Complex care case manager Work, Jobs in Eng (with Salaries)

Complaints & Resolution Manager
Skylight Psychiatry —Basingstoke
- £40,000 - £45,000 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
Associate Brain Injury Case Manager
Adara Group Ltd —Northampton
- Part-time
- Hybrid work
- Case management
- Travel
- Organisational skills
Quick apply
Neurodiversity Support Manager - HMP Humber
Ministry of Justice —South Cave
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- English
- Education
- Annual leave
14d
Nurse Case Manager (15 hours)
Collinson —Haywards Heath
- Hybrid work
- Hotel
- Case management
- Communication skills
Senior Rehabilitation Case Manager - Salisbury
Proclaim Care Limited —Salisbury
- £52,000 - £55,000 a year
- Full-time
- Continuous improvement
- Case management
- Travel
- Annual leave
- Work from home
Associate Case Manager
Active Care Group —Birmingham
- Part-time
- Case management
- Rehabilitation centre
- Travel
Quick apply
5d
Senior Rehabilitation Case Manager - Exeter
Proclaim Care Limited —Exeter
- £52,000 - £55,000 a year
- Full-time
- Continuous improvement
- Case management
- Travel
- Annual leave
- Work from home
Rehabilitation Case Manager - Brighton
Proclaim Care Limited —Brighton
- £43,000 - £47,500 a year
- Full-time
- Case management
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Senior Case Manager
Active Care Group —Birmingham
- Full-time
- Hybrid work
- Supervising experience
- Team management
- Case management
Quick apply
4d
Case Manager
City Health Care Partnership CIC —Bridlington
- £39,959 - £48,117 a year
- Full-time
- Case management
- Patient care
- Mentoring
6d
Case Manager
Active Care Group —Corbridge
- £40,000 a year
- Full-time
- Hybrid work
- Case management
- Travel
- Employee assistance programme
- Employee discount
Quick apply
7d
Case Manager (Targeted Interception)
HM Revenue and Customs —Manchester
- £37,682 - £46,077 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Training & development
10d
Case Manager
Peterborough City Council —Peterborough
- £47,181 - £51,356 a year
- Weekend availability
- Communication skills
- Annual leave
- Employee discount
1d
Complaint Investigations Manager
University Hospitals Sussex NHS Foundation Trust —Brighton
- £39,959 - £48,117 a year
- Full-time
- English
- Conflict management
- Agile
Quick apply
5d
Complex Care Programme Case Manager
South London and Maudsley NHS Foundation Trust —London
- £66,274 - £73,496 a year
- Full-time
- Case management
- Discharge planning
- Budgeting
10d
Youth Justice Service Case Manager (Career Graded)
Knowsley Borough Council —Huyton
- £37,280 - £44,075 a year
- Full-time
- Hybrid work
- Master's degree
- Experience working with children
- Bachelor's degree
- Flexible schedule
Collaborative L&D Specialist - UK (Hybrid)
Laminar Projects —London
- Overtime
- Hybrid work
- No experience needed
- Psychology
- Training & development
Capacity Manager
Spire Healthcare —Bristol
- Part-time
Regional Outreach Manager (Voluntary Returns) - South West Region
IRARA Services —Exeter
- £40,000 - £42,000 a year
- Weekend availability
- Hybrid work
- Team management
- No degree
- Travel
- Annual leave
Quick apply
Counsellor
Oxleas NHS Foundation Trust —Sheerness
- £41,959 - £50,117 a year
- Part-time
- Remote
- Presentation skills
- Case management
- Patient care
5d

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Complaints & Resolution Manager

Skylight Psychiatry -
Basingstoke

Apply Now

Job details

Permanent
£40,000 - £45,000 a year

Benefits

Additional leave
Annual leave
Company pension

Qualifications

Complaint handling
Multidisciplinary collaboration
Communication skills

Full job description

Complaints & Resolution Manager

Reports to: Quality & Governance Lead

Salary: £40,000 - £45,000 per annum, depending on experience

Location: Basingstoke - Hybrid (predominantly remote with occasional travel as required)

Hours: 37.5 hours per week

Skylight Psychiatry is a forward thinking, dynamic mental health service. We are a CQC registered service delivering person-centred assessment, care and support, with our ultimate aim being to improve the lives of people with neurodevelopmental conditions such as ADHD, Autism and Learning disabilities.

Role Purpose

The Complaints & Resolution Manager will provide dedicated capacity for the effective management and resolution of formal patient complaints. The post-holder will manage complaints from receipt through to resolution, using sound judgement and working independently within agreed parameters, while escalating more complex or significant matters where appropriate.

The role will work collaboratively across clinical, operational, governance and patient-experience teams to support timely responses, positive resolution and organisational learning.

Key Responsibilities

Manage formal patient complaints from receipt through to resolution, ensuring they are handled fairly, sensitively and within required timescales.
Investigate complaints, gather relevant information and coordinate input from clinical, operational and other colleagues as required.
Draft clear, empathetic and evidence-based responses and independently resolve routine complaints within agreed authority.
Recognise and escalate complex, significant or specialist matters appropriately.
Maintain accurate complaint records and support effective tracking and reporting.
Provide advice and guidance on complaints and concerns where appropriate, including supporting early resolution.
Identify recurring themes and learning from complaints and contribute to service improvement.
Contribute to the development of complaints processes, guidance, templates and training.
Support the handling of Subject Access Requests and other data rights requests, including gathering and reviewing information and preparing responses.
Escalate complex data protection matters or requests requiring specialist or DPO input.

Person Specification

Essential

Experience of managing complaints, concerns or complex casework within healthcare, social care or another regulated service environment.
Experience of investigating and resolving cases independently and knowing when escalation is required.
Excellent written and verbal communication skills, including the ability to draft high-quality formal responses.
Sound judgement, with the ability to review information objectively and reach fair, evidence-based conclusions.
Confidence communicating sensitively and professionally with people who may be distressed, dissatisfied or frustrated.
Strong organisational and case-management skills, with the ability to manage competing priorities and deadlines.
Ability to work collaboratively across clinical, operational and non-clinical teams.

Desirable

Experience of complaints handling within NHS-funded or independent healthcare services.
Understanding of healthcare complaints, patient safety and regulatory expectations.
Experience of identifying themes from complaints and contributing to service improvement.
Experience of supporting Subject Access Requests or other data rights requests.
Experience within mental health, neurodevelopmental or autism/ADHD services.

Benefits:

Opportunities for professional development and growth within the service
Annual salary review
25 days annual leave.
Pension scheme offered
Birthday off as additional leave
Work related electronic devices provided

Please submit both your CV and a cover letter outlining your reasons for applying for this role. Please note that due to the high volume of applications anticipated, we will be unable to contact all applicants individually unless shortlisted. If you have not been contacted within a month of submitting your application, please assume you have been unsuccessful on this occasion. We reserve the right to close this vacancy at any time due to the volume of applications received and encourage you to submit your application as early as possible. Thank you.

At Skylight Psychiatry, we are committed to fostering a fair and inclusive workplace where everyone can thrive and reach their full potential. We recognise that diverse teams encourage creativity and productivity, so we warmly welcome applications from individuals of all backgrounds. We encourage candidates to apply regardless of age, gender, gender identity or expression, religion or belief, disability, ethnicity, or sexual orientation. Together, we create an environment that values and celebrates diversity!

Job Types: Full-time Permanent

Work Location: Hybrid remote in Basingstoke, RG24 8AG.

Apply Now

Refine Your Search

complex care case manager jobs in eng

Complaints & Resolution Manager

Associate Brain Injury Case Manager

Neurodiversity Support Manager - HMP Humber

Nurse Case Manager (15 hours)

Senior Rehabilitation Case Manager - Salisbury

Associate Case Manager

Senior Rehabilitation Case Manager - Exeter

Rehabilitation Case Manager - Brighton

Senior Case Manager

Case Manager

Case Manager

Case Manager (Targeted Interception)

Case Manager

Complaint Investigations Manager

Complex Care Programme Case Manager

Youth Justice Service Case Manager (Career Graded)

Collaborative L&D Specialist - UK (Hybrid)

Capacity Manager

Regional Outreach Manager (Voluntary Returns) - South West Region

Counsellor

I want to receive the latest job alerts for complex care case manager in eng

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