Guest experience manager Work, Jobs in Edinburgh, Sct (with Salaries)

People & Guest Experience Trainer
6AP —Edinburgh
- £32,000 - £35,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
19h
Operations Manager
Popeyes UK —Edinburgh
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
Conference & Meetings Operations Manager
Elior UK —Edinburgh
- £36,000 a year
- Full-time
- Hospitality
- Continuous improvement
- Team management
Quick apply
4d
Hotel Manager
11 Royal Terrace —Edinburgh
- From £45,000 a year
- Full-time
- Hospitality
- Bar
- Hotel
Quick apply
4d
Hospitality Manager
Elior UK —Edinburgh
- £38,000 a year
- Full-time
- Hospitality
- Organisational skills
- Leadership
Quick apply
3d
Assistant Sales & Events Manager
HandPickedHotels —Edinburgh
- From £18.32 an hour
- Sales
- Hotel
- Free parking
- Employee assistance programme
Hospitality Manager
Sodexo —Edinburgh
- £15.80 an hour
- Hospitality
- Supervising experience
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
1d
Assistant Group Conference & Events Manager
The Caledonian Edinburgh —Edinburgh
- From £45 a day
- Full-time
- Microsoft Office
- Hotel
- Administrative experience
- Annual leave
Quick apply
Guest Experience Agent
100 Princes Street —Edinburgh
- £28,000 a year
- 12 hour shift
- Hotel
- Leadership
- Communication skills
- Employee assistance programme
- Referral programme
Quick apply
7d
Venue Manager
Sports Pathway Group —Musselburgh
- Weekend availability
- Hospitality
- First Aid Certification
- Guest services
Administrative Assistant
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Golf Club Manager
Dunfermline Golf Club LTD —Dunfermline
- £45,000 - £55,000 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Free parking
Quick apply
8d
Venue Manager - Nobles by Bellfield
Bellfield Brewery Ltd —Leith
- From £32,000 a year
- Full-time
- Serving
- Hospitality
- Bar
- Employee discount
Quick apply
8d
Assistant General Manager
Caledonian Heritable Ltd —Musselburgh
- £33,000 - £36,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Employee discount
Quick apply
Store Manager - Edinburgh
Oak Furnitureland —Edinburgh
- £55,000 - £60,000 a year
- Weekend availability
- Sales
- Free parking
- Employee assistance programme
1d
Housekeeper & Property Manager
ZiZibreeZi Ltd —Edinburgh
- £30,000 - £45,000 a year
- Full-time
- Hospitality
- Driving
- Cleaning
- Free parking
Quick apply
2d
General Manager- Manahatta
Arc Inspirations —Edinburgh
- £45,000 - £48,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Paid training
- Employee discount
Quick apply
3d
General Manager
Stonegate Group —Edinburgh
- Up to £50,000 a year
- Weekend availability
- Bar
- IT
- Employee discount
- Referral programme
Quick apply
House Manager
Penicuik Estate —Penicuik
- £35,000 a year
- Weekend availability
- In-person
- Free parking
Quick apply
9d
Assistant Front Office Manager
Doubletree by Hilton Edinburgh Airport —Newbridge
- Full-time
- Bar
- Customer service
- Hotel
- Free parking
- Employee assistance programme
Quick apply

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People & Guest Experience Trainer

6AP
Edinburgh

Quick apply

Job details

Full-time
£32,000 - £35,000 a year
19 hours ago

Benefits

Annual leave
Employee assistance programme
Employee discount

Qualifications

Hospitality
First aid
Project coordination
Microsoft Office
Administrative experience
Organisational skills
Communication skills

Full job description

£32,000 - £35,000 per annum DOE

People & Guest Experience Trainer

Purpose of the Role

The People & Training Co-ordinator will provide a key link between the People Team,Learning & Development and venue operations,helping Signature Group build confident,capable teams who deliver consistent guest experiences.

This is a full-time role,with approximately 50% of time spent in venues delivering and supporting practical training,and 50% focused on L&D and People administration. The role will work closely with Senior L&D Manager to support the delivery of the L&D strategy,improve training coordination,and ensure key people processes are administered accurately and consistently.

The role supports Signature Group’s People Powered Growth approach by helping embed development into day-to-day venue life,while also providing the administration,reporting and follow-through needed to make training and people processes effective.

Key Responsibilities

Venue Training & Guest Experience Support — approx. 50%

Deliver and support practical guest experience training across venues.
Support the delivery of core training modules,including guest experience,drinks knowledge,service standards and product confidence.
Work with venue managers and in-venue trainers to reinforce standards,service behaviours and consistent ways of working.
Support drink development training,including supplier-led sessions,product knowledge,storytelling,recommendation skills and service confidence.
Provide coaching and support to team members during live venue-based training.
Help develop confidence,capability and consistency across front-of-house teams.
Support development programme delivery,including management development sessions,in-venue trainer support and practical workshop delivery.
Provide feedback to L&D on training effectiveness,venue engagement and gaps in capability.
Champion Signature Group values and People Powered Growth through all training activity.

Learning & Development Administration — approx. 30%

Coordinate training bookings,attendance lists,joining instructions and venue communication.
Maintain accurate training records and support monthly L&D reporting.
Administer training agreements,ensuring documentation is completed,tracked and stored correctly.
Monitor key compliance and skills training across venues,including Personal Licence and First Aid training.
Track upcoming expiries,renewals and venue gaps,escalating where action is required.
Support the preparation,printing and distribution of training materials.
Maintain training trackers and support the development of consistent L&D processes.
Support the organisation of development programmes,workshops,supplier sessions and training events.
Help ensure training records are accurate,up to date and accessible for reporting and audit purposes.

People Administration & Reporting — approx. 20%

Support day-to-day People administration across the business.
Monitor and report on length of service,birthdays and employee milestone activity.
Support monthly People reporting,ensuring data is accurate and submitted on time.
Assist with ad hoc People projects linked to engagement,recognition,development,onboarding and employee experience.
Support standardisation of People documentation and processes.
Handle confidential employee information with discretion and professionalism.
Provide administrative support to the People Team where required,including documentation,trackers and project coordination.

Skills & Experience

The ideal candidate will have:

Strong experience in hospitality operations,ideally with front-of-house,bar,guest experience or training exposure.
Confidence delivering practical,engaging training in a venue environment.
Strong organisational and administrative skills.
Excellent attention to detail,particularly around records,reporting and compliance tracking.
Good communication skills,with the ability to build positive relationships with venue teams and managers.
Confidence using Microsoft Office and HR/training systems.
A proactive approach,with the ability to balance venue-based activity and administrative deadlines.
An interest in people development,service standards and employee experience.
Ability to handle confidential information appropriately.
Flexibility to travel across venues and support training activity outside standard office hours where required.

The Individual

This role would suit someone who is energised by hospitality,enjoys developing others and is equally comfortable delivering training in venues as they are managing the detail behind the scenes.

They will be organised,approachable and practical,with a strong understanding of how great training translates into better team confidence,stronger guest experience and more consistent standards. They will be able to work closely with the Senior L&D Manager,venue teams and the wider People Team to keep activity moving,follow up effectively and ensure training is embedded rather than simply delivered.

They should demonstrate Signature Group’s values of Excellence,Leadership,Accountability,Caring,Inclusion and Fun.

Benefits

On top of pay - also included is our wider benefits such as:

Staff discount ranging from 25% to 50% on F&B at all Signature Group Venues
Employee Assistant Programme
Extra annual leave days gathered through service

Plus so much more!

We look after our team and provide access to our 24/7 Employee Assistance Program. Signature Group believes in promoting a healthy work / life balance.

Applying for Signature

If this sounds like something you want to be a part of,apply today by sending in your CV.

Group have 21 venues in Scotland,including Cold Town House,Paramount,Badger & Co,The Spiritualist,McLarens on the Corner,Copper Blossom,The Smokin’ Fox and more.

Signature Group operates with a privacy policy. Your information will never be shared with any third parties and will only be used for the purpose it is intended.

Quick apply

Refine Your Search

guest experience manager jobs in edinburgh, sct

People & Guest Experience Trainer

Operations Manager

Conference & Meetings Operations Manager

Hotel Manager

Hospitality Manager

Assistant Sales & Events Manager

Hospitality Manager

Assistant Group Conference & Events Manager

Guest Experience Agent

Venue Manager

Administrative Assistant

Golf Club Manager

Venue Manager - Nobles by Bellfield

Assistant General Manager

Store Manager - Edinburgh

Housekeeper & Property Manager

General Manager- Manahatta

General Manager

House Manager

Assistant Front Office Manager

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