Technical support specialist Work, Jobs in Elstree, Hrt (with Salaries)

Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
Support Specialist in the UK
TicketCo —London
- Remote
- AI
- Communication skills
Paraplanner / Trainee Mortgage Adviser
Loans Warehouse —Watford
- £23,500 - £25,000 a year
- Overtime
- CRM software
- Customer service
- Organisational skills
- Free parking
- Life insurance
Quick apply
4d
Business Analysts — All Levels - UK Wide
Concept AI Ltd —London
- £35,000 - £120,000 a year
- Full-time
- Hybrid work
- Engineering
- Analysis skills
- Bachelor's degree
- Flexitime
- Work from home
Quick apply
Project Aconex Administrator
Avondale Construction Ltd —London
- £17.50 an hour
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
8d
IT Support Specialist
Silver Birch Care Holdings —London
- £33,000 - £36,000 a year
- Travel
- Communication skills
- Employee assistance programme
- Referral programme
5d
Talent Acquisition Advisor
Smart Communications —Elstree
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Analysis skills
Document Controller
JSM Group —Potters Bar
- Hybrid work
- Microsoft Word
- Bachelor's degree
- Organisational skills
Quick apply
8d
QA & User Acceptance Testing Consultant- London
FDM Group —London
- Communication skills
- Banking
- Time management
- Annual leave
Product Support Specialist (Part-Time)
Bedrock Learning —London
- £15,000 - £18,750 a year
- Part-time
- Remote
- Bachelor's degree
- Communication skills
- School
Quick apply
Customer Support Specialist
Direct Save Telecom —Watford
- £26,500 - £32,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- In-person
- Annual leave
Quick apply
4d
IT Service Desk Analyst
Hampshire Trust Bank —London
- Full-time
- Writing skills
- Travel
- Computer skills
- Annual leave
Quick apply
Facilities Management Administrator
The Well Group Limited —Northwood
- £30,000 - £35,000 a year
- Full-time
- English
- Accounting
- SharePoint
- Free parking
Quick apply
4d
CAD Technician / Estimator – Full Time
T Nevill & Co Ltd —Stevenage
- £38,000 - £44,000 a year
- Full-time
- Organisational skills
- Computer skills
- In-person
- Free parking
Quick apply
11d
Administrator
JSM Group —Potters Bar
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
Client Placement Specialist
UK Therapy Guide —London
- £14 an hour
- Part-time
- Remote
- Google Suite
- Computer skills
- Communication skills
- Work from home
Quick apply
10d
Summer Intelligence Internships with MI5
Security Service (MI5) —London
- £4,849 a month
- Seasonal
- Internship
5d
Technical Service Specialist.
Medtronic —Watford
- £37,600 - £56,400 a year
- Full-time
- Travel
End User Support Analyst
Element Materials Technology —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Organisational skills
Technical Support Assistant
JSM Group —Potters Bar
- Microsoft Word
- Engineering
- Organisational skills
Quick apply

I want to receive the latest job alerts for technical support specialist in elstree, hrt

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Technical Engineer - 2nd Line

Redsquid Communications -
Borehamwood

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
Azure
Microsoft Exchange
Microsoft Office Suite
Microsoft Office
SharePoint
Customer support
Customer interaction
Fault diagnosis and repair
Communication skills
Microsoft Azure
Active Directory
Remote diagnostics
Intune
Help desk

Full job description

At Redsquid, we believe that the people who are brave enough to challenge the status quo and think they can change the world, are the ones that do… if you’re one of those people, keep reading!

We’re all about making a difference to our customers with the use of technology. We’re an innovative provider of IoT, voice & data, cyber, IT, cloud and technology services – our mission is to make our customers more productive, efficient and leaner, with scalable solutions that position them for success.

We work with passion, innovation and integrity, as a team. These are the cornerstones of our approach and our culture – we’re purpose led, and we recruit exceptional people who share our values.

The role will cover responsibility for a variety of IT issues for users, some of which will be straightforward, with some requiring investigation and problem solving.

On a day-to day basis, you'll be:

Diagnosing and resolving a wide range of IT issues for customers remotely.
Building, installing, configuring & troubleshooting hardware and software solutions.
Acting as the escalation point for our 1st line engineers.
Keeping all backend systems up to date.
Ensuring that customer information and documentation on our systems is accurate.
Providing proactive advice on best practice and approaches for our customers.
Supporting on project delivery work as needed.
Consistently developing your skills and knowledge.
Sharing specialist skills and ways of working across the team.
Achieving response and fix times within our SLAs.
Occasionally visiting customer sites on an ad-hoc basis as required, for installs or onsite work.

What you'll be aiming for:

Consistently positive customer feedback.
First time fix for issues whenever possible.
Response times always within SLAs.
Fix times within SLAs consistently.
Strong customer relationships.

Experience & skills:

At least 2 years in a full 2nd Line technical support engineer position, with 5 years+ experience in a technical support role overall.
In-depth understanding of how to deliver outsourced IT support services to remote users in a variety of businesses.
Experience with M365 platform – essential.
Strong working knowledge of Microsoft Office products – essential.

Other skills, knowledge & experience:

Office 365 – Exchange, SharePoint, Intune – Setup and Deployment
Azure – VM Setup, AVD Settings
Server Management
Active Directory
Hyper-V Replication
ADConnect Services

Who you are:

You are an experienced engineer who is customer-focused, motivated, trustworthy, with strong communication skills (both verbal and written).

You are able to work accurately and quickly, as the pace is fast here, with a high level of technical expertise. You will always respond proactively to customers, always look for solutions to problems, and have the ability to manage multiple tasks at once.

Quick apply

Refine Your Search

technical support specialist jobs in elstree, hrt

Technical Engineer - 2nd Line

Support Specialist in the UK

Paraplanner / Trainee Mortgage Adviser

Business Analysts — All Levels - UK Wide

Project Aconex Administrator

IT Support Specialist

Talent Acquisition Advisor

Document Controller

QA & User Acceptance Testing Consultant- London

Product Support Specialist (Part-Time)

Customer Support Specialist

IT Service Desk Analyst

Facilities Management Administrator

CAD Technician / Estimator – Full Time

Administrator

Client Placement Specialist

Summer Intelligence Internships with MI5

Technical Service Specialist.

End User Support Analyst

Technical Support Assistant

I want to receive the latest job alerts for technical support specialist in elstree, hrt

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected