Engagement specialist Work, Jobs in Erith (with Salaries)

Customer Engagement Specialist
Wurth UK Ltd —Erith
- £35,000 - £40,000 a year
- Microsoft Excel
- Sales
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Media Relations Consultant
CGI —London
- Full-time
- Organisational skills
- AI
- Leadership
Quick apply
Event Specialist
RICS —London
- Hybrid work
- Organisational skills
- Communication skills
- Annual leave
Local Communications Officer – North – East London
Metropolitan Police —Newham
- £40,519 a year
- Full-time
- English
- Communication skills
10d
Client Engagement Manager
Monotype —London
- Full-time
- Analysis skills
- Travel
- Mentoring
Communications & Engagement Specialist
Stream —London
- Hybrid work
- Financial services
- Marketing
- Annual leave
Quick apply
Immunization Specialist
International Rescue Committee —London
- £58,736 - £107,000 a year
- English
- Business development
- Project management
11d
PR Account Manager
Spa Communications —Royal Tunbridge Wells
- From £35,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Annual leave
- Work from home
Quick apply
Single Point of Contact Engagement Specialist
Post Office Ltd —Wood Street
- Full-time
- Administrative experience
- Human resources
- Organisational skills
- Annual leave
- Employee assistance programme
IPS Employment Specialist
Mind in Bexley —Erith
- Up to £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- No degree
Quick apply
7d
Youth Justice Education Coordinator
Medway Council —Chatham
- £39,053 a year
- Full-time
- Communication skills
- School
- Annual leave
- Employee discount
9d
Resident Liaison Officer
Kier Group —Rainham
- Full-time
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Flexible schedule
9d
Engagement and Enrolment Officer
AKG (UK) Learning Ltd —London
- Up to £35,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Social media management
- Health & wellbeing programme
- Work from home
Quick apply
10d
Local Communications Officer – South East London
Metropolitan Police —Lewisham
- £40,519 a year
- Full-time
- Communication skills
10d
Driver Recruitment Specialist
Greenmile Networks Ltd —Southwark
- £100 - £250 a day
- Driving
- Contracts
- In-person
Quick apply
11d
Scrum Master - SC Eligible - Government Projects
ByDesign Secure —London
- £575 a day
- Temporary
- Hybrid work
- Azure
- Agile
- In-person
Quick apply
Relational Support Coordinator
Kingdom overflow —Upminster
- £30,840 a year
- Full-time
- Working with children
- Mentoring
- In-person
- Free parking
Quick apply
Client Engagement Specialist, Newswires, EMEA
Dow Jones —London
- Sales
- Salesforce
- English
- Annual leave
- Employee discount
Highways Project Manager
Kenson Highways —Rainham
- £50,000 - £70,000 a year
- Full-time
- Civil engineering
- Maintenance
- Project management
Quick apply
8d
Associate, Governance & Oversight Specialist
Janus Henderson —London
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- IT

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Customer Engagement Specialist

Wurth UK Ltd -
Erith

Quick apply

Job details

Permanent
£35,000 - £40,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Microsoft Excel
Sales
Analysis skills
Presentation skills
Leadership
Communication skills

Full job description

Customer Engagement Specialist

£35,000-£40,000 DOE

Role Purpose

The Customer Engagement Specialist will play a pivotal role in accelerating customer growth, strengthening retention, and shaping how we engage with medium and large business customers. This is an entrepreneurial, KPI-driven role that requires initiative, creativity, and the confidence to influence the sales and Key Account management teams.

As we expand and evolve our customer management strategy, this role offers genuine progression opportunities and the chance to help define what best-in-class customer engagement looks like for our organisation.

Key Responsibilities

Strategic Customer Growth & Engagement

Promote and support positive customer growth across medium and large customers while supporting new customer acquisition through targeted engagement initiatives.
Work proactively with the sales and KAM workforce to align efforts, strengthen communication, and ensure a unified customer experience across the entire customer journey.
Analyse customer performance data, growth trends, and engagement activity to identify opportunities, risks, and clear actions.

Entrepreneurial Ownership of Customer Programs

Design, implement, and continuously improve customer reward, retention, and loyalty programs.
Increase the use and effectiveness of customer data across all touchpoints, ensuring insights are embedded into commercial decision-making.
Lead communication and roll-out of all customer initiatives, ensuring the field teams are equipped, informed, and motivated to execute.

Sales Territory & CRM Effectiveness

Ensure vacant sales territories receive proactive communication and consistent customer contact.
Strengthen CRM usage across the sales organisation by improving data quality, process adherence, and practical value for end-users.
Support sales operations with territory optimisation, including data cleansing and opportunity mapping.

Customer Insights & Continuous Improvement

Conduct customer satisfaction surveys across all customer clusters in line with ISO requirements, transforming findings into actionable recommendations.
Analyse new, at-risk, and strategically important customers to recommend targeted interventions and safeguard business continuity.
Develop rules and follow-up structures to ensure actions are approved, implemented, and monitored.

Campaign Planning & Lead Development

Identify new potential customers and create tailored campaign strategies, including channel selection, messaging, qualification processes, and sales-force enablement.
Work with teams to ensure every campaign is executed with clarity, purpose, and measurable outcomes.

Reporting & Recommendations

Provide clear, data-backed updates to the Head of Customer Operations, including progress against KPIs, program outcomes, and further recommendations to strengthen customer growth and loyalty.

Required Skills & Qualities

Strong leadership presence with the confidence to influence commercial teams
Demonstrated project management ability
High level of initiative and entrepreneurial thinking
Strong analytical and problem-solving capabilities
Exceptional communication and customer-management skills
Advanced Excel proficiency
Sales and/or marketing background preferred
Highly organised, detail-driven, and comfortable presenting to senior stakeholders

What We Offer

23 days holiday (raising up to 28 with Length of Service)
Pension in line with auto-enrolment
Health Care plan – money towards your dental, optical and treatment therapies!
Employee Assistance Programme
Staff discount on all Wurth products
Career progression

Why This Role Matters

This is a critical role in a pivotal moment for the business. We are building the future of our customer engagement and retention ecosystem, and the Customer Engagement Specialist will stand at the centre of that transformation.

You will not simply manage tasks—you will shape strategy, improve how we work, and unlock new commercial value. This is a unique opportunity to make a mark, grow with the organisation, and influence what the next chapter of customer excellence looks like

Company Overview

Please visit https://wurth.co.uk for more information

Quick apply

Refine Your Search

engagement specialist jobs in erith

Customer Engagement Specialist

Media Relations Consultant

Event Specialist

Local Communications Officer – North – East London

Client Engagement Manager

Communications & Engagement Specialist

Immunization Specialist

PR Account Manager

Single Point of Contact Engagement Specialist

IPS Employment Specialist

Youth Justice Education Coordinator

Resident Liaison Officer

Engagement and Enrolment Officer

Local Communications Officer – South East London

Driver Recruitment Specialist

Scrum Master - SC Eligible - Government Projects

Relational Support Coordinator

Client Engagement Specialist, Newswires, EMEA

Highways Project Manager

Associate, Governance & Oversight Specialist

I want to receive the latest job alerts for engagement specialist in erith

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