Client success manager Work, Jobs in Epping, Ess (with Salaries)

Partner Success Manager, UK
Actionstep —London
- £65,000 - £75,000 a year
- Full-time
- Remote
- Travel
- Communication skills
- Analytics
- Life insurance
Quick apply
6d
Partnerships Development & Account Executive
Professional Development Group —London
- £32,000 - £38,000 a year
- Full-time
- Hybrid work
- Business development
- Organisational skills
- Communication skills
- Annual leave
- Flexitime
Quick apply
Front of House Manager
BidvestNoonan —London
- £45,000 a year
- Full-time
- Customer service
- Hotel
- Continuous improvement
Quick apply
3d
National Account Manager - Public Sector UK
Indeed —London
- £55,000 - £83,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Bachelor's degree
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
Senior Customer Success Manager, UK
Algolia —London
- £83,500 - £104,400 a year
- Hybrid work
- English
- In-person
- Communication skills
- Work from home
2d
Manager, Customer Success Management
SailPoint —London
- £62,600 - £116,200 a year
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
- Annual leave
- Work from home
Account Manager
Bookedit —London
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Business development
- Leadership
- Work from home
Quick apply
5d
BDM & Accounts Manager
Project Solver Ltd —Great Dunmow
- £40,000 - £50,000 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Business development
- Free parking
- Sick pay
Quick apply
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
Quick apply
Client Relationship Manager
Internova Travel Group —London
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Presentation skills
- Employee assistance programme
- Employee discount
13d
Senior Client Success Manager, Enterprise
Indeed —London
- £39,000 - £72,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Travel
- Health & wellbeing programme
- Annual leave
Quick apply
2d
UK/International CSM
AssessFirst —London
- £50,000 - £65,000 a year
- Remote
- English
- Communication skills
- Annual leave
Customer Success Manager - Nordics (SaaS B2B)
Papirfly —London
- Hybrid work
- English
- Travel
- Communication skills
- Flexible schedule
Senior Client Success Manager
Artificial Labs Ltd —London
- Hybrid work
- Continuous improvement
- Communication skills
- Employee assistance programme
- Life insurance
Sales Executive
OneFootball —London
- Full-time
- Remote
- Microsoft Powerpoint
- English
- Travel
- Annual leave
- Work from home
Strategic Customer Success Manager
Land Technologies Ltd. —London
- Remote
- CRM software
- Communication skills
- Annual leave
Quick apply
Client Experience Manager
ABACUS —London
- Writing skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
Quick apply
Customer Success Manager
SwiftXccess —London
- Remote
- Customer service
National Account Manager - Franchise
Indeed —London
- £53,000 - £83,000 a year
- Full-time
- Hybrid work
- Up to 50% travel
- Bachelor's degree
- Travel
- Profit sharing
- Annual leave
Quick apply
Global Markets Client Onboarding Manager
Bank of America —London
- Full-time
- Financial services
- Communication skills
9d

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Partner Success Manager, UK

Actionstep -
London

Quick apply

Job details

Full-time
£65,000 - £75,000 a year
6 days ago

Benefits

Private dental insurance
Company pension
Private medical insurance
Life insurance

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
Zendesk
Continuous improvement cycles oversight
Partnership building
Risk management
B2B
Relationship management
Management reporting
Multidisciplinary collaboration
SaaS
Communication skills
Analytics

Full job description

Company Overview

Actionstep is a pioneer in cloud-based Legal Practice Management software (SaaS). Headquartered in Denver, with a growing global team across the UK, US, and Australia, we empower thousands of law firms worldwide to run more profitable and efficient practices. We are fast-growing, innovative, and are deeply focused on the success of our partners and customers.

Role Overview

The Partner Success Manager, UK is a new role in this market and is responsible for the day-to-day management and engagement of Actionstep’s key partners who operate in the UK. Primary focus will be on Actionstep Certified Partners who implement our product and drive revenue into our pipelines. The role will build holistic performance-based relationships with these partners.

You will report to the Global Manager of Partner Success but work very closely with the UK Partner Director and our Global Partner Enablement / Partner Project Operations function. You will ensure and drive the health of the overall relationship with the partner by making sure they are equipped, certified and consistently delivering to our customers and joint growth goals. Escalating and leading the resolution of systemic or strategic issues will be critical whilst creating a continuously improving mindset of performance. Day to day specific implementation project issues and escalations will be dealt with by our Partner Project Operations function. You will work closely with this function to maintain visibility and overall oversight of the partners' delivery across their portfolio.

Who You Are

Compassionate yet firm: You can build deep trusted relationships with partners while holding them accountable to high standards.
Curious & analytical: You dig into data, trends, and feedback to continuously improve the partner experience and outcomes.
Principled: You earn credibility by being fair, transparent, and consistently delivering on promises.
Results-obsessed: You have a strong bias for action and a proven track record of driving measurable partner performance.
Detail-oriented: You connect the dots across certification status, CSAT, implementation velocity, and revenue impact.
Collaborative: You thrive in cross-functional environments and build strong alignment with Partnerships, Sales, Customer Success, Services, Product, and Marketing.
Cool under pressure: You remain calm and decisive during escalations or performance issues.

What You Will Do

Manage the day-to-day relationship with a portfolio of key UK partners, with a focus on quality, certification compliance, growth and customer satisfaction.
Run the regular operating rhythm with partners - touchpoints, check-ins, and reviews - within the operating model set by the partner and services leadership teams.
Maintain the Partner Scorecard for the partners you manage, tracking:
Certification compliance (100% of implementation staff fully certified)
On-time implementation delivery
Customer CSAT/NPS from partner-led projects
Actionstep Certified Partner health & risk indicators
Identify at-risk partners early and work with the UK Partner Director and Subject Matter Experts (SMEs) on intervention and escalation plans.
Support the onboarding of new UK partners and help develop mutual success plans.
Collaborate closely with the Partner Enablement / Partner Project Operations and Customer Success teams to ensure seamless hand-offs and aligned client outcomes.
Help improve partner enablement, training, and certification paths in collaboration with the Services and Enablement teams.
Identify and nurture advocacy partners for case studies, speaking opportunities, co-marketing, and references.
Share partner and delivery feedback with the wider partner and services teams to help improve the partner experience.
Provide regular reporting on partner delivery performance, risks, and opportunities to the UK Partner Director and Partner Enablement.

Key KPIs You Will Own

Certified Consulting Partner retention & growth rate
100% certification compliance across the partners you manage
CSAT/NPS from partner-delivered projects
Certified Consulting Partner Health Score (custom composite scorecard)

Requirements

What You Bring

4–6 years in partner/account management, customer success, or professional services delivery in a B2B SaaS company
Experience managing partner or client relationships directly, ideally in a delivery or implementation context
Experience working within a partner success, channel, or professional services function
Comfortable using scorecards, performance metrics, and delivery frameworks to manage third-party partners or service providers
Good commercial awareness, with an understanding of partner-sourced or influenced revenue
Strong communication, presentation, and stakeholder-management skills
Comfort working across teams and time zones in a fast-paced, changing environment
Technical aptitude and ability to speak credibly about software implementation methodologies
Based in the UK with the right to work in the UK, and willing to travel within the UK and occasionally internationally as needed

Advantages (Strongly Preferred)

Previous experience managing systems integrators, consulting partners, or implementation partners in the SaaS industry
Direct experience in the legal tech (LegalTech) or professional services automation space
Familiarity with law firm operations, client accounting, or legal practice management workflows
Hands-on experience with partnership tools such as Planhat, LearnUpon, Salesforce PRM, or similar
Experience with tools like Asana and support platforms (Zendesk, Freshdesk)

If you enjoy building strong partner relationships and driving successful project delivery, this is a great opportunity to make an immediate impact at a high-growth global SaaS company.

Actionstep is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Benefits

WHAT WE OFFER

£65000-£75000 base salary
Flexible, remote-first working
Unlimited leave
Optional London offices in WeWork
Pension contributions
Private medical insurance
Dental insurance
Life insurance

READY?

If you have read this and you are thinking “this is for me” - we want to hear from you. Apply below, or get in touch directly if you have questions. We keep our process straightforward.

Quick apply

Refine Your Search

client success manager jobs in epping, ess

Partner Success Manager, UK

Partnerships Development & Account Executive

Front of House Manager

National Account Manager - Public Sector UK

Senior Customer Success Manager, UK

Manager, Customer Success Management

Account Manager

BDM & Accounts Manager

Customer Experience Manager

Client Relationship Manager

Senior Client Success Manager, Enterprise

UK/International CSM

Customer Success Manager - Nordics (SaaS B2B)

Senior Client Success Manager

Sales Executive

Strategic Customer Success Manager

Client Experience Manager

Customer Success Manager

National Account Manager - Franchise

Global Markets Client Onboarding Manager

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