Automotive service advisor Work, Jobs in Eng (with Salaries)

Consumer Contact Adviser: Customer Service (Permanent)
The Motor Ombudsman —London
- £28,649 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- In-person
- Work from home
- Sick pay
Quick apply
9d
Service Advisor
Vindis Group —Bedford
- £32,447 - £45,335 a year
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Service Advisor
Grange - Chelmsford —Chelmsford
- Up to £40,000 a year
- Full-time
- In-person
- Employee discount
- Life insurance
Quick apply
Customer Service Advisor
Experian —Nottingham
- Full-time
- Hybrid work
- Annual leave
Quick apply
12d
Customer Service Advisor
Experian Information Solutions —Nottingham
- Full-time
- Hybrid work
- Annual leave
12d
Service Advisor
Listers —Solihull
- £31,000 - £40,000 a year
- Full-time
- Customer service
- Health & wellbeing programme
- Employee discount
11d
Porsche Parts Advisor
Sytner —Burgess Hill
- Weekend availability
- Communication skills
- Employee discount
Service Advisor
Richmond Motor Group —Portsmouth
- Up to £45,000 a year
- Full-time
- Computer literacy
- Data entry
- In-person
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Aftersales Advisor
BCA —Newcastle upon Tyne
- £14.11 an hour
- Monday to Friday
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Service Advisor
Sibley Automotive —Ashford
- £30,000 - £35,000 a year
- Full-time
- In-person
- Cash handling
- Communication skills
- Employee discount
Quick apply
Audi Service Advisor
Listers —Coventry
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Health & wellbeing programme
- Employee discount
Mobile Service Advisor - Hybrid Working
TrustFord —Castleford
- Full-time
- Hybrid work
- Hotel
- Communication skills
- Annual leave
- Employee discount
4d
Parts Advisor
cinch —Derby
- £31,000 a year
- Monday to Friday
- Computer literacy
- Employee assistance programme
Quick apply
Service Advisor Basingstoke JLR
South East Motors —Basingstoke
- £31,500 - £33,000 a year
- Full-time
- Organisational skills
- Cleaning
- In-person
Quick apply
Senior Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £31,000 - £37,200 a year
- Full-time
- CRM software
- Customer service
- English
- Annual leave
Quick apply
8d
Aftersales Advisor - Milton Keynes OMODA Jaecoo
Allen Motor Group —Milton Keynes
- £31,063 - £35,500 a year
- Full-time
- Organisational skills
- Computer skills
- Employee discount
- Referral programme
Service Advisor - Harwoods Crawley Audi
Harwoods Group —Crawley
- £28,571 - £38,171 a year
- Overtime
- In-person
- Communication skills
- Mechanical knowledge
- Health & wellbeing programme
- Annual leave
Quick apply
11d
Mercedes-Benz Parts Advisor
Sytner —Loughton
- Weekend availability
- Communication skills
- Employee discount
Service Advisor
Auto Assist Group —Strood South
- £35,000 - £39,000 a year
- Full-time
- CRM software
- Customer service
- Front desk
- Profit sharing
Quick apply
11d
BMW Parts Advisor
Sytner —High Wycombe
- Weekend availability
- Communication skills
- Employee discount

I want to receive the latest job alerts for automotive service advisor in eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

automotive service advisor jobs near eng

Consumer Contact Adviser: Customer Service (Permanent)

The Motor Ombudsman
London

Quick apply

Job details

Permanent | Full-time
£28,649 a year
9 days ago

Benefits

Work from home
Company events
Private medical insurance
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
Complaint handling
Customer interaction
ADR
Communication skills
A Level
Time management

Full job description

Job Title: Consumer Contact Adviser (Customer Service)
Permanent - Full time

Responsible to: Consumer Contact Manager

Role overview:

The Motor Ombudsman’s mission is to provide the best ombudsman & dispute resolution service through passionate, engaged people, driving excellence in customer service across the automotive sector.

We take PRIDE in what we do, and are committed to our values:

Positive

Respectful

Impartial

Dynamic

Empowered

As the newest member you will be working in a high-volume contact centre environment, within a friendly and professional customer service team. You will be required to be working partly from home and partly in the office. The office is located in Central London, Westminster. As a member of the Consumer Contact Team, you will play a crucial role within our ADR service, ensuring care, empathy and an excellent service experience is provided to consumers and accredited business whilst delivering against set targets and KPIs.

TMO is an equal opportunity employer. We are committed to diverse and inclusive recruitment practices that ensure equal opportunity for everyone and all qualified applicants will receive consideration for employment regardless of race, colour, nationality or ethnic or national origins, sexual orientation, mental or physical disability, religion or belief, age, sex (including gender reassignment) or marital or civil partnership status. We encourage applications from all backgrounds and will happily make reasonable adjustments to always ensure a fair process. The company is pleased to provide such assistance, and no applicant will be penalised as a result of such a request.

Main responsibilities and duties:

Manage a high volume of enquiries via inbound calls, email, Web2Case, and post.
Provide an outstanding level of customer service that champions empathetic language, adapting to different forms of operating/communication styles and implementing strong active listening skills.
Assess if the complaint received falls into TMO remit and inform the consumer accordingly.
Provide updates to consumers with existing cases via phone/email/post.
Provide accurate information when referring consumers to the appropriate bodies to assist when outside of TMO remit.
Accurate capture and logging of all mandatory data to quality requirements
Any other ad-hoc or admin duties as required.
Meet and exceed TMO Customer Service levels, Targets and KPI's
Operate within TMO values framework, processes and relevant TMO timeframes, OA Policies, and UK consumer law

Person Specification: Experience, Knowledge and Skills

Essential

Minimum 2 years’ experience in a Customer Service Contact Centre role
Strong ability to adapt to different communication styles and understand individuals needs
Ability to communicate clearly both written and verbally
Ability to remain calm in a fast-paced and challenging environment
Excellent attention to detail
Embrace and uphold TMO values
Excellent time management skills
Ability to work to individual, team and department targets and KPI’s
Highly self-motivated individual with a positive and proactive attitude that can work in a team or under own initiative

Job Types: Full-time, Permanent

Pay: £28,649.00 per year

Benefits:

Company events
Private medical insurance
Sick pay
Work from home

Ability to commute/relocate:

London SW1P 2BN: reliably commute or plan to relocate before starting work (required)

Education:

A-Level or equivalent (preferred)

Experience:

customer service: 3 years (required)
Call Centre : 2 years (preferred)

Work Location: Hybrid remote in London SW1P 2BN

Quick apply

Refine Your Search

automotive service advisor jobs in eng

Consumer Contact Adviser: Customer Service (Permanent)

Service Advisor

Service Advisor

Customer Service Advisor

Customer Service Advisor

Service Advisor

Porsche Parts Advisor

Service Advisor

Aftersales Advisor

Service Advisor

Audi Service Advisor

Mobile Service Advisor - Hybrid Working

Parts Advisor

Service Advisor Basingstoke JLR

Senior Customer Service Advisor

Aftersales Advisor - Milton Keynes OMODA Jaecoo

Service Advisor - Harwoods Crawley Audi

Mercedes-Benz Parts Advisor

Service Advisor

BMW Parts Advisor

I want to receive the latest job alerts for automotive service advisor in eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected