Line it support Work, Jobs in Elswick, Lan (with Salaries)

Senior Helpdesk Analyst
Smart Information Technologies Ltd —Preston
- From £28,000 a year
- Full-time
- Customer service
- ERP systems
- Mentoring
- Free parking
- Employee discount
Quick apply
8d
2nd Line IT Engineer
MCS Group —Ormskirk
- £28,500 a year
- Full-time
- Computer networking
- In-person
- Communication skills
- Free parking
- Gym membership
Quick apply
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Windows
- Microsoft Office
3d
Accountant
Brown & Co Accountants —Thornton Cleveleys
- £44,000 - £52,000 a year
- Full-time
- Accounting
- In-person
- Leadership
- Referral programme
- Sick pay
Quick apply
11d
IT Systems Engineer (Infrastructure & Security)
KeTech Systems Ltd —Preston
- Full-time
- Azure
- Windows
- IT
- Free parking
- Annual leave
Quick apply
Collections Agent - no evenings/weekends!
Capita —Preston
- £25,155 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Postal Delivery Driver
Royal Mail Group —Preston
- £13.68 an hour
- Overtime
6d
Head of HSEQ
NSG Environmental —Chorley
- £90,000 - £100,000 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
- Life insurance
Quick apply
8d
Fire Risk Assessment Validator
Walker Fire and Security —Preston
- £20,000 - £25,000 a year
- Part-time
- Hybrid work
- English
- Mentoring
- Organisational skills
- Referral programme
Quick apply
5d
Legal Apprenticeship - Lytham
Harrison Drury —Lytham
- Master's degree
- Organisational skills
- IT
Quick apply
Inventory Control Manager
IVG - I Vape Great Premium E-Liquids —Preston
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Warehouse experience
- In-person
- Free parking
- Employee discount
Quick apply
11d
Care Assistant Nights
Sanctuary Care —Fleetwood
- £13.27 an hour
- 12 hour shift
- No experience needed
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Careers and Employability Adviser (0.6 FTE)
University of Cumbria —Lancaster
- £31,236 - £37,694 a year
- Part-time
- Hybrid work
- Data analysis skills
- Administrative experience
- University
7d
Warehouse Operative/ Picker- Packer
MI Flues ltd —Blackpool
- From £13 an hour
- Full-time
- Forklift
- Warehouse experience
- In-person
- Free parking
Quick apply
7d
Phlebotomist
Lancashire Teaching Hospitals NHS Foundation Trust —Preston
- £25,760 - £27,476 a year
- Part-time
- Hospital
- Patient care
- Organisational skills
10d
Epidemiology and Information Scientist/Data Surveillance Scientist
UK Health Security Agency —Preston
- £33,422 - £40,731 a year
- Part-time
- Hybrid work
- Management
- Master's degree
- SQL
21h
Support Worker - Nights
Priory —Southport
- £13.45 an hour
- Full-time
- Care plans
- Communication skills
- Referral programme
Quick apply
Senior IT Engineer
KeTech Systems Ltd —Preston
- Full-time
- Azure
- DevOps
- Free parking
- Annual leave
Quick apply
IT Systems Support Officer
Progress Housing Group Ltd —Leyland
- £37,364 - £38,684 a year
- Customer service
- Microsoft Office
- SQL
- Employee assistance programme
- Sick pay
3d

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Senior Helpdesk Analyst

Smart Information Technologies Ltd
Preston

Quick apply

Job details

Full-time
From £28,000 a year
8 days ago

Benefits

Free parking
Casual dress
Company pension
Employee discount
On-site parking

Qualifications

Customer service
ERP systems
IT support
Mentoring
Communication skills
Help desk

Full job description

Smart IT is a UK-based Odoo Gold Partner, helping SME clients implement and get the most out of Odoo ERP. Our Helpdesk team is the front line of that relationship — the people our clients turn to when something needs fixing, explaining, or improving. We're looking for a Senior Helpdesk Analyst to take on a senior, deputy-level role within that team.

About the RoleYou'll handle your own queue of customer tickets, but this isn't just a senior support role — you'll act as the Helpdesk Manager's right hand. When they're out, you're the one keeping the team's workload on track, handling urgent tickets, and speaking for Helpdesk in meetings with other departments. You'll also be a go-to person for newer team members, helping them build their Odoo knowledge and talking them through how you reached a solution — not just handing them the answer.

What You'll Be Doing

Working through customer tickets and queries, delivering solutions within our SLAs.
Acting as the first point of escalation for high-priority tickets referred up by other Helpdesk Analysts.
Stepping in for the Helpdesk Manager during absence — managing urgent tickets and the team's workload, and representing Helpdesk in cross-department discussions.
Keeping an eye on SLA performance and flagging risks early, before they become breaches.
Coaching newer starters and PACE program staff — building their Odoo knowledge, business process understanding, and customer service skills.
Helping maintain and improve our Helpdesk processes and procedures.

What We're Looking For

Confident dealing with customers on calls and in person, with a track record of finding solutions under pressure.
Comfortable leading day-to-day — assigning and monitoring workload, and stepping up at short notice.
Experience training or mentoring newer team members.
Background in a fast-paced support helpdesk environment with high customer expectations.
Strong communicator — this role represents the team, including when the manager isn't in the room.

Nice to Have

Experience with Odoo ERP.
Experience on an IT support helpdesk specifically.
Experience helping implement standard operating procedures within a team.

Pay: From £28,000.00 per year

Benefits:

Casual dress
Company pension
Employee discount
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

line it support jobs in elswick, lan

Senior Helpdesk Analyst

2nd Line IT Engineer

IT Support Engineer (1st Line)

IT Support Analyst

Accountant

IT Systems Engineer (Infrastructure & Security)

Collections Agent - no evenings/weekends!

Postal Delivery Driver

Head of HSEQ

Fire Risk Assessment Validator

Legal Apprenticeship - Lytham

Inventory Control Manager

Care Assistant Nights

Careers and Employability Adviser (0.6 FTE)

Warehouse Operative/ Picker- Packer

Phlebotomist

Epidemiology and Information Scientist/Data Surveillance Scientist

Support Worker - Nights

Senior IT Engineer

IT Systems Support Officer

I want to receive the latest job alerts for line it support in elswick, lan

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