Guest experience manager Work, Jobs in Ellesmere Port, Chs (with Salaries)

General Manager
Spinners Chester —Chester
- Up to £54,000 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Health & wellbeing programme
- Employee assistance programme
Quick apply
5d
Client Development Manager
Sykes Holiday Cottages —Chester
- Up to £50,000 a year
- Full-time
- Sales
- Business development
- Travel
Quick apply
Assistant Club Manager - New Club Opening
Slazenger Padel Clubs —Ellesmere Port
- Weekend availability
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
Conference & Events Operations Manager
Bryn Williams at Theatr Clwyd —Mold
- Up to £33,000 a year
- Full-time
- Hospitality
- Organisational skills
- In-person
- Employee discount
Quick apply
12d
Spa Duty Manager
Carden Park Hotel —Chester
- Up to £29,000 a year
- Weekend availability
- Hotel
- Supervising experience
- Guest services
- Free parking
- Employee assistance programme
Quick apply
General Manager
Flight Club - Liverpool —Liverpool
- £48,000 - £52,000 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
12d
Teamlead Customer Success Management
Booking Experts —Chester
- Hybrid work
- Hospitality
- Analysis skills
- Leadership
- Annual leave
Duty Manager
Lockwood and Company —Chester
- £32,250 a year
- Full-time
- Hospitality
- Supervising experience
- Human resources
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Support Management Trainer
Hickory's Smokehouse —Chester
- Up to £36,000 a year
- Weekend availability
- Restaurant
- School
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Resident Liaison
LIVINGWAY —Liverpool
- £27,000 - £32,000 a year
- Full-time
- Sales
- Customer service
- Microsoft Office
- Health & wellbeing programme
Quick apply
Junior Customer Success Manager
Booking Experts —Chester
- Hybrid work
- Hospitality
- Customer service
- Analysis skills
- Annual leave
Assistant Manager
The Rank Group —Wrexham
- From £32,500 a year
- Leadership
- Communication skills
- Employee discount
- Sick pay
Quick apply
Venue Manager
ArenaX VR LTD —Upton
- £24,420 - £30,000 a year
- Part-time
- Hospitality
- Management
- Organisational skills
- Free parking
Quick apply
Foodhall Department Manager
Bents Garden & Home —Glazebury
- £32,000 a year
- Full-time
- Hospitality
- Management
- Organisational skills
- Free parking
- Annual leave
Sales Associate
Kate Spade —Cheshire Oaks
- Part-time
- English
- Employee discount
Operations Manager
Popeyes UK —Liverpool
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
2d
Meetings and Events Operations Manager
FAIRMONT —Knutsford
- Full-time
- Hospitality
- English
- Hotel
Quick apply
Food & Beverage Assistant Manager
Chester Zoo —Chester
- £30,750 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Computer literacy
- Annual leave
- Employee assistance programme
Central Groups and Events Executive (Maternity Cover)
Chester Central Reservations and Sales Team —Chester
- £28,840 a year
- Weekend availability
- Sales
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
9d
Bar Manager
The Ring O' Bells - Stange & Co. —West Kirby
- Up to £40,500 a year
- Full-time
- Hospitality
- Bar
- Customer service
- Free parking
- Employee assistance programme
Quick apply
5d

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guest experience manager jobs near ellesmere port, chs

General Manager

Spinners Chester
Chester

Quick apply

Job details

Full-time
Up to £54,000 a year
5 days ago

Benefits

Health & wellbeing programme
Discounted or free food
Company pension
Company events
Employee assistance programme
Employee discount

Qualifications

Hospitality
Customer service
Profit & loss
First Aid Certification
Personal Licence
Food Hygiene Certificate
Level 3 Food Hygiene Certificate
Leadership
Hospitality management

Full job description

ABOUT SPINNERS

Spinners is one of the UK's fastest-growing competitive socialising brands - where luxury meets play. We opened our first venue in Reading in 2021, followed by Plymouth in 2023, Solihull in 2024 and Chester in 2026, and with £4m of investment from Gresham House Ventures behind us, we're rolling out nationwide.

Every Spinners venue brings together interactive darts, boutique duckpin bowling, shuffleboard, interactive boules, interactive golf and Clayshot® - our own proprietary clay shooting simulator you won't find anywhere else - alongside a vibrant bar and kitchen serving artisan pizzas, premium cocktails and quality drinks in a stylish, immersive setting.

Spinners Chester sits in the heart of the city, one of the region's premier leisure and retail destinations, and is set to become one of our standout venues as we continue our nationwide rollout. We're not running a games hall - we're running a destination: elevated social gaming, high-energy atmosphere, and a warm, welcoming vibe that keeps guests coming back.

THE ROLE

We're looking for a passionate, people-first General Manager to lead Spinners Solihull. You'll own the venue end to end - the team, the culture, the guest experience, and the P&L - and set the standard for what a flagship Spinners venue looks like.

This is a hands-on leadership role for someone who can balance operational excellence with energy, personality and fun. If you thrive in high-volume, wet-led venues, love entertainment-driven hospitality, and want to grow with a genuinely ambitious brand, this role has your name on it.

And because we're scaling nationally, this isn't a ceiling - our best General Managers will shape the future of Spinners as the group grows.

RESPONSIBILITIES

Guest Experience & Service Excellence

Deliver standout guest experiences from pre-booking through to the last round.
Set the tone for service, atmosphere and energy on every shift.
Actively manage guest feedback, turning challenges into memorable moments.

Team Leadership & Culture

Recruit, train and develop a high-performing team across games, bar and kitchen.
Lead with a visible, hands-on presence on the floor.
Build a positive, inclusive, high-energy culture where people love to work.

Operational Management

Oversee day-to-day operations across all gaming zones, bar and kitchen.
Ensure all activities - darts, bowling, interactive golf, interactive boules, shuffleboard and Clayshot® - are safe, operational and guest-ready at all times.
Maintain exceptional venue standards, cleanliness and presentation.

Financial & Commercial Performance

Own the venue P&L, budgets and cost controls.
Drive revenue through events, corporate and group bookings, promotions and upselling.
Monitor KPIs and continuously feed back on how to refine operations and maximise performance.

Health, Safety & Compliance

Uphold the highest standards of health & safety, licensing and food hygiene.
Carry out risk assessments and ensure all team members are fully trained and compliant.

ABOUT YOU

Proven experience as a General Manager in a high-volume hospitality or entertainment-led venue.
A natural leader who genuinely cares about guests and team development.
Passionate about delivering outstanding service and slick operations.
Commercially minded, with a strong track record of driving sales and profitability.
A confident, hands-on manager who thrives on the floor, not behind a desk.
Comfortable in a late-night, high-energy food, drink and entertainment environment.
Detail-driven - nothing gets past you.

WHY JOIN SPINNERS?

Competitive package of up to £54,000 OTE (£42,000 base salary + performance-related bonus of up to £12,000 per annum).
Real career growth - we're a four-venue group backed by £4m of institutional investment and rolling out nationally. Today's great GMs are tomorrow's multi-site leaders.
A proprietary product - Clayshot® is ours alone, and you'll be running one of the only venues in the country where guests can play it.
Generous team discounts on food, drinks and games.
Employee Assistance Programme for wellbeing support.
A truly unique venue that's just as fun to run as it is to visit.

Pay: Up to £54,000.00 per year

Benefits:

Company events
Company pension
Discounted or free food
Employee discount
Health & wellbeing programme

Ability to commute/relocate:

Chester CH1 3JJ: reliably commute or plan to relocate before starting work (required)

Experience:

Hospitality management: 3 years (required)
Customer service: 3 years (required)

Licence/Certification:

Personal Licence (required)
First Aid Certification (preferred)
Level 3 Food Hygiene Certificate (preferred)

Work authorisation:

United Kingdom (required)

Location:

Chester CH1 3JJ (preferred)

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in ellesmere port, chs

General Manager

Client Development Manager

Assistant Club Manager - New Club Opening

Conference & Events Operations Manager

Spa Duty Manager

General Manager

Teamlead Customer Success Management

Duty Manager

Support Management Trainer

Resident Liaison

Junior Customer Success Manager

Assistant Manager

Venue Manager

Foodhall Department Manager

Sales Associate

Operations Manager

Meetings and Events Operations Manager

Food & Beverage Assistant Manager

Central Groups and Events Executive (Maternity Cover)

Bar Manager

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