Guest Service Assistant
Garner Eight Acres Elgin —Elgin
- Hospitality
- Hotel
- Guest services
- Employee assistance programme
Quick apply
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Guest Service Assistant

Garner Eight Acres Elgin -
Elgin

Quick apply

Job details

Benefits

Cycle to work scheme
Discounted or free food
Company pension
Tech scheme
Discounted gym membership
Employee assistance programme

Qualifications

Hospitality
Guest services

Full job description

Guest Service Assistant

Eight Acres

Contract: Permanent
Salary:

This is a great opportunity for a Guest Service Assistant to join our team at the newly refurbished Garner Eight Acres Elgin hotel, set to reopen in Summer 2026.

Garner, is a fresh and vibrant hotel brand by IHG Hotels & Resorts, built for travellers who seek value without compromise. With warm service, stylish comfort, and the confidence of a global brand, Garner Hotels are changing the way guests experience midscale hospitality.

We are looking for a friendly and attentive Guest Service Assistant to support our front-of-house team in delivering exceptional service and ensuring a memorable stay for every guest.

Key Responsibilities:

Provide a friendly, professional and efficient service to all guests
Handle guest check-ins, check-outs, and payments accurately and in line with company standards.
Respond promptly and effectively to guest enquiries, feedback, or complaints, escalating issues when necessary.
Operate the front desk and reservation systems efficiently, ensuring all guest details are entered accurately.
Manage room allocations, billing, and late arrivals according to hotel policy.
Support revenue and occupancy targets by maximising upselling and cross-selling opportunities.
Set up, serve, and clear breakfast, lunch and a light evening service
Prepare and serve basic food items to company and food hygiene standards
Prepare and serve beverages (including bar service where applicable)
Maintain cleanliness and presentation of dining and bar areas.

Our Values

Transparency: We share information openly so everyone can make informed decisions
Ownership: We take responsibility for outcomes, not just tasks
Driven: We focus on results and constantly push for improvement
Investment in our people: We grow talent, support learning and unlock potential

Our Benefits

Pension Scheme
Discounted Hotel Stays across our 7H Portfolio
Discounted Food and Beverage across our 7H Portfolio
Incremental Holiday Entitlement
Development Opportunities
Home tech scheme
Save as you Learn scheme
Cycle to work scheme
Employee Assistance Programme
One celebratory day per year off
Retail & Gym Discounts