Digital analyst Work, Jobs in Effingham, Sry (with Salaries)

Real Time Analyst
AXA —Redhill
- Up to £30,000 a year
- Overtime
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee discount
Business Analyst
Roke —Woking
- Full-time
- Agile
Online Data Analyst - United Kingdom
TELUS Digital —London
- English
- Machine learning
- IT
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
14d
Research Analyst
Infopro Digital Services Limited —London
- Full-time
- Hybrid work
- Analysis skills
- Bachelor's degree
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Junior Data Analyst
Qualient Solutions —London
- Data analysis skills
User Researcher
Zaizi —Hammersmith
- £55,000 - £65,000 a year
- Hybrid work
- AWS
- Mentoring
- Agile
- Annual leave
- Work from home
Quick apply
7d
Business Research & Digital Transformation Analyst
Aasiyana G-Tech LTD —London
- £41,800 - £42,000 a year
- Full-time
- Microsoft Excel
- Data analysis skills
- English
- Free parking
Quick apply
Database Administration and Data Management Analyst
Richmond and Wandsworth Councils —London
- £46,206 - £62,451 a year
- Full-time
- SQL
- Continuous improvement
- Communication skills
- Annual leave
Quick apply
7d
IT Finance & Projects Analyst
Toyota Financial Services, KINTO and KINTO JOIN —Epsom
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Free parking
- Annual leave
Quick apply
Systems Analyst
The Royal Household —London
- From £41,000 a year
- Full-time
- Azure
- SQL
- IT
- Annual leave
- Employee discount
13d
Application Support Analyst
The Pensions Ombudsman —London
- £37,500 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
8d
Commercial and Digital Insights Analyst
Formula E —London
- £31,000 - £33,000 a year
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
- Store discount
- Annual leave
19h
Data Analyst
Fortray Global Services Ltd —London
- £36,000 - £38,000 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Azure
PMO Analyst
Merton Council —Merton
- £43,680 - £48,003 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
Business Analyst (1 Year Fixed Term)
Students' Union UCL —London
- £43,981 - £52,586 a year
- Temporary
- Hybrid work
- Administrative experience
- Analysis skills
- University
- Work from home
Senior Digital Communications Manager
Elexon —London
- £65,000 a year
- Hybrid work
- Continuous improvement
- Organisational skills
8d
Analyst, People Technology & Data
Conde Nast —London
- Full-time
- Hybrid work
- Microsoft Excel
- Master's degree
- SQL
- Annual leave
- Employee assistance programme
Business Analyst
AXA —Redhill
- Employee discount
5d
QA Automation Tester
Scrumconnect Consulting —Croydon
- £65,000 a year
- Oracle
- DevOps
- SQL

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Real Time Analyst

AXA -
Redhill

Apply Now

Job details

Permanent
Up to £30,000 a year

Benefits

Cycle to work scheme
Financial planning services
Annual leave
Company pension
Employee discount

Qualifications

Microsoft Office
IT
Communication skills
Time management

Full job description

Job Description:

We are looking for a Real Time Analyst M/F to join our AXA Partners Operations Department (3 days per week at Redhill's office).

The role of Real-Time Analyst helps to deliver outstanding customer experiences, by taking proactive, data-driven actions.

This dynamic role involves overseeing agent performance across the department in a fast-paced environment. You will utilise real-time performance dashboards to monitor activities, ensure adherence to schedules, and maintain service levels. The position requires the ability to swiftly react to changing demands by balancing agents, skills, and workloads to ensure consistent availability and operational efficiency. You will work closely with Operational Managers to coordinate efforts and escalate any potential challenges promptly to support seamless service delivery.

What you'll be doing:

Responsible for real time analysis and actions across our Home, Motor and Travel business lines. Analysing and assessing gaps in hours required to give adequate cover to answer calls and achieve service levels.
Providing and analysing short-term trends and service level impact from deviations to plan on hours
Proactively challenging agent working activities to better meet department targets.
Recommending changes to management, to achieve service levels on the hours being fielded (eg in-shift hour changes, overtime requirements etc)
Working closely with Workforce Planning manager and planning team to support in the adjustment of short-term forecasts and staffing plans as volumes change.
Clearly document the processes and procedures for the smooth operation of this role to aid other team members when covering for annual leave, sickness etc
Working closely with the Operational management to quickly and accurately identify deviation from the expected plan, and to propose solutions for consideration

What you'll bring:

Minimum of 2 years in a similar role
Ability to analyze, present, and manage information accurately
Experience in managing service levels and targets in a contact center
Customer-focused with strong verbal and written communication skills
Excellent organizational, prioritization, and time management abilities
Proficient with IT tools, including call, workforce management software, and Microsoft Office
Knowledge of WFM systems and telephony is a plus
Proactive, autonomous, and capable of challenging and improving processes
Adaptable to a fast-paced, demanding environment
Positive attitude with attention to detail and a drive for excellence

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive Salary
25 days rising to a maximum of 27 days (based on a 5 day week)
Retail Discounts
Company Shareplan /Scheme & Loan
Cycle2Work Scheme
Discounted Home Insurance
Employee Assistance Scheme
Dr@Hand
Discounted Gym Membership
Free Financial Education/Pension Seminars

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

Salary: UP TO £30K

Apply Now

Refine Your Search

digital analyst jobs in effingham, sry

Real Time Analyst

Business Analyst

Online Data Analyst - United Kingdom

Application Support Analyst

Research Analyst

Junior Data Analyst

User Researcher

Business Research & Digital Transformation Analyst

Database Administration and Data Management Analyst

IT Finance & Projects Analyst

Systems Analyst

Application Support Analyst

Commercial and Digital Insights Analyst

Data Analyst

PMO Analyst

Business Analyst (1 Year Fixed Term)

Senior Digital Communications Manager

Analyst, People Technology & Data

Business Analyst

QA Automation Tester

I want to receive the latest job alerts for digital analyst in effingham, sry

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