, this is a great opportunity to drive positive change and make a significant contribution across the business. In return, you will receive a rewarding and competitive remuneration package, and be based in our Edinburgh office, in the heart of Scotland.

33 days annual leave which increase with service up to a maximum of 38 days.
Additional holiday purchase scheme.
Health cash plan.
Bike to work scheme.
On-site parking.
Staff discount.
Sharesave options.

Apply Now

Refine Your Search

customer experience specialist jobs in edinburgh, sct

Returns Specialist

Temporary Sales Assistant - UNIQLO Princes Street

Senior Customer Service Advisor

Guest Experience Specialist

Project Coordinator

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Investigations Team Manager

Freelance In Person Event Specialist - Edinburgh, Scotland

Site Service Specialist - Mail Room Operative FTC

Telesales Executive

Travel Operations & Sales Support Executive

Customer Service Advisor

Customer Assistant

Administrator Full Time

Customer Assistant Craigleith

Customer Experience Specialist - Retention

Customer Experience Specialist, Sales - Edinburgh

Marketing Specialist

Bentley Receptionist / Host

Trainee Sales Associate (Investment 20/20)

I want to receive the latest job alerts for customer experience specialist in edinburgh, sct

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