Retail customer service representative Work, Jobs in England (with Salaries)

Customer Service Representative
HSBC Global Services Limited —London
- From £25,500 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
13d
Customer Service Assistant
Royal Casino Slots —Ilford
- £12.71 - £13.21 an hour
- Full-time
- Basic maths
- English
- IT
Quick apply
10d
Customer Service Representative
NSPIRE SOFTWARE LTD —London
- £14 - £17 an hour
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Outlook
- Free parking
Quick apply
2d
Customer Service Assistant
HEADWAY RESOURCES CONSULTANCY LTD —London
- £14 - £16 an hour
- Full-time
- Hospitality
- Customer service
- In-person
- Free parking
Quick apply
1d
Customer Service and Sales Assistant
NextGen Talent —Bristol
- £575 - £650 a week
- Full-time
- Microsoft Word
- Hospitality
- Customer service
Quick apply
Customer Service Advisor
NORTH VISION UK LTD —Nottingham
- £14 - £17 an hour
- Full-time
- Hospitality
- Customer service
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1h
Customer Service Assistant
NORTH VISION UK LTD —Nottingham
- £14 - £16 an hour
- Full-time
- Sales
- No experience needed
- In-person
- Health & wellbeing programme
Quick apply
1d
Customer Service and Retail Support
Socal89 Ltd —Southampton
- £13 an hour
- Part-time
- Customer service
- In-person
- School
- Flexible schedule
Quick apply
Customer Service Representative
AZIRA LTD —Newbold
- £15 - £16 an hour
- Full-time
- Hospitality
- Customer service
- No experience needed
- Free parking
- Health & wellbeing programme
Quick apply
22h
Sales Assistant/Customer Service
Total Flooring —Alnwick
- From £13 an hour
- Full-time
- Sales
- Customer service
- English
Quick apply
Customer Service Assistant (Full Time)
Ramsdens Financial Ltd —Coulby Newham
- Up to £13.65 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
- Employee discount
Quick apply
17h
Customer Service Advisor
HEADWAY RESOURCES CONSULTANCY LTD —London
- £14 - £16 an hour
- Full-time
- Hospitality
- Customer service
- Computer literacy
- Free parking
- Annual leave
Quick apply
23h
Customer Service Representative - Bristol
Diligenta —Bristol
- £24,570 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Advisor
British Business Bank —London
- £27,000 a year
- Monday to Friday
- Hybrid work
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
1d
Customer Service Representative
Daily Dose —Corby
- £14.00 - £14.75 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
3d
Customer Service Representative - Canary Wharf, London
HSBC Global Services Limited —London
- From £27,000 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
9d
Customer Service Assistant
Restaurant Associates —London
- £15.70 an hour
- Hospitality
- Organisational skills
- Restaurant
- Employee discount
13d
Customer Service Leader
DoughGirl/ The Chuckling Cheese Co —Skegness
- £29,640 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
14d
Customer Service Advisor
Arthauss Furniture Ltd —Lincoln
- £26,000 a year
- Full-time
- Bilingual
- Customer service
- English
- Free parking
- Store discount
Quick apply
Customer Service Representative
Sunspel —Long Eaton
- Full-time
- Microsoft Word
- Hospitality
- Customer service
- Employee discount
Quick apply
14d

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Customer Service Representative

HSBC Global Services Limited -
London

Apply Now

Job details

Full-time
From £25,500 a year
13 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Customer service
Communication skills

Full job description

What you'll do

The role of a Customer Service Representative is to provide our customers with an outstanding service we can all be proud of, by taking ownership of customers’ transactional or service requests and answering specific product queries. Our Customer Service Representatives also educate our customers around HSBC self-service devices and actively speak to them around HSBC’s digital platforms, giving them the choice of how they wish to bank with us.

We are looking for people who are passionate about delivering an outstanding customer experience, people who are ambitious and have a helpful personality. Previous Customer Service experience is helpful, but is not essential, what we are really interested in is someone who can hold a conversation and who has a genuine passion for going above and beyond for customers – everything else we can teach you!

At HSBC we are passionate about coaching and developing our people, you will have access to our learning platform and the opportunity to develop yourself and your career further.

Within this role you will:

Provide exceptional face-to-face customer service in a timely manner whilst working in a fast-paced busy Branch environment and adhering to our policies and procedures.
Process a wide range of transactions, whilst maintaining a high degree of accuracy
Have excellent attention to detail.
Play a supporting role in educating our customers around HSBC self-service devices and alternative digital banking platforms.
Collaborate as part of the dynamic Branch team and actively seek to improve workflows and processes to make banking with HSBC easier for our customers.

What do I need to be successful?

Demonstrate excellent communication skills enabling you to engage in effective conversations, build strong connections and show empathy to our customers.
The ability to take ownership of customer enquiries through to resolution - you will pride yourself on delivering a customer experience that exceeds expectations, delivering a personalised, friendly & efficient service.
Be resilient to a continuous changing environment.

When & where you'll work

Our Full-Time roles are 35 hours per week between the hours of Monday to Friday 09:00-17:00 and Saturday 09:00-13:30. (Not all our branches are open on a Saturday) This is a full time position that requires you to work 35 hours per week. Please note if you are on a student visa that does not allow you to work 35 hours per week, unfortunately, we will not be able to progress your application. There may be times when we may ask you to support other local branches within a reasonable distance to you with any additional costs reimbursed in line with HSBC Expenses Policy.

Your Training

You’ll receive full training in-branch to get you up to speed with the specifics of your job role, the systems you will use, as well as the products and services that HSBC offer. Our Customer Service Representative training course is 8 days in total split over 2 weeks.

As our training is important, we require you to attend the whole course therefore you will be unable to take holidays during your training period.

What You’ll Get!

We offer an attractive minimum starting salary of £25,500 based on 35 hours per week, plus an annual discretionary performance bonus.

You will also receive:

Over six weeks’ holiday. This includes bank and public holidays with the option to buy more.
Perks at Work Benefit where you will be able to access to 30,000+ national & local employee discounts.
A market-leading employer Pension contribution
BUPA Healthcare
Life Assurance, equivalent to four times your annual salary
Access to a flexible benefits platform offering upgrades to Health Club Memberships, Retail Voucher Cards, Car Breakdown Cover and more.
Sharesave schemes – a monthly savings plan linked to an option to buy shares in HSBC at a discounted rate.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces - no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.

If you have a need that requires accommodations or changes during the recruitment process, please get in touch with our Recruitment Helpdesk:

Email: [email protected]

Telephone: +44 207 832 8500

Apply Now

Refine Your Search

retail customer service representative jobs in england

Customer Service Representative

Customer Service Assistant

Customer Service Representative

Customer Service Assistant

Customer Service and Sales Assistant

Customer Service Advisor

Customer Service Assistant

Customer Service and Retail Support

Customer Service Representative

Sales Assistant/Customer Service

Customer Service Assistant (Full Time)

Customer Service Advisor

Customer Service Representative - Bristol

Customer Service Advisor

Customer Service Representative

Customer Service Representative - Canary Wharf, London

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Customer Service Leader

Customer Service Advisor

Customer Service Representative

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