Product support Work, Jobs in England (with Salaries)

Technical Support Associate - London
Synthesia —London
- Full-time
- Hybrid work
- Software troubleshooting
- Analysis skills
- Continuous improvement
Technical Support Specialist
Beckman Coulter Diagnostics —York
- Full-time
- Remote
- Engineering
- English
- Bachelor's degree
- Annual leave
12d
Product Support Specialist
The Good Travel Collective —Hessle
- £29,000 - £34,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- Hotel
- Free parking
- Health & wellbeing programme
Quick apply
5d
IT Support Specialist
Flying Tiger Copenhagen —London
- Weekend availability
- Customer service
- Windows
- Analysis skills
Urban Outfitters Sales Associate - Camden, London
Urban Outfitters —London
- Part-time
- Communication skills
- Annual leave
- Employee assistance programme
Junior Product Support Engineer
FAUN ZOELLER —Redditch
- £25,000 - £32,000 a year
- Full-time
- Schematics
- CAD
- Customer service
- Free parking
Quick apply
9d
IC Support Specialist
Internova Travel Group —London
- Full-time
- Remote
- Microsoft Excel
- Customer service
- English
Intelligence Analyst
HM Revenue and Customs —Birmingham
- £42,631 - £46,077 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Travel
- Work from home
5d
Graduate Programme 2027: Data Scientist and Analyst
Revolut —London
- £10,800 a month
- Full-time
- Hybrid work
- English
- SQL
- Maths
Product Development Lead
Montezuma's Chocolates —Chichester
- £40,000 - £45,000 a year
- Full-time
- Project management
- Mentoring
- Organisational skills
- Free parking
- Bereavement leave
Quick apply
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Swindon
- 12 hour shift
- Computer Science
- AWS
- Bachelor's degree
6d
Customer Support Advisor
Cambridge University Press & Assessment —Coventry
- £24,900 - £28,650 a year
- Hybrid work
- Customer service
- IT
- Communication skills
- Annual leave
Product Business Analyst
News Corp —London
- Hybrid work
- Analysis skills
- APIs
- Agile
- Employee assistance programme
- Employee discount
3d
Web Developer
Desi Tailors Limited —Barking
- £34,000 - £42,000 a year
- Full-time
- Computer Science
- English
- SQL
- Relocation assistance
- Flexitime
Quick apply
Production Operator
PepsiCo —Leicester
- £38,951.30 a year
- 12 hour shift
- Communication skills
- Employee discount
TechHub Support Analyst
Ofcom —London
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Azure
6d
Product Uploader
T.H. Baker —Kidderminster
- £12.75 an hour
- Temporary
- Microsoft Excel
- Merchandising
- English
- Employee discount
Quick apply
Sales Support Administrator
Gift Republic Ltd —South Wimbledon
- £27,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Customer service
- ERP systems
- Free parking
- Work from home
Quick apply
5d
Product Assembler
JDS Products Limited —Preston
- £12.21 - £12.80 an hour
- Full-time
- Warehouse experience
- Power tools
- In-person
- Free parking
- Flexible schedule
Quick apply
5d
Product & Event Assistant
DPA Sports Travel —Beaconsfield
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
9d

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Technical Support Associate - London

Synthesia
London

Apply Now

Job details

Full-time

Qualifications

Jira
Software troubleshooting
Technical support
Analysis skills
Continuous improvement
APIs
SaaS
Communication skills
Help desk

Full job description

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the role

As a Technical Support Associate at Synthesia, you’ll be part of the team ensuring delivering first-line technical support to enterprise customers. You’ll assist with technical investigations, resolve customer issues, and learn to handle more complex cases as you develop your technical and analytical skills.

You’ll work closely with experienced Technical Support Specialists and Engineers, gaining exposure to a wide range of technical systems while supporting customers and internal teams. This is a great opportunity to start or advance your career in technical support within a fast-paced, innovative SaaS company.

Role Responsibilities:

Provide first-line technical support to enterprise customers mainly via live chat, investigating and resolving platform issues
Gather and document all relevant information for reported issues, ensuring accurate case creation and updates
Apply standard troubleshooting techniques and validated fixes under guidance from senior team members
Escalate more complex or critical issues to Technical Support Specialists or Engineering with clear diagnostic details
Reproduce reported issues in internal environments to support investigations
Follow up with customers to ensure issues are resolved to satisfaction
Maintain clear, professional communication with customers throughout the support process
Document solutions, troubleshooting steps, and new learnings for internal knowledge sharing

About You:

1 to 3 years’ experience in a technical support, helpdesk, or customer-facing technical role (or equivalent practical experience)
Strong interest in software, systems troubleshooting, and delivering excellent customer outcomes
Confident and clear communicator, with the ability to explain technical concepts to non-technical users
Highly organised with strong analytical and problem-solving skills, and attention to detail
Comfortable taking ownership of issues and managing multiple cases in parallel
Curious, proactive learner who enjoys developing technical depth and understanding new tools
Collaborative team player who contributes positively to team discussions and continuous improvement

Technical Experience (Preferred but not Required):

Basic understanding of SaaS platforms and web technologies
Familiarity with basic browser troubleshooting and developer tools
Experience using ticketing systems such as Intercom, Jira, or Salesforce
Awareness of SSO concepts and authentication flows
Interest in APIs, data analysis, or system integrations
Exposure to log analysis or monitoring platforms (e.g. Datadog)

Success will be measured on:

Key Performance Indicators (KPI’s) within the support team, including but not limited to:

Customer Satisfaction (CSAT)
First Response Time
SLA Compliance
Productivity metrics

Apply Now

Refine Your Search

product support jobs in england

Technical Support Associate - London

Technical Support Specialist

Product Support Specialist

IT Support Specialist

Urban Outfitters Sales Associate - Camden, London

Junior Product Support Engineer

IC Support Specialist

Intelligence Analyst

Graduate Programme 2027: Data Scientist and Analyst

Product Development Lead

Data Center Technician , Operations, IT, & Support Engineering

Customer Support Advisor

Product Business Analyst

Web Developer

Production Operator

TechHub Support Analyst

Product Uploader

Sales Support Administrator

Product Assembler

Product & Event Assistant

I want to receive the latest job alerts for product support in england

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