Call representative Work, Jobs in England (with Salaries)

Customer Experience Centre Team Manager
Belron —Cardington
- Up to £40,000 a year
- Full-time
- Remote
- Customer service
- IT
- Leadership
1h
Call Centre Operator
IIQAF —London
- £25 - £30 an hour
- Weekend availability
- CRM software
- Hospitality
- Spanish
Quick apply
Remote Telesales Representative – Perfect for Returners to Work
The Infinity Group —England
- £26,000 - £36,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- School
- Work from home
- Flexible schedule
Quick apply
11d
Customer Experience Associate (FinTech)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
FinTech Startup Associate (Customer Success)
Acre Software —London
- Weekend availability
- Remote
- In-person
- Annual leave
- Flexible schedule
Banking Representative - Hammersmith
Metro Bank PLC —Hammersmith
- £28,860 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
Telesales / Business Developer
Howdens Joinery Co. —Merton
- Full-time
- Sales
- Annual leave
- Employee discount
14d
Call Centre Representative (Turkish Language)
Giti2c —London
- £33,000 a year
- Full-time
- Remote
- English
- Organisational skills
- Referral programme
Quick apply
Banking Representative - Milton Keynes (Oak Grove)
Metro Bank PLC —Milton Keynes
- £26,230 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
Banking Representative - Reading
Metro Bank PLC —Reading
- £26,230 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
Sales Development Representative
Ada —London
- Full-time
- Remote
- AI
- Communication skills
- Work from home
- Flexible schedule
Customer Support Coordinator
Zeitview —London
- £35,000 - £40,000 a year
- Remote
- Hospitality
- Spanish
- Sales
Quick apply
7d
Account Development Representative (ADR)
LILT —London
- £65,000 - £73,500 a year
- Full-time
- Hybrid work
- Salesforce
- IT
- AI
13d
Call Service Representative
Co-op —Sheffield
- £25,430 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Night Guest Service Representative
Vertiq Hospitality Partners —London
- £29,101 a year
- Night shift
- Hotel
- Organisational skills
- Communication skills
- Paid training
Customer Service Representative
LV= Life & Pensions —Exeter
- £26.23 an hour
- Overtime
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Employee assistance programme
Communications Officer (First Contact/Despatch)
Metropolitan Police —Bow
- £39,549 - £46,193 a year
- Full-time
- English
- Communication skills
Customer Service Representatives (Liverpool) - 10th August Start
Capita —Liverpool
- £25,155 a year
- Full-time
- Customer service
- Employee discount
Telesales/Call Centre Representative– Accounting/Finance
vServices —London
- Temporary
- English
- Computer skills
- Financial services
Business Development Representative
Étage London —London
- £17 an hour
- Part-time
- Hybrid work
- Hospitality
- Sales
- Customer service
- Health & wellbeing programme
- Work from home
Quick apply
10d

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Customer Experience Centre Team Manager

Belron -
Cardington

Apply Now

Job details

Full-time
Up to £40,000 a year
1 hour ago

Qualifications

Customer service
IT
Leadership
Communication skills

Full job description

Contract Type:

Fixed Term (Fixed Term)

About Autoglass ® and Laddaw ®

We’re a recognised superbrand and we know where we’re going. We’re a business with direction and purpose and regardless of your role here, it’s about us all making a difference with real care. We never stand still. We’re relentless, innovative and ambitious, always looking to go further and improve, which creates a world where we need genuine and driven people to help us get there.

Making a Difference Together.

As a truly people focused business, we believe in promoting opportunities for all, welcoming people who share our passion for enabling exceptional customer experience. We’ll support you with fantastic tools and training in an atmosphere that encourages idea contribution and collaboration working with warm, friendly and real people. If this sounds like somewhere you’ll thrive, keep reading .

Job Title: CEC Team Manager

People Leader: CEC Operations Manager

Team: Customer Experience Centre

Location: Priory Park, Bedford / Hybrid

Salary: Up to £40,000 DOE

Contract: 3-month Fixed Term

Hours: 9am-5.30pm

Who we are

Belron UK Ltd (trading as Autoglass® and Laddaw®) are part of the global Belron® group of companies, the world's leading vehicle glass repair and replacement business. Home to 29,000 employees, Belron operates across over 30 countries and 6 continents to ensure all our customers receive the best quality service.

Our Values of Caring, Genuine, Collaborative and Driven are our DNA and underpin everything we do by shaping how we interact with our people internally, and our external partners and customers.

Our purpose as one of the Belron® group of companies, is making a difference with real care .

Job Summary

Working as part of the Customer Experience Centre leadership team, you will be responsible for leading a team of Customer Experience Representatives to maximise conversion, delivering and maintaining excellent customer service levels through inspiring leadership, effective coaching and mentoring. Living our values, you will create a climate where people feel valued, safe and supported, and are passionate about solving customer’s problems with real care.

Accountabilities and Responsibilities

Your key accountabilities and responsibilities will be to:

Provide inspiring leadership for a team of Customer Experience Representatives (CERs)
Conduct regular one to ones, using the Belron Way of Performance, with a focus on wellbeing as well as performance and development
Ensure CERs understand role expectations and provide support, coaching and guidance to in order for them to achieve and exceed these
Guide, coach and develop CERs to be able to identify customer needs, gathering the information needed to complete the job right first time
Motivate and manage team members fairly, in line with policy, with a balanced and considered approach in line with our values
Create clear and effective development plans with team members to support their development needs and aspirations
Ensure your team are kept informed of business updates and key messages and always have the opportunity to share their views
Manage escalated customer service issues to a satisfactory outcome for both the customer and Autoglass® and feed back to the relevant people concerned
Effectively manage call duration, sickness and absence and productivity across the team
Provide support to the wider CEC leadership team and wider CEC population as needed
Ensure your team support opportunities to increase service levels by promoting value added products and services (VAPS) and general Autoglass® services (e.g. Glass Repair, Lifetime guarantee)
Actively support the team and take responsibility when requested, for example in the absence of other leaders or key players
Put the health, safety and wellbeing of our people at the forefront of everything you do
Recruit and play a key part in the on-boarding process, ensuring an engaging experience for candidates and new starters
Actively participate in and contribute to leadership team meetings and any other events including training and workshops
Fully understand and take steps to positively impact individual and team targets, results, and key performance indicators
Form strong working relationships and other teams and collaborate to bring effective solutions and improve the customer journey

Be a role model for rest of Team, champion best practice and take responsibility for own development

Contribute towards effective team working and communication, both internal and external

Skills, Experience and Qualifications

Customer service mindset

Problem solving skills

Communication and influencing skills

Sound understanding of business operations

Proven experience in effectively leading a team

Strong Leadership and motivational skills

Engaging and inspirational coaching style

Planning and organising, effective time management

Ability to build credible relationships with stakeholders

IT skills

Scale of Role

You will lead a team of Customer Experience Representatives, who have a blend of home working and hybrid contracts who work varied shift patterns and provide wider support to the Customer Experience Centre.

Key stakeholders

The key stakeholders for this role are:

Concierge Team
Customer Services
CEC Resourcing Team
Operations
Customer Accounts and Pre Validation Teams
Risk and Compliance
People Team

Training

You will be required to complete regular mandatory training to keep your knowledge up to date in the following areas:

Equality and Diversity
GDPR, Data Protection and Information Security
Bribery Act
Modern Slavery
Manual Handling (injury at work)
Health & Safety (DSE assessment etc)
Vulnerable Customers

Accessibility: We make every effort to make our web presence accessible t o all. Upon request and consistent with applicable laws, we’ll provide reasonable accommodations to individuals who need assistance in the application/hiring process. For assistance, contact us at [email protected] .

Apply Now

Refine Your Search

call representative jobs in england

Customer Experience Centre Team Manager

Call Centre Operator

Remote Telesales Representative – Perfect for Returners to Work

Customer Experience Associate (FinTech)

FinTech Startup Associate (Customer Success)

Banking Representative - Hammersmith

Telesales / Business Developer

Call Centre Representative (Turkish Language)

Banking Representative - Milton Keynes (Oak Grove)

Banking Representative - Reading

Sales Development Representative

Customer Support Coordinator

Account Development Representative (ADR)

Call Service Representative

Night Guest Service Representative

Customer Service Representative

Communications Officer (First Contact/Despatch)

Customer Service Representatives (Liverpool) - 10th August Start

Telesales/Call Centre Representative– Accounting/Finance

Business Development Representative

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