Healthcare operations manager Work, Jobs in England (with Salaries)

Client Administrator UK (On Call, Full-Time)
Telemedicine Clinic —Reading
- Weekend availability
- Microsoft Excel
- English
- IT
Operations Manager – Retail Healthcare
Elior UK —Upminster
- £57,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
10d
Regional Operations Manager
Blue Ribbon —Warrington
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Management
Quick apply
Centre Manager - Primrose Lodge
UK Addiction Treatment Centres —Guildford
- £45,000 - £50,000 a year
- Full-time
- Microsoft Outlook
- Management
- Microsoft Office
Quick apply
Regional Operations Support Manager
Aurem Care Shared Services —Reading
- £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
1d
National Operations Manager
Churchill Group —Birmingham
- Up to £50,000 a year
- Management
- Bachelor's degree
- Driving
- Employee discount
- Sick pay
Quick apply
Operations Manager
Wells & Co. —Bedford
- £70,000 - £80,000 a year
- Full-time
- Hospitality
- Organisational skills
- Leadership
Quick apply
Operations Manager
Pret A Manger —London
- Up to £64,586 a year
- Full-time
- Hybrid work
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
7h
Clinical Operations Manager
HCA Healthcare UK —Manchester
- From £6,500 a month
- Full-time
- Organisational skills
- In-person
- Leadership
- Health & wellbeing programme
- Relocation assistance
Quick apply
Primary Care Operations Manager
Core Prescribing Solutions —Bradford
- £55,000 - £60,000 a year
- 8 hour shift
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
9d
Regional Manager
Grandir UK —London
- Up to £60,000 a year
- Full-time
- Management
- Travel
- Human resources
- Annual leave
- Employee discount
Quick apply
Senior Operations Interface Manager
Network Rail —London
- £71,163 - £86,801 a year
- Full-time
- Hybrid work
- In-person
- Annual leave
- Employee discount
12d
Healthcare Project Manager
HCA Healthcare UK —Manchester
- From £6,500 a month
- Full-time
- Hospital
- Organisational skills
- In-person
- Health & wellbeing programme
- Relocation assistance
Quick apply
Regional Director
Leonard Cheshire —Cheltenham
- £80,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Regional Manager - Warrington and North Wales
Dine Contract Catering —Warrington
- Up to £50,000 a year
- Hospitality
- Analysis skills
- Leadership
11d
Regional Operations Manager (Northwest & Central)
COLAS RAIL UK —London
- Human resources
- Computer networking
- Annual leave
11d
Regional Operations Manager
JCO Healthcare —Wolverhampton
- £73,500 - £84,500 a year
- Full-time
- Management
- In-person
- Communication skills
Quick apply
Operations Manager
Jiva Healthcare Ltd —Hove
- £45,000 - £50,000 a year
- Full-time
- Management
- Continuous improvement
- Driving
- Free parking
- Health & wellbeing programme
Quick apply
Head Of Food Operations
Medirest —Trumpington
- £65,000 a year
- Full-time
- Continuous improvement
- Food service experience
- Organisational skills
People Operations Manager
Farmer J —London
- £50,000 - £55,000 a year
- Full-time
- Human resources
- IT
- Employee assistance programme
- Employee discount
Quick apply

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healthcare operations manager jobs near england

Client Administrator UK (On Call, Full-Time)

Telemedicine Clinic -
Reading

Apply Now

Job details

Full-time

Qualifications

Microsoft Excel
English
IT

Full job description

Client Administrator UK

On Call, Evening/Night Time

About TMC

Telemedicine Clinic (TMC), part of Unilabs since 2017, is a European leader in teleradiology and advanced diagnostics. We support more than 130 radiology departments across the UK, Sweden, Denmark, and Norway, and our 300+ specialised radiologists report over 800,000 cases annually. Our mission is to improve patient care through high-quality, timely radiology reporting delivered with operational excellence.

At TMC, we combine the professionalism of a healthcare organisation with the agility of a tech-enabled services provider. We are a diverse, international and values-driven organisation that believes in collaboration, innovation, and doing business with care and integrity.

Department and Reporting

The goal of the Operations Department is to deliver a service to our clients in a smooth, efficient and correct way, within set TAT (turnaround time) and with focus on ATAC (Accessibility, Turn Around Times, Accuracy, Client Satisfaction). In the UK, the Operations team consists currently of 2 teams: Client Admin and Capacity Management (CM). The department must deliver a service in line with the needs and objectives of the clients. The clients are both customers and radiologists.

The service delivered in Operations is divided into 4 areas:

Customer Management (customers and radiologists)
Client objectives (ensuring we deliver per set KPIs and with the expected quality and ISO standards)
Control of cases (control of volumes, language control, and management of cases throughout the workflow)
Implementations and Project management (implementing new clients or workflows)

Reporting:

The Client Administrator reports to the Client Administrator Team Lead. In absence of this profile the Client Administrator reports directly to the Head of Operations and Capacity (HoOC).

Key Responsibilities

The Client Administrator is accountable for the daily communication with clients and for cases control in accordance with the set up defined by the HoOC and the Client Administrator Team Leads.

Managing communication with clients about daily issues and resolve them as soon as possible to ensure that no email/calls are left unattended or pending. Keeping track of and report all incidents, requests, and issues for each client so it can be presented to BU/Sales/Medical management when requested.
Handling daily communication with clients in the most appropriate way (polite, friendly, customer-minded), to ensure client satisfaction.
Introducing incoming data in our systems and checking that outgoing reports are being delivered correctly to clients. Ensuring the documentation contains all essential clinical or patient information and prepare the cases in the most appropriate way to ensure efficient reading from the radiologists.
Organizing own daily work so we can ensure to accomplish agreed KPIs for the hospitals. Flagging to the Lead when there is a potential risk that tasks are delayed.
Informing CM/BU managers about client issues so that planning can be reviewed.
Recognizing and reporting inconsistencies, discrepancies, and errors.
Manage requests to speak and incidents according to guidelines and within defined timelines. Managing ad-hoc tasks such as volume control and requesting logins/informing clients about new radiologists.
Basic training of radiologists in specific tasks related to Client Admin.
Controlling cases throughout the workflow to ensure we manage within set TAT. Handling personal and patient data according to guidelines.

What We’re Looking For

Used to team work
Ability to work with time constraints and to handle sensitive and difficult situations tactfully
Ability to work efficiently and accurately
Not afraid of taking calls/managing complaints from clients. Service-minded
Able to assist new employees in training
Used to computer work, administrative tasks, communication over email/phone with customers; medical knowledge is a plus
Ability to reorganize workload with short notice, take on new tasks and ad hoc responsibilities / tasks
Good level of IT/Office knowledge, especially Excel, and if possible, experience from service sector

Be fluent in the language required for the management of clients (English)
Ability to work full-time 44 hours a week, 11-hour night shifts on a 4-on/4-off rotation including weekends. Shifts will start between 5pm-10.15pm and will end between 4am-9.15am (several shifts available)
This is a hybrid position. You should be able to come into the office approximately 2 night shifts a month. Please note that there will be a 2 week night shift training period on-site.

How to Apply

If this role resonates with you, we’d love to hear from you. Please apply via our careers website.

Apply Now

Refine Your Search

healthcare operations manager jobs in england

Client Administrator UK (On Call, Full-Time)

Operations Manager – Retail Healthcare

Regional Operations Manager

Centre Manager - Primrose Lodge

Regional Operations Support Manager

National Operations Manager

Operations Manager

Operations Manager

Clinical Operations Manager

Primary Care Operations Manager

Regional Manager

Senior Operations Interface Manager

Healthcare Project Manager

Regional Director

Regional Manager - Warrington and North Wales

Regional Operations Manager (Northwest & Central)

Regional Operations Manager

Operations Manager

Head Of Food Operations

People Operations Manager

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