Service delivery manager Work, Jobs in Ellesmere, Shr (with Salaries)

Service Delivery Manager
Specialist Network Operations —Oswestry
- £30,000 - £35,000 a year
- Full-time
- Analysis skills
- Presentation skills
- Computer networking
Quick apply
11d
Local Service Manager
Sanctuary Supported Living —Shrewsbury
- £38,493 - £40,521 a year
- Full-time
- Management
- Organisational skills
- Leadership
- Annual leave
Quick apply
Operational Support Grade - HMP Berwyn (Prison Support Role)
Ministry of Justice —Wrexham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
Project Officer
Hope House Children's Hospice —Oswestry
- £32,123 - £36,360 a year
- Part-time
- Project management
- Hospice
- Communication skills
- Annual leave
Quick apply
11d
Service Manager - Young People
Castell Ventures —Wrexham
- £33,250 a year
- Full-time
- Management
- Organisational skills
- In-person
Quick apply
6d
Facilities Manager
National Trust —Shrewsbury
- £34,437 a year
- Weekend availability
- Leadership
- Free parking
- Employee assistance programme
8d
Registered Care Manager – New Domiciliary Care Branch
Helping Hands —Wrexham
- Up to £45,800 a year
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Service Manager
Gray Healthcare Ltd —Wrexham
- £37,000 - £40,000 a year
- Full-time
- Microsoft Office
- Travel
- Contracts
- Free parking
Quick apply
Senior Project Manager
Babcock International —Telford
- From £63,440.04 a year
- Full-time
- Engineering
- Project management
- Bachelor's degree
- Annual leave
11d
Service Delivery Manager
Blue Wireless —Chester
- Hybrid work
- Sales
Quick apply
11d
Account Manager
Shoothill Ltd —Shrewsbury
- £28,000 - £40,000 a year
- Full-time
- Sales
- IT
- In-person
- Free parking
Quick apply
4d
Postal Delivery Driver
Royal Mail Group —Oswestry
- £13.68 an hour
- Overtime
13d
Customer Delivery Driver - Wrexham Extra
Tesco UK —Wrexham
- £14.18 - £15.45 an hour
- Full-time
- School
11d
Client Development Manager
Sykes Holiday Cottages —Chester
- Up to £50,000 a year
- Full-time
- Sales
- Business development
- Travel
Quick apply
Group Profile: POS : Physical Education Instructor (PEI) HMP Berwyn
Ministry of Justice —Wrexham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
11d
Street Cleansing Sweeper Driver
Kier Group —Oswestry
- £27,976 a year
- Part-time
- Driving
- Flexible schedule
Operations & Scheduling Manager
Ascent Flight Training —Shawbury
- Full-time
- Management
- Military
- Leadership
Group Worker / Interventions Facilitator
Ministry of Justice —Wrexham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Annual leave
13d
Facilities Co-ordinator
Forge Holiday Group Ltd —Chester
- £24,000 - £26,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Maintenance
Quick apply
5d
Plant Manager Chirk
Mondelēz International —Chirk
- Full-time
- Project management
- Continuous improvement
- Leadership

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Service Delivery Manager

Specialist Network Operations
Oswestry

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
11 days ago

Qualifications

Jira
ITIL Certification
Operations management
Performance management
Analysis skills
Presentation skills
ITIL
Computer networking
Telecommunication
ServiceNow
Leadership
Communication skills

Full job description

Reports to: Head of Service Management

As a Service Delivery Manager (SDM), you will be responsible for the day-to-day delivery and operational performance of services provided to assigned customers or service areas. You will act as the primary operational point of contact, ensuring services are delivered in line with contractual commitments, Service Level Agreements (SLAs), and customer expectations.

The Service Delivery Manager will work closely with Operations, Service Management, Engineering, Project Delivery, and Customer stakeholders to ensure service quality, customer satisfaction, continual improvement, and effective management of operational risks and escalations. This role requires strong stakeholder management skills, operational leadership, and a proactive approach to service excellence.

Key ResponsibilitiesService Delivery Management

Own the operational delivery of services for assigned customers or service portfolios.
Ensure services are delivered in accordance with contractual obligations, SLAs, OLAs, and agreed KPIs.
Monitor service performance and proactively identify service risks, issues, and opportunities for improvement.
Coordinate internal teams to ensure consistent and effective service delivery.
Maintain overall accountability for customer service health and operational stability.

Customer Relationship Management

Act as the primary operational contact for assigned customers.
Build and maintain strong working relationships with customer stakeholders.
Manage customer expectations and ensure effective communication of service performance and ongoing activities.
Drive customer satisfaction through professional engagement and proactive service management.
Represent the customer perspective within operational and service review forums.

Service Reviews & Reporting

Lead regular service review meetings with customers and internal stakeholders.
Produce and present service reports demonstrating SLA performance, KPI achievement, trends, risks, and improvement activities.
Provide performance insights and recommendations to support continual service improvement.
Ensure service reporting remains accurate, timely, and aligned to contractual requirements.

Incident, Problem & Escalation Management

Coordinate operational response to significant service-impacting incidents.
Manage customer communications during major incidents and high-priority service disruptions.
Track incident resolution activities and ensure agreed actions are completed.
Participate in root cause reviews and drive follow-up actions arising from Problem Management activities.
Manage escalations through to satisfactory resolution, ensuring appropriate stakeholder engagement throughout.

Continual Service Improvement

Identify opportunities to improve service quality, efficiency, customer experience, and operational effectiveness.
Maintain a service improvement register and track progress against agreed improvement plans.
Work collaboratively with operational and engineering teams to implement service enhancements.
Support initiatives designed to improve SLA achievement and customer outcomes.

Governance & Risk Management

Ensure service delivery activities comply with defined service management processes and governance standards.
Maintain visibility of operational risks and coordinate mitigation activities.
Support audit, compliance, and reporting activities as required.
Ensure service documentation remains accurate, current, and fit for purpose.

Commercial & Contractual Awareness

Maintain an understanding of customer contractual obligations and service commitments.
Support management of contract deliverables and identify potential service-related risks or opportunities.
Assist with service change requests, contract reviews, and onboarding of new service requirements.
Support achievement of customer retention and growth objectives through excellent service delivery.

Qualifications & Experience

Minimum 3 years' experience in Service Delivery, Service Management, Operations Management, or a related role.
Demonstrable experience managing customer-facing service relationships.
Experience working within ITIL-based service management environments.
Strong understanding of SLA, KPI, and service performance management.
Experience managing operational escalations and major incidents.
Excellent communication and stakeholder management skills.
Strong analytical, organisational, and problem-solving abilities.

Desirable Skills

ITIL Foundation certification.
Experience within Managed Services, Telecommunications, Network Operations, or Technology Services.
Experience with service management tools such as Jira, ServiceNow, Halo, or similar platforms.
Experience leading service reviews and presenting performance information to customers.
Understanding of Continual Service Improvement methodologies.

Why Join Us?

Play a key role in delivering exceptional customer outcomes.
Work closely with operational, engineering, and leadership teams.
Influence service quality, customer satisfaction, and operational excellence.
Be part of a culture focused on continual improvement and customer success.

Job Type: Full-time, Permanent
Work Location: Office Based

Pay: £30,000.00-£35,000.00 per year

Work Location: In person

Quick apply

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