Support line coordinator Work, Jobs in Edinburgh, Sct (with Salaries)

Support Line Coordinator
Children First —Edinburgh
- £30,602 - £35,778 a year
- Hybrid work
- Supervising experience
- Annual leave
12h
Recruitment, Induction, & Training Coordinator
The Scotch Whisky Experience —Edinburgh
- £28,000 - £30,000 a year
- Full-time
- Human resources
- Organisational skills
- Contracts
- Employee discount
Quick apply
15h
Lettings Co-ordinator (Full Time)
Milards —Edinburgh
- £24,750 - £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
10d
Operations & Business Data Coordinator
AliveDx —Penicuik
- Full-time
- Microsoft Excel
- Administrative experience
- Communication skills
- Annual leave
Weekends On-Call Coordinator
Quality Care (SC) Ltd —Edinburgh
- £20,000 a year
- Weekend availability
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
- Work from home
- Sick pay
Quick apply
Human Resources Coordinator - Part Time 24 hrs per week
Marriott International, Inc —Edinburgh
- 8 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
- Employee discount
Facilities Co-ordinator - Bangholm Outdoor Centre
City of Edinburgh Council —Edinburgh
- £34,452 - £40,501 a year
- Part-time
- Presentation skills
- IT
- Work from home
11d
Events Coordinator
Dalmahoy Hotel & Country Club —Edinburgh
- £27,316 a year
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Employee discount
- Referral programme
Quick apply
Workspace Support - Livingston - Sky Spaces
Emcor —Livingston
- Full-time
- Microsoft Powerpoint
- Organisational skills
- Employee assistance programme
- Referral programme
Quick apply
National Project Manager Scotland – digitisation of plant science collections
Royal Botanic Garden Edinburgh —Edinburgh
- £39,363 - £49,204 a year
- Part-time
- Project management
- Organisational skills
- Communication skills
12d
Research Futures Community Coordinator
Heriot Watt University —Edinburgh
- £37,694 - £47,389 a year
- Full-time
- Social media management
- University
- Communication skills
- Annual leave
- Flexible schedule
Quality, Compliance, and Improvement Coordinator
Care Support Scotland —Edinburgh
- £33,990.22 - £33,990.23 a year
- Full-time
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
14d
Reservations Co-ordinator
The Bruntsfield Hotel —Edinburgh
- £12.71 an hour
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Team Member (Delivery)
NEXT —Edinburgh
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
6d
Early Careers Senior Specialist - Selection (9-12-month FTC)
RSM UK —Edinburgh
- Full-time
- Hybrid work
- Travel
7d
Activities Coordinator
Pitlair Ltd —Cupar
- £15 an hour
- Weekend availability
- Nursing home
- Hotel
- Organisational skills
- Free parking
Quick apply
14d
Casual Matchday Duty Manager
Elior UK —Edinburgh
- £16 an hour
- Part-time
- Hospitality
- Bar
- Management
Quick apply
Service Coordinator
Evolution Security —Edinburgh
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Relief Security Officer
Anchor Group Services —Edinburgh
- £13.45 an hour
- Employee assistance programme
7d
Casual Matchday Supervisor
Elior UK —Edinburgh
- £14.50 an hour
- Part-time
- Hospitality
- Bar
- Management
Quick apply

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Support Line Coordinator

Children First -
Edinburgh

Apply Now

Job details

Permanent
£30,602 - £35,778 a year
12 hours ago

Benefits

Annual leave
Company pension

Qualifications

Social work
Supervising experience

Full job description

Job Title: Support Line Coordinator

Reference number: CF26-37

Location: Edinburgh

Salary: Band C, £30,602– £35,778 per annum

Post Type: Permanent, Full-time (35 hours per week)

Closing Date: 14th August 2026

Interview Date: Week Commencing 24th August 2026

Do you want to help create a safer, brighter future for children across Scotland?

Children First, Scotland’s national children’s charity, is looking for a Support Line Coordinator to join our national service. By joining us, you will help protect children, support families and make sure no one has to face difficult moments alone.

About the role

Based in Edinburgh with some flexible hybrid working this role sits at the heart of our national support line. You will provide compassionate, skilled support to families, carers and professionals who may be facing some of the most challenging times in their lives.

You will respond to busy and varied contacts through phone, webchat and email, offering timely advice, emotional support and practical guidance. Every interaction is an opportunity to keep a child safe, strengthen a family and make sure children’s voices are heard.

You will record your work clearly and meaningfully so that it reflects families’ experiences and helps us learn, improve and grow our services.

This is a fast-paced role, but at its core it is about connection, empathy and good judgement.

What you will do

Provide high quality support to families, carers and professionals across Scotland
Listen carefully to understand what matters most to children and families
Offer clear advice that helps keep children safe and supports recovery
Respond to a high volume of contacts with care and professionalism
Maintain accurate, child-centred records that inform service development
Work as part of a team to improve how we support families across Scotland

Why this role matters

Families are facing increasing pressure, including poverty, online harm and emotional distress. Our support line is often the first-place people turn.

Your work will help ensure that:

children are safer
families feel listened to and supported
people get the right help at the right time

What we are looking for

A relevant professional qualification at SCQF level 9 such as social work, health, education or community education
Experience supporting children, young people or families facing challenges
Experience of supervising or supporting others, including staff or volunteers
Strong listening skills and the ability to respond with empathy and clarity
The ability to manage risk and make sound decisions under pressure
Confidence working in a fast-paced environment

What you can expect from us

A supportive, inclusive team where your wellbeing matters
A strong focus on learning, reflection and development
40 days annual leave (pro rata)
Contributory pension scheme
Generous family leave
Flexible working options

Our values

You will be part of a team that lives its values every day:

With love, we put children first with compassion and kindness

With purpose, we work together to transform children’s lives

With strength, we do whatever it takes to protect Scotland’s children

How to apply

We believe all children should have hopes, dreams and opportunities. But for many they don’t exist. This has to stop. We must put children first.

We welcome and encourage applications from potential colleagues from all backgrounds, ethnicity, gender, sexual orientation, religion, belief, disability who share our values.

Do you have what it takes to join our team and help us protect children and keep them safe? We would love to hear from you.

Closing date: Friday 14th August 2026

Interview date: Week commencing 24th August 2026

If you would like to discuss any aspect of the role before applying, please contact:

[email protected]

Children First has a long tradition of valuing and involving sessional and volunteer workers. To find out more about volunteering with us, please visit our website.

The selection process will include seeking PVG Scheme

Children First is the working name of the Royal Scottish Society for Prevention of Cruelty to Children. Registered Charity No: SC 016092

Apply Now

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