Customer service representative Work, Jobs in Ewell, Sry (with Salaries)

Wholesale Customer Support Coordinator
Fred Perry Ltd —London
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Representative - Epsom
Nationwide Building Society —Epsom
- From £26,500 a year
- Full-time
- Customer service
- Banking
1d
Customer Service Advisor - Crystal
TUI Group —Surbiton
- Weekend availability
- Remote
- Communication skills
- Employee discount
10h
Customer Service & Operations Coordinator
Datta's Wholesale —Bromley
- From £26,436.80 a year
- Full-time
- Microsoft Excel
- Customer service
- English
Quick apply
10h
Customer Service Representative - Packaging
ProAmpac Grimsby —London
- £32,000 - £34,000 a year
- Hybrid work
- CRM software
- Customer service
- Organisational skills
Quick apply
6d
Customer Service Representative
HSBC Global Services Limited —London
- From £25,500 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
11d
Customer Service Coordinator
Wates —Croydon
- Customer service
- IT
- Communication skills
12d
Care Home Customer Support Assistant
Bupa —Court
- £26,514 - £33,712 a year
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Gym membership
Quick apply
14d
Customer Service Assistant (Arcades)
HB Leisure —London
- £8.60 - £12.71 an hour
- Part-time
- Customer service
- Communication skills
- Resort
- Employee assistance programme
- Employee discount
Quick apply
7d
Customer Support Coordinator
Places for People —Court
- £27,994.57 a year
- Nights as needed
- Flexible schedule
9h
Customer Service Advisor Day
YMCA St Pauls Group —Surbiton
- £26,660.03 a year
- Customer service
- School
Customer Service Assistant
HEADWAY RESOURCES CONSULTANCY LTD —London
- £14 - £16 an hour
- Full-time
- Hospitality
- Customer service
- In-person
- Free parking
Quick apply
11h
Customer Service Support
R T QUAIFE ENGINEERING LTD —Sevenoaks
- From £14 an hour
- Full-time
- Bilingual
- Sales
- Customer service
- Free parking
Quick apply
1d
Retail Customer Service Assistant - Temporary
bp Retail —London
- £13.45 an hour
- Part-time
- Café
12d
Part Time Customer Service Assistant
Leeds Building Society —Epsom
- £27,000 a year
- Microsoft Office
- Tax experience
14d
Customer Service Representative
Vin-X Limited —Horsham
- £28,000 a year
- Full-time
- Customer service
- Analysis skills
- IT
Quick apply
7h
Customer Service Representative
Emerald Life —London
- £16 an hour
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
Quick apply
Customer Support Representative
Stream —London
- £28,000 - £31,000 a year
- Overtime
- Hybrid work
- Financial services
- Annual leave
Quick apply
14d
Inside Sales & Customer Service Representative
Callaway —Chessington
- £28,000 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Customer Service Representative (Circa 18-Month Fixed-Term Contract)
Biggin Hill Airport Ltd —Biggin Hill
- £28,980 a year
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Annual leave
Quick apply

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Wholesale Customer Support Coordinator

Fred Perry Ltd -
London

Quick apply

Job details

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Life insurance

Qualifications

Microsoft Excel
Communication skills

Full job description

Triple Wimbledon champion Fred Perry founded his brand in 1952. He was the son of a cotton spinner, who played and fought his way through, always with style – and despite the establishment. Today, Fred Perry is a global community of over 370 employees, all inspired by the Laurel Wreath and what it represents

PURPOSE:
You will be a key contact for your designated market, providing valuable information and communication to our wholesale partners, across all your allocated areas. Responsible for supporting key accounts as well as working closely with internal and external stakeholders such as business development, logistics, warehouses, merchandising and credit departments to proactively eradicate any issues and ensure the timely flow of goods to and from our wholesale account partners.

KEY RESPONSIBILITIES:

Send order acknowledgements through to the BD team & wholesale partners, to review seasonal orders, highlighting any anomalies.
Maintain sales orders by actioning the redating, cancelling of styles/orders, and the deletion of withdrawn styles to ensure system is up-to-date and accurate, notifying the customer where necessary.
Ensure all orders are entered onto our system accurately by the given deadlines, giving support to your colleagues where necessary.
On receipt of customer ASN’s, validate these against the original sales order and highlight any discrepancies to the BDM’s or customers.
Update orders with new address and price details as required.
Send customers order reports to give visibility of those outstanding.
Highlight to customers and BDM’s any orders that have not been called in and provide necessary info and pressure to achieve delivery.
Liaise with customers and any corresponding departments to resolve customer queries or provide information as requested.
Maintain a strong relationship with customers, and markets by email phone/video meetings and reporting with key call outs.
Understand how stock is held within the business to allocate stock to fulfil orders and meet customer expectations. This will include seasonal transfers to minimise the effects on shortfalls for the customer.
Liaise with Logistics, Planning and Production to ensure the warehouse/factories are notified about customer’s specific labelling, packaging, and delivery requirements.

THE PERSON

Good working knowledge of different markets, shipping procedures & retail quarters & functions.
Excellent communication skills (written and verbal) and relationship development with internal and external stakeholders
Effective and pro-active problem solver
Ability to prioritise tasks and be self-organised
Excellent attention to detail
Experience in Microsoft products, including Excel
Must be able to work independently as well as being a team player
Previous experience within the wholesale / logistical environment advantageous

HOURS:

We actively encourage our teams to have a good work/life balance and so we are pleased to offer flexible working shifts at Fred Perry HQ. Our core shift hours are from 10am – 4.30pm and so employees can choose to start and finish early, or start and finish late. (i.e. work 8:00am-4:30pm, or 10:00am-6:30pm etc). We also have 30-minute early finish on Fridays.

As we continue to work in a more flexible way, the Head Office acts a brand hub, where we can all connect and collaborate with one another. This role is a mix of office based (London) and remote working. We will expect the employee to come into the office regularly for face-to-face meetings and to work alongside their team on collaborative projects.

BENEFITS:

We are proud to offer a wide range of benefits to all our staff, and continue to reassess what our community needs from us to thrive. We don’t want to be a good company to work for, we want to be a great one. Here are some things we currently offer:

Annual performance-related bonus
Competitive salary
Generous staff discount and regular sample sales
Generous pension scheme with 8.5% company contribution
Option to buy an extra 5 days holiday annually
Enhanced maternity and paternity packages
Life insurance
Private healthcare
Cycle to work scheme
Early finish Fridays
Season ticket loan
Additional benefits with long service
25 days annual leave plus Bank Holidays
Annual Birthday vouchers
EAP
Social Events

We actively welcome applications from people of all different backgrounds. Your CV will be submitted to hiring managers with all personal details hidden to ensure anonymity.

Quick apply

Refine Your Search

customer service representative jobs in ewell, sry

Wholesale Customer Support Coordinator

Customer Representative - Epsom

Customer Service Advisor - Crystal

Customer Service & Operations Coordinator

Customer Service Representative - Packaging