Customer care manager Work, Jobs in Englefield Green, Sry (with Salaries)

Assistant Customer Service Manager
Return on Investment Ltd —Walton-on-Thames
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- In-person
- Annual leave
- Gym membership
Quick apply
Customer Resolutions Team Manager
ArvatoConnect —Datchet
- £34,696 a year
- Full-time
- Hybrid work
- Microsoft Office
- Continuous improvement
- Financial services
4d
Senior Fleet Branch Manager - Heathrow Airport
SIXT UK —London
- Full-time
- Analysis skills
- Leadership
- Paid training
- Annual leave
Quick apply
Customer Service Manager
Restore PLC —London
- £50,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Leadership
- Free parking
- Annual leave
CRM & Customer Growth Manager
Uggly&Co —Marlow
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Marketing
- Employee discount
Quick apply
10d
Head of Retention
Higher Ed Partners (UK) LTD —St Albans
- £65,000 - £70,000 a year
- Full-time
- Hybrid work
- Social media management
- Salesforce
- Analysis skills
- Health & wellbeing programme
- Employee discount
Quick apply
10d
Customer Experience Lead
Parker Car Service —Feltham
- £38,000 - £42,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Free parking
- Employee discount
Quick apply
8d
Sales Manager
Datchet & Eton Leisure —Windsor
- £12.90 - £14.90 an hour
- Weekend availability
- Sales
- Customer service
- Driving
- Free parking
- Gym membership
Quick apply
Customer Engagement Lead
RHP —Teddington
- £38,062 a year
- Full-time
- Project management
- IT
- Communication skills
- Annual leave
8d
Customer Service Manager - Hospitality Airport Lounge
BaxterStorey UK —Hounslow
- £39,491.60 a year
- Full-time
- Hospitality
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Area New & Used Car Sales Manager – Vauxhall & BYD
ADVANCE VAUXHALL (MAIN DEALER) —Slough
- £45,000 - £75,000 a year
- Full-time
- CRM software
- Sales
- Driving
Quick apply
10d
Business Manager
Big Motoring World —Wimbledon
- £35,000 - £42,500 a year
- Full-time
- Administrative experience
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Senior Customer Service Manager
Unum Group —Basingstoke
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Annual leave
Account Manager
Safetykleen —Slough
- £32,000 - £40,000 a year
- Full-time
- Employee assistance programme
- Referral programme
Quick apply
3d
Office Manager
Bambrella ltd —Leatherhead
- £30,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Sales
- Computer literacy
- Free parking
Quick apply
Lead Agent
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
3d
eCommerce Manager - remote
Hornblower —London
- £45,000 a year
- Remote
- Analysis skills
- Project management
- Product management
Quick apply
9d
Customer Care Manager
Barco —Bracknell
- Management
- Engineering
- English
Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Free parking
- Annual leave
Senior Customer Success Manager - UK
Recharge —London
- £84,705.88 - £105,882.35 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Bachelor's degree
- No degree
Quick apply

I want to receive the latest job alerts for customer care manager in englefield green, sry

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care manager jobs near englefield green, sry

Assistant Customer Service Manager

Return on Investment Ltd -
Walton-on-Thames

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year

Benefits

Annual leave
Company pension
Private medical insurance
Gym membership
Car scheme

Qualifications

Customer service
Analysis skills
Communication skills

Full job description

Assistant Customer Service Manager

Location: Walton on Thames, Surrey
Job Type: Full time, Permanent
Working Hours: Standard business weekday hours, hybrid working with 3 days in the office and 2 days remote
Salary: £40,000 - £45,000

About Us

At ROI, we support 70% of the UK’s automotive brands in achieving their strategic sales goals and delivering exceptional customer service. By merging innovative marketing strategies with cutting edge tech solutions, we connect consumers and manufacturers, driving industry transformation. Our expertise shines through our work with global brands like BMW, JLR, Volvo, Kia, and Volkswagen.

As we continue to grow, we're looking for an Assistant Customer Service Manager to help deliver a high performing, customer focused customer service operation. This is an exciting opportunity to play a key role in shaping customer experiences, supporting operational excellence and driving continuous improvement across a complex service environment.

The Role

We’re looking for a confident and collaborative Assistant Customer Service Manager to join our team. Reporting to the wider Customer Service leadership team, you will own the delivery of a consistent, compliant and high quality customer experience while working closely with operational teams, dealer partners and key stakeholders across the business.

This role combines operational performance management, complex case resolution, stakeholder engagement and continuous improvement. You’ll lead on high risk customer cases, legal and regulatory compliance, develop team capability and use insight to drive service enhancements that improve both customer outcomes and operational performance.

Key Responsibilities

Own the performance and effectiveness of the customer contact operation, ensuring excellent customer outcomes across all service channels.
Monitor service performance, customer satisfaction and complaints metrics, identifying opportunities for continuous improvement.
Provide leadership, coaching and direction to Senior Customer Service Advisors.
Manage complex customer cases, including vehicle rejections, Consumer Rights Act cases and other escalated issues.
Act as a key point of contact for dealer network escalations, disputes and customer concerns.
Deliver best in class customer service response to major incidents, ensuring clear communication and effective resolution.
Analyse customer feedback, complaints and performance data to identify trends and drive service improvements.
Produce insight and reporting to support decision making and highlight risks and opportunities.

What We’re Looking For

We’re looking for a proactive and customer focused professional who enjoys solving complex challenges, building strong relationships and driving continuous improvement. If you thrive in a fast paced environment and are passionate about delivering exceptional customer experiences, we'd love to hear from you.

Key Skills & Experience

Experience working within a customer service, customer experience or contact centre environment.
Experience managing complex customer cases, complaints and escalations.
Understanding of the Consumer Rights Act and its application within customer case handling.
Strong stakeholder management and communication skills.
Strong analytical and problem solving skills.
Experience coaching, developing or supporting team members.
Experience working with dealer networks or vehicle rejection cases would be advantageous.

Why Join Us?

We understand how important it is to look after our employees so in return for the hard work, we offer amazing benefits including:

A £500 annual health and wellbeing allowance to use against products and services to improve your mental or physical wellness such as gym membership, sportswear, wellness apps and additional healthcare cover for dependents.
Access to education bursaries to learn new skills.
A day off and a voucher to get yourself something nice on your birthday.
Company pension.
Healthcare plans including private medical insurance and dental cover.
22 days annual leave rising to 30 with length of service.
Subsidised car purchase schemes available.

How to Apply

If you're interested in joining us as an Assistant Customer Service Manager, apply today.

We encourage applications from all backgrounds and are committed to providing an inclusive, supportive workplace.

Quick apply

Refine Your Search

customer care manager jobs in englefield green, sry

Assistant Customer Service Manager

Customer Resolutions Team Manager

Senior Fleet Branch Manager - Heathrow Airport

Customer Service Manager

CRM & Customer Growth Manager

Head of Retention

Customer Experience Lead

Sales Manager

Customer Engagement Lead

Customer Service Manager - Hospitality Airport Lounge

Area New & Used Car Sales Manager – Vauxhall & BYD

Business Manager

Senior Customer Service Manager

Account Manager

Office Manager

Lead Agent

eCommerce Manager - remote