Service delivery manager Work, Jobs in Erskine, Rfw (with Salaries)

Service Delivery Manager
CGI —Glasgow
- Weekend availability
- Contracts
- IT
Quick apply
4d
Field Operations Manager
Resolvecall —Paisley
- £41,500 a year
- Full-time
- Management
- Continuous improvement
- Financial services
- Annual leave
- Employee assistance programme
Quick apply
Unscheduled Care Service Improvement Manager
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Full-time
- Annual leave
- Employee assistance programme
13d
Team Manager - Glasgow (Family Wellbeing Service)
Includem —Glasgow
- £38,354 a year
- Weekend availability
- Management
- English
- In-person
- Store discount
- Annual leave
Quick apply
11d
Service Manager
Scotland Excel —Paisley
- £66,448 - £70,590 a year
- Temporary
- Management
- Care experience
- Microsoft Office
2d
Service Delivery Manager (Scotland)
North —Renfrew
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee assistance programme
Corporate Services Contract Manager
Glendale Countryside Ltd —Scotland
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Microsoft Office
- Contracts
- Annual leave
- Employee discount
Quick apply
9d
Operations Delivery Manager
Network Rail —Glasgow
- £43,588 - £51,719 a year
- Full-time
- Continuous improvement
- Driving
- Leadership
4d
Property Maintenance Supervisor
Right There —Glasgow
- £35,709 - £38,896 a year
- Monday to Friday
- Continuous improvement
- Travel
- Communication skills
- Annual leave
- Bereavement leave
Delivery Manager
NEXT —Dunbartonshire
- From £12,436 a year
- Part-time
- Employee discount
6d
Project Manager - Repairs & Maintenance (City Building Glasgow)
Arbour Services Ltd —Clydebank
- £18 - £20 an hour
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Maintenance
- Sick pay
Quick apply
5d
Delivery & Fleet Supervisor
Furnished Homes (Underley Furnishings Ltd) —East Kilbride
- From £31,724 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
12d
Operational Control Centre Controller
Strathclyde Partnership for Transport —Glasgow
- £35,325 - £46,000 a year
- Customer service
- English
- Communication skills
- Employee assistance programme
11d
Service Desk Manager
OFGEM —Glasgow
- £52,397 - £62,699 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
- Leadership
- Annual leave
- Flexible schedule
Senior Manager - Operational Excellence
Nationwide Building Society —Glasgow
- From £75,000 a year
- Full-time
- Financial services
- Leadership
9d
Operations Delivery Supervisor
Network Rail —Springburn
- £42,663 a year
- Full-time
- Communication skills
- Annual leave
- Employee discount
6d
PFI Expiry Co-Ordinator - Hard FM
Serco Plc —Wishaw
- £45,000 - £50,000 a year
- Full-time
- Engineering
- Microsoft Office
- Contracts
- Annual leave
- Employee assistance programme
Assistant Facilities Manager
Sodexo —Paisley
- Up to £35,000 a year
- Weekend availability
- Laboratory experience
- Microsoft Office
- Administrative experience
- Employee assistance programme
Quick apply
5d
Service Delivery Manager - REQ06420
North Lanarkshire Council —Motherwell
- £50,669 - £56,329 a year
- Organisational skills
- Leadership
- Annual leave
2d
Service Delivery Officer (Stations) (5 Posts) (Fixed Term 12 months)
Strathclyde Partnership for Transport —Glasgow
- £32,476 a year
- English
- Communication skills
- Employee assistance programme
11d

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Service Delivery Manager

CGI -
Glasgow

Quick apply

Job details

Permanent | Full-time
4 days ago

Benefits

Company pension

Qualifications

ITIL
Contracts
IT

Full job description

At CGI, we deliver mission-critical services that keep complex organisations running securely, efficiently, and at scale. As a Service Delivery Manager, you will play a pivotal role in ensuring the performance, reliability, and continuous improvement of key application services, driving measurable outcomes for clients. You will lead service excellence across multiple operational business services, shaping delivery, managing risk, and ensuring compliance with SLAs and KPIs. Working within a collaborative and supportive environment, you will take ownership of service performance, influence strategic direction, and help deliver resilient, high-quality solutions that make a real difference.
CGI was recognised in the Sunday Times Best Places to Work List 2025 and has been named a UK ‘Best Employer’ by the Financial Times. We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant. Join us and you’ll be part of an open, friendly community of experts. We’ll train and support you in taking your career wherever you want it to go.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This role is based in Glasgow.

Your future duties and responsibilities

In this role, you will take ownership of end-to-end service delivery across a portfolio of operational business services, ensuring performance, stability, and continuous improvement. You will lead and support Technical Leads and application support teams, overseeing service performance, compliance, and operational readiness while working closely with business partners and client stakeholders to deliver high-quality outcomes.
You will be accountable for SLA and KPI achievement, financial management, supplier coordination, and service governance. From managing major incidents and escalations to ensuring data accuracy across CMDB and service records, you will play a key role in maintaining service excellence while driving forward planning for upgrades, patching, and future demand in a collaborative, delivery-focused environment.

Lead & manage end-to-end service delivery across multiple OBS/services
Oversee & support Technical Leads and application support teams
Ensure & report on SLA/KPI compliance and service performance
Manage & maintain service currency, patching, and upgrade roadmaps
Own & govern CMDB data accuracy across applications and services
Coordinate & manage third-party suppliers and service providers
Handle & escalate major incidents, ensuring effective client communication
Act as primary interface for business partners and client service teams
Manage & track financials, including BAU effort, POs, and renewals
Support & approve service documentation, including AiS artefacts
Plan & coordinate service outages, changes, and maintenance activities
Participate in on-call rota for out-of-hours service support

Required qualifications to be successful in this role

You will bring proven experience in service delivery management within complex, regulated environments, with strong leadership, stakeholder engagement, and operational management capabilities. You should be confident managing service performance, financials, suppliers, and technical teams, with a clear understanding of IT service management principles and frameworks.
You should have strong experience in

Service Delivery Management or similar roles
Proven ability to manage SLAs, KPIs, and service performance outcomes
Experience leading technical teams and supporting staff development and performance
Strong stakeholder management and client engagement skills
Experience managing third-party suppliers and contracts
Solid understanding of ITIL or IT service management frameworks
Experience with CMDB management and service data governance
Ability to manage financials including budgeting, forecasting, and invoicing
Experience handling major incidents and service escalations
Willingness to participate in an on-call rota covering nights and weekends.

#LI-SF1

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

service delivery manager jobs in erskine, rfw

Service Delivery Manager

Field Operations Manager

Unscheduled Care Service Improvement Manager

Team Manager - Glasgow (Family Wellbeing Service)

Service Manager

Service Delivery Manager (Scotland)

Corporate Services Contract Manager

Operations Delivery Manager

Property Maintenance Supervisor

Delivery Manager

Project Manager - Repairs & Maintenance (City Building Glasgow)

Delivery & Fleet Supervisor

Operational Control Centre Controller

Service Desk Manager

Senior Manager - Operational Excellence

Operations Delivery Supervisor

PFI Expiry Co-Ordinator - Hard FM

Assistant Facilities Manager

Service Delivery Manager - REQ06420

Service Delivery Officer (Stations) (5 Posts) (Fixed Term 12 months)

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