Head of food production Work, Jobs in Epsom, Sry (with Salaries)

Head of Customer Experience
Galeta —London
- £60,000 - £70,000 a year
- Full-time
- CRM software
- Hospitality
- Management
- Employee discount
Quick apply
Head of Food
Paul Rhodes Bakery —London
- £55,000 - £60,000 a year
- Full-time
- Hospitality
- Management
- Sales
Quick apply
12d
Head Chef
Barrafina —London
- £71,179 - £78,297 a year
- Bar
- Spanish
- Management
- Annual leave
10d
Head of Production
Home Hospitality —London
- £42,000 - £50,000 a year
- Full-time
- Management
- Restaurant
Quick apply
Head Brewer
Thistle Rose —Wimbledon
- £55,000 - £60,000 a year
- Full-time
- Management
- Maintenance
- Organisational skills
Quick apply
Head of Quality
Food Manufacturer Slough —Slough
- Full-time
- Analysis skills
- Project management
- Continuous improvement
Quick apply
Creative Production Lead
John Lewis & Partners —London
- £71,700 - £111,000 a year
- Hybrid work
- Analysis skills
- No travel
- Leadership
1d
Head of CD&D Foodservice UK
ADM —London
- Project management
- Travel
- Leadership
Senior Brand Designer
Wonderfield Group —London
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Employee discount
Quick apply
5d
School Head Chef - London
Chartwells —London
- £43,200 a year
- Monday to Friday
- Hospitality
- Culinary experience
- Computer literacy
- Employee discount
Head Chef 12M FTC
Sodexo —London
- Up to £60,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Quick apply
5d
Head Chef - Soho House, London
Soho House & Co. —London
- Weekend availability
- Culinary experience
- Cooking
- Team management
- Employee discount
Quick apply
Head of Manufacturing and Supply Chain
Wasabi Sushi and Bento —Park Royal
- Full-time
- Hybrid work
- Leadership
- Free parking
- Employee discount
Quick apply
12d
Studio and Content Co-ordinator
The Jockey Club —Esher
- Full-time
- Project management
- Communication skills
- Annual leave
9d
Head of Supply Chain
Graze —Hayes
- Analysis skills
- Leadership
Quick apply
2d
Head of Operational Supply Planning
pladis —Chiswick Park Station
- Full-time
- Analysis skills
- Leadership
Office Manager/Executive Support
Liberty Global —London
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
Head of Empanada Production (Full-Time)
Nourished Communities —London
- £34,000 - £40,000 a year
- Full-time
- Bakery
- In-person
- Kitchen experience
- Store discount
- Employee discount
Quick apply
13d
Head of Cloud (Azure)
Cazoo —Richmond
- Full-time
- Hybrid work
- Azure
- Mentoring
- Computer networking
- Employee discount
- Referral programme
Executive Assistant & Business Administrator
Humdingers Catering —Islington
- £30,000 - £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Store discount
- Employee discount
Quick apply
4d

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head of food production jobs near epsom, sry

Head of Customer Experience

Galeta -
London

Quick apply

Job details

Full-time
£60,000 - £70,000 a year

Benefits

Employee discount

Qualifications

CRM software
Hospitality
Management
Customer service
Bachelor's degree
B2B
Organisational skills
Food industry
IT
Leadership
Communication skills

Full job description

If, after reading the role description below, you’d like to apply, please send your CV and a cover letter to [email protected] explaining why this role and why now. We’re far more interested in clarity of thought, ambition and judgement than perfectly polished applications. No agencies, please.

About Us

Galeta is one of London's leading artisan wholesale bakeries. Over 15 years we've grown from a market stall to a business supplying more than a thousand cafes, restaurants, hotels and food businesses across London and the South East, every day of the week. We're in a strong period of growth with serious ambition for what comes next, and customer experience sits right at the heart of it.

Our customers order daily, our product is perishable, and our delivery windows are unforgiving. When it works, it's invisible. When it doesn't, someone needs to fix it fast and make the customer feel looked after. That's where you come in.

About the role

You will own the customer experience function end to end, leading a team of four and running a genuine seven day a week operation from our Farringdon office. This is a hands-on leadership role. You will be in the detail daily: response times, order accuracy, delivery failures, credits, complaints, and the thousand small moments that decide whether a customer stays for years or quietly drifts away.

Your team is the first voice a customer hears when something goes wrong and the reason a new customer becomes a regular one. You will set the standard, hold it, and raise it.

What you'll be doing

Lead, develop and grow a team of four customer experience specialists covering seven days a week, owning the rota, early starts and weekend rotation alongside them
Own the full customer journey from first order to long-term account health across more than a thousand active wholesale customers
Set and enforce service standards: response times, first-contact resolution, order accuracy follow-up, credit turnaround and complaint closure
Build the reporting that tells us the truth. Service KPIs, complaint root causes, credit trends and customer health, presented weekly to the leadership team
Work daily with production, dispatch and logistics to resolve issues at source rather than repeatedly apologising for the same failure
Own escalations personally. When a key account is unhappy, you are on the phone or on site the same day
Drive retention. Spot at-risk accounts early, understand why customers leave, and fix the causes
Recruit, train and performance-manage the team as the business grows, building a function that scales with us

Who you are

A proven customer service leader with an outstanding track record of delivering exceptional service in a fast-paced, operational environment
Experienced in managing and growing teams, with the ability to develop people while holding a high bar
Direct and resilient. You chase things until they are done, you don't accept excuses, and you enforce pace across departments without needing permission
Meticulous. You notice the wrong invoice, the missed call back and the credit that never got processed
A fantastic communicator, equally credible calming an angry customer at 7am and challenging a department head at 4pm
Comfortable with early starts, weekend working and the rhythm of a business that never fully stops

We would find it extremely valuable if you have run, or played a leading part in, the digital transformation of a customer experience function. Galeta is investing in the systems that sit behind great service, and experience of introducing or upgrading CRM and order management platforms, building self-serve options for customers, automating routine contact and turning service data into decisions would let you shape that journey here rather than inherit someone else's

Desirable

Experience in food, hospitality, FMCG or another perishable, time-critical product environment
Experience with high-volume B2B account bases rather than consumer-only service
Familiarity with order management and CRM systems, and confidence using data to run a team

What we offer

Salary of £60,000 to £70,000 depending on experience
Discretionary performance bonus linked to service and retention KPIs
Genuine ownership of the customer experience agenda in a founder-led business on a serious growth journey
The opportunity to build and shape a function that sits at the heart of the company's plans
Staff discount

Job Type: Full-time

Pay: £60,000.00-£70,000.00 per year

Ability to commute/relocate:

London EC1M: reliably commute or plan to relocate before starting work (required)

Experience:

Customer service: 5 years (preferred)
Management: 5 years (preferred)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

head of food production jobs in epsom, sry

Head of Customer Experience

Head of Food

Head Chef

Head of Production

Head Brewer

Head of Quality

Creative Production Lead

Head of CD&D Foodservice UK

Senior Brand Designer

School Head Chef - London

Head Chef 12M FTC

Head Chef - Soho House, London

Head of Manufacturing and Supply Chain

Studio and Content Co-ordinator

Head of Supply Chain

Head of Operational Supply Planning

Office Manager/Executive Support

Head of Empanada Production (Full-Time)

Head of Cloud (Azure)

Executive Assistant & Business Administrator

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