Front Desk Associate
WeWork —Edinburgh
- Full-time
- Hospitality
- Bar
- Customer service
Front Office Night Supervisor
The Balmoral —Edinburgh
- £27,000 - £32,000 a year
- Weekend availability
- Customer service
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Guest Service Manager
Edinburgh Portobello Hotel Limited —Edinburgh
- £13.25 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
Quick apply
Welcome Host
Portico Corporate Reception Management —Edinburgh
- £28,000 a year
- Full-time
- Customer service
- Annual leave
- Life insurance
Quick apply
Senior Guest Services Manager
Heeton UK & Europe —Edinburgh
- Weekend availability
- Management
- Sales
- Customer service
- Annual leave
Quick apply
Guest Experience Agent
100 Princes Street —Edinburgh
- £28,000 a year
- 12 hour shift
- Hotel
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
21h
Duty Manager
Apex Hotels Ltd —Edinburgh
- £14.41 an hour
- Full-time
- Hotel
- Front desk
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
11d
Reservations Co-ordinator
The Bruntsfield Hotel —Edinburgh
- £12.71 an hour
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
1d
Night Receptionist Supervisor
voco Edinburgh Royal Terrace —Edinburgh
- £27,560 a year
- Full-time
- Hospitality
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
11d
Edinburgh - Team Member
Itsu —Edinburgh
- Up to £14.05 an hour
- Part-time
- Customer service
- No experience needed
- Store discount
- Annual leave
9d
Receptionist (f/m/d)
MEININGER Hotels Group —Edinburgh
- Weekend availability
- Hospitality
- English
- Hotel
- Language training provided
- Employee discount
Quick apply
Receptionist
Edinburgh Marriott Hotel Holyrood —Edinburgh
- £12.71 an hour
- Full-time
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
Assistant Night Manager
Apex Hotels Ltd —Edinburgh
- £13.90 an hour
- Full-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
11d
Receptionist - Part-Time (f/m/d)
MEININGER Hotels Group —Edinburgh
- Part-time
- Hospitality
- English
- Hotel
- Language training provided
- Employee discount
Quick apply
Clerical Assistant
Fife Council —Glenrothes
- £25,604.23 - £26,786.83 a year
- Part-time
- English
- Organisational skills
- IT
- Employee discount
2d
Porter
Mount Royal Hotel Edinburgh —Edinburgh
- £13.12 an hour
- Nights as needed
- Customer service
- Hotel
Quick apply
Subway Store Manager
Glenshire Group —Kirkcaldy
- £28 - £29 a year
- Full-time
- Leadership
Quick apply
Restaurant Shift / Floor Manager
Tim Hortons —Falkirk
- £13.37 an hour
- Full-time
- Quick service & fast food restaurant
- Restaurant experience
Quick apply
Duty Manager
Mount Royal Hotel Edinburgh —Edinburgh
- £13.77 an hour
- Full-time
- Hotel
Quick apply
19h
Reception Supervisor
Leonardo Royal Hotel Edinburgh —Edinburgh
- Hotel
- Leadership
- Referral programme
Quick apply

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Front Desk Associate

WeWork -
Edinburgh

Apply Now

Job details

Full-time

Qualifications

Hospitality
Customer service
Computer skills
Communication skills

Full job description

About Us

At WeWork, we provide flexible workspace solutions to help businesses of all sizes thrive in more than 37 countries worldwide. The future of work is here, and we’re not just a part of that movement—we’re leading it. United by a desire to build a global community, our purpose is to give members the support to do their best work, and the space to take their ideas to new heights. Join us as we empower tomorrow’s world at work.

About the Opportunity

As a Front Desk Associate, you’ll be the heart and “face” of WeWork’s hospitality team as the primary point of contact for our members and guests! While no one day will look exactly the same, you will report to one of WeWork’s beautiful locations on weekdays only to support the Community Management team.

Depending on the location you are assigned, you’ll either work with a variety of members from different backgrounds and industries, or focus your efforts on one of our Enterprise clients. Employees supporting our Enterprise locations may have different holidays, technical systems, operational and relationship requirements, and property management responsibilities than employees in our Classic locations.

Your work, which will include but not be limited to the duties listed below, will help WeWork to achieve the following:

Create a welcoming community environment for our members and guests (and sometimes their pets!) by greeting all who enter our spaces warmly.
Make members and guests feel known and cared for by proactively learning their names, answering their questions, and addressing their needs or concerns.
Support the Community Management team with maintaining the front desk operations throughout the day including mail and package handling.
Help ensure your building is fully operational and make adjustments when needed.
Take direction from the Community Associate, Community Lead and the Community Manager to support the Community Team as necessary.
Be an expert in WeWork products and services and appropriately promote WeWork-provided service offerings to our members and guests.
All of this while illustrating WeWork’s core values and working towards achieving our mission.

In this role, you’ll be responsible for the following areas:

Front Desk Management

Greet all members and guests with a warm and welcoming demeanor.
Cover the front desk during the building’s set business hours and be an on-site point of contact for members, located at the Community Bar.
Ensure visiting guests are registered and checked in and in accordance with WeWork’s guest policies.
Provide orientation of our spaces and relevant information to ensure all first-time visitors and guests feel welcome and supported.
Support with issuing and collect keys from members and guests as needed.
Keep the front desk clean, organized and free of clutter at all times.
Notify members of any food deliveries and packages.

Member Engagement

Learn the names of members and guests and get to know their businesses with the goal of building relationships in order to facilitate the sense of Community that WeWork is known for.
Keep track of relevant member notes and information in WeWork systems.
Answer questions from members and guests knowledgeably and be able to offer appropriate WeWork products and solutions to support where relevant.
Identify opportunities to celebrate members’ successes and milestones.
Know and be able to explain WeWork policies and procedures to members and guests.
Know and recommend local restaurants, food delivery services, catering options, team outing venues, post office, shipping center, supply store, etc.

Building Operations and Management

Assist with the handling mail and packages throughout the day including receiving, processing, sorting and organizing.
Know and be able to explain WeWork policies and procedures around mail and mailroom.
Monitor our spaces and make adjustments when needed, for example, picking up rubbish, resetting chairs, and straightening pillows.
Help maintain building amenities throughout the day, for example, restocking of the Community treat bowl, keycards, printers, etc.
Respond to emergencies and incidents promptly and appropriately, escalating and recording as needed.

About You

We’d love to hear from you if you meet the qualifications below:

You’re a people-person—you enjoy meeting new people from all walks of life
In-person interactions energize you and you have outstanding interpersonal skills
You feel comfortable and confident being the face of the brand
Helping others gives you a sense of accomplishment
You work well in a team and can roll up your sleeves to help when needed
You’re able to multitask while always prioritizing the member experience
You’ve worked in hospitality / retail or customer service before which is preferred but not required
You have strong verbal and written communication skills
You are comfortable with and proficient in basic computer skills
You demonstrate and value integrity, dependability, responsibility, accountability, self-awareness, work ethic, and compassion
You show a passion and understanding of WeWork’s mission and values
You have a secondary school certificate which is preferred but not required

Life at WeWork

Being a WeWorker is more than just a job. We believe the magic of work is sparked by the passion you bring, the places you go, the people you meet and the purpose you follow. And it starts here. Here you will brush shoulders with those who dare to dream and do. Here you will be welcomed by a community that embraces and inspires you—because together we can achieve more. Here we challenge ideas, and explore new ways of getting things done. Whether you are part of our Employee Community Groups , or part of a global project, we ask you to bring your open-minded attitude and collaborative spirit. In return, you will be part of a team where your unique perspectives are celebrated.

Apply Now

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front office manager jobs in edinburgh, sct

Front Desk Associate

Front Office Night Supervisor

Guest Service Manager

Welcome Host

Senior Guest Services Manager

Guest Experience Agent

Duty Manager

Reservations Co-ordinator

Night Receptionist Supervisor

Edinburgh - Team Member

Receptionist (f/m/d)

Receptionist

Assistant Night Manager

Receptionist - Part-Time (f/m/d)

Clerical Assistant

Porter

Subway Store Manager

Restaurant Shift / Floor Manager

Duty Manager

Reception Supervisor

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