Junior technical support Work, Jobs in Failsworth, Gtm (with Salaries)

Support Engineer
Byteful.com —Manchester
- £30,000 - £45,000 a year
- Full-time
- SQL
- APIs
- In-person
- Language training provided
- Employee discount
Quick apply
11d
IT Support Technician
Bright Futures Care —Warrington
- £26,000 - £30,000 a year
- Full-time
- Customer service
- Windows
- No degree
6d
Junior QA Analyst
Pimberly —Manchester
- Up to £30,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Agile
- In-person
- Health & wellbeing programme
- Work from home
Quick apply
Junior Production Operator
Wull Technologies —Manchester
- £25,000 a year
- Full-time
- In-person
- Leadership
- Mechanical knowledge
- Sick pay
Quick apply
9d
2nd Line Support Engineer
Excalon Ltd —Salford
- Full-time
- Azure
- Microsoft Outlook
- SharePoint
- Health & wellbeing programme
- Life insurance
Quick apply
1d
Full Stack Software Developer (TypeScript / Next.js)
Has Utility Ltd —Manchester
- £33,458.77 - £88,740.39 a year
- Full-time
- Azure
- Java
- SQL
Quick apply
13d
Junior Python Developer
RSM UK —Manchester
- Full-time
- Hybrid work
- Azure
- Mentoring
- Software development
Manchester - Junior Developer - Elevate Programme
Vantage Point —Manchester
- Full-time
- Hybrid work
- Java
- SQL
- JavaScript
Growth Operations (Marketing / Ops Generalist)
Byteful.com —Manchester
- £28,000 - £38,000 a year
- Full-time
- SQL
- Analysis skills
- APIs
- Employee discount
- Sick pay
Quick apply
11d
Junior Hardware Engineer
Unipart —Stockport
- £34,000 a year
- Computer literacy
- Computer skills
- Communication skills
Quick apply
Junior Bid Writer
Auxilium service ltd —Dukinfield
- Full-time
- English
- Microsoft Office
- Business development
Quick apply
RESEARCH ASSOCIATE
The University of Manchester —Manchester
- £37,694 - £43,482 a year
- Full-time
- Hybrid work
- University
- Travel
- Annual leave
3h
AI Engineer
JDSPORTS —Bury
- Full-time
- APIs
- AI
- Python
- Employee discount
Quick apply
DevOps Engineer
Gemba Advantage —Manchester
- £40,000 - £70,000 a year
- Hybrid work
- Maintenance
- AWS
- Scripting
Quick apply
Junior Project Manager / Website Developer
Beebot AI —Sale
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Project management
- HTML
Quick apply
5d
Project Planner
Rolls-Royce SMR —Manchester
- £50,600 - £66,465 a year
- Full-time
- Hybrid work
Junior Data Scientist - AI Practice Team
American Bureau of Shipping (ABS) —Warrington
- Full-time
- Azure
- SQL
- AWS
Junior Project Manager
Mark43 —Manchester
- Hybrid work
- PMP
- Analysis skills
- Project management
Quick apply
Major Incident Management Lead
The Co-operative Bank —Manchester
- £68,000 - £93,500 a year
- Full-time
- Hybrid work
- Driving
- Travel
- Mentoring
CAD Technician
Metis Consultants —Manchester
- AutoCAD
- Civil engineering
- CAD

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Support Engineer

Byteful.com
Manchester

Quick apply

Job details

Full-time
£30,000 - £45,000 a year
11 days ago

Benefits

Casual dress
Free flu jabs
Company pension
Language training provided
Company events
Employee discount
Transport links
Bereavement leave
Referral programme
Sick pay

Qualifications

Technical support
SQL
Zendesk
REST
APIs
AI
Communication skills
Python

Full job description

About Byteful

Our residential proxy network is used by web scraping, automation and agentic AI companies worldwide. We support thousands of customers across 195+ countries and process 25+ billion proxy requests per month, with +252% YoY platform sign-up growth. We've grown to seven figures in ARR without raising a penny, and we're just getting started.

Support Engineer (Customer Success / Technical Support)

Python, REST APIs, SQL
Manchester City Centre (Deansgate) – In-person, 5 days per week
Full-time
Salary between £30,000-45,000 (Dependent on experience and skill set)

About the role

We’re hiring a Junior–Mid Level Support Engineer to own customer success and build our support function from the ground up at a fast-growing proxy infrastructure company used by web-scraping, automation, and agentic AI companies worldwide.

We support thousands of customers across 200+ countries, process 15+ billion proxy requests per month, and handle petabytes of data flowing through our network.

We’ve grown bootstrapped to $2M ARR with +318% YoY platform sign-up growth — and we’re just getting started.

Right now, support runs through the founder. Your job is to change that. You’ll own the entire customer experience — from onboarding and KYC to technical troubleshooting and documentation — and build the tooling and processes that let us scale toward a 24/7 support team. This isn’t a ticket-answering job; it’s a build-the-function job that happens to include answering tickets.

This is a fast-paced, high-ownership startup environment. We move quickly, ship frequently, and expect you to learn fast, take responsibility, and make decisions without waiting for permission.

You’ll gain hands-on experience with support tooling and automation, API integration, KYC and identity verification, trust and safety, and the processes behind a SOC 2 attestation.

What you’ll be doing

Support customers across chat, email, and tickets — proxy integration, connection and blocking issues, billing and account queries
Build internal tooling and automations using APIs to speed up support tasks
Reduce ticket volume at the source by improving customer flows and UX
Own and improve customer-facing documentation and troubleshooting guides
Manage ticket triage and evaluate AI tooling for deflection and auto-triage
Run customer onboarding and KYC flows (iDenfy), including manual review edge cases
Handle abuse reports, AUP enforcement, and account suspensions
Feed ticket themes and pain points back into product decisions

What we’re looking for

Must have

1–3 years experience in a technical support, customer success, or similar role
Basic Python (or similar) for automation and working with APIs
Comfortable with REST APIs and reading API docs independently
Basic SQL for pulling customer data and debugging
Excellent written communication — clear, concise, and empathetic
Comfortable handling sensitive customer data (PII) responsibly
Comfortable working in-person in Manchester, 5 days per week
Strong ownership mindset — happy being the first person in the function

Nice to have

Experience with support platforms (Intercom, Zendesk, Plain, Front, Help Scout)
Familiarity with proxies/networking (residential vs ISP vs datacenter IPs, sessions, geotargeting)
Experience with identity verification tools (iDenfy, Sumsub, Onfido, Persona, Veriff)
Experience with AI support tooling (Intercom Fin, Zendesk AI) or OpenAI/Anthropic APIs
Trust and safety or abuse-handling exposure
Familiarity with SOC 2 or compliance platforms (Vanta, Drata, OneLeet)
Experience writing documentation in Mintlify, GitBook, or Notion
Willingness to relocate in the future is a plus. We plan to relocate our head office to London within the next few years, and compensation would be reassessed as part of any relocation.

What you’ll get

Salary between £30,000-45,000 (Dependent on experience and skill set)
High ownership from day one
The chance to build a support function from scratch
A steep learning curve and rapid growth
A young, ambitious team building a fast-growing company
Clear path toward leading the support team

How to apply

Send a short note on why you’re interested
Examples of customer-facing writing or any support/tooling you’ve worked on
GitHub or project links if available
Apply via Indeed platform.

Job Type: Full-time

Pay: £30,000.00-£45,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Employee discount
Free flu jabs
Language training provided
Referral programme
Sick pay
Transport links

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

junior technical support jobs in failsworth, gtm

Support Engineer

IT Support Technician

Junior QA Analyst

Junior Production Operator

2nd Line Support Engineer

Full Stack Software Developer (TypeScript / Next.js)

Junior Python Developer

Manchester - Junior Developer - Elevate Programme

Growth Operations (Marketing / Ops Generalist)

Junior Hardware Engineer

Junior Bid Writer

RESEARCH ASSOCIATE

AI Engineer

DevOps Engineer

Junior Project Manager / Website Developer

Project Planner

Junior Data Scientist - AI Practice Team

Junior Project Manager

Major Incident Management Lead

CAD Technician

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