Guest experience manager Work, Jobs in Farnborough, Ham (with Salaries)

Venue Manager @ Millbridge Court
Dearborn Studio —Frensham
- £48,000 a year
- Weekend availability
- Hotel
- Budgeting
- In-person
- Annual leave
- Bereavement leave
Quick apply
3d
Event Enquiry Assistant
Dearborn Estates —Guildford
- From £33,000 a year
- Full-time
- Sales
- Hotel
- Travel
- Annual leave
- Employee assistance programme
Quick apply
1d
Host Team Leader - Reception
Village Hotels - Farnborough - Reception / Nights —Farnborough
- £12.71 - £12.96 an hour
- Part-time
- Hotel
- School
- Employee assistance programme
- Gym membership
Quick apply
4h
Competitions & Events Administrator
National Rifle Association —Bisley
- £26,500 - £27,000 a year
- Full-time
- Data entry
- Organisational skills
- Time management
- Health & wellbeing programme
- Employee discount
Quick apply
1d
Golf Course & Landscape Manager
Mad Swans —Alton
- £45,000 a year
- Weekend availability
- In-person
- Guest services
- Free parking
- Employee discount
Quick apply
Assistant People and Culture Manager
Pennyhill Park Hotel & Spa —Bagshot
- £38,500 a year
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Employee assistance programme
- Employee discount
Lounge Manager
Flexjet Europe —Farnborough
- Weekend availability
- Leadership
- Communication skills
Quick apply
Weddings & Events Manager
Four Seasons —Hook
- Weekend availability
- Hotel
- Organisational skills
- Training & development
3d
Golf Manager
Mad Swans —Alton
- £45,000 - £50,000 a year
- Weekend availability
- Hotel
- In-person
- Guest services
- Free parking
- Employee discount
Quick apply
In Room Dining Manager
Four Seasons Hotel Hampshire —Hook
- £50,000 - £55,000 a year
- Weekend availability
- Inventory control
- Hotel
- Organisational skills
Quick apply
7d
Assistant General Manager
Burhill Group Limited —Guildford
- £35,000 - £37,000 a year
- Full-time
- Customer service
Bar/Event Manager
Lakeside Leisure Group —Camberley
- £25,420 - £30,000 a year
- Full-time
- Bar
- Inventory control
- Restaurant management
Quick apply
Manor Operations Manager
Foxhills Club & Resort —Chertsey
- Weekend availability
- Inventory control
- Sales
- Hotel
- Free parking
- Employee assistance programme
Quick apply
General Manager
Spinners UK —Reading
- From £42,000 a year
- Full-time
- Bar
- Team management
- In-person
- Employee assistance programme
- Employee discount
Quick apply
3d
Operations Manager - Salon and Wellness
Independent Medispa and Wellness Hub —Henley on Thames
- From £16 an hour
- Part-time
- Social media management
- Research
- Business development
- Free parking
- Employee discount
Quick apply
9d
Front of House Supervisor
The Prince Arthur, Grove rd, Windsor —Windsor
- £32,000 - £35,000 a year
- Full-time
- Hospitality
- Bar
- Inventory control
Quick apply
Hotel Receptionist - casual/zero hours DAY & NIGHT SHIFTS
Active Hospitality —Wokingham
- Up to £12.71 an hour
- Weekend availability
- Hotel
- Front desk
- In-person
- Free parking
- Employee discount
Quick apply
Front of House (FOH) Building Host
Ethos Farm —Reading
- £15.10 an hour
- Part-time
- Microsoft Powerpoint
- Computer literacy
- Front desk
Quick apply
14d
Clubhouse Manager - Winter Hill Golf Club
Get Golfing CIO —Maidenhead
- Weekend availability
- CRM software
- Team management
- Organisational skills
- Employee discount
- Flexible schedule
Quick apply
11d
People Operations Manager - Racing
Sodexo —Ascot
- £44,000 a year
- Weekend availability
- Hospitality
- Microsoft Office
- Continuous improvement
- Employee assistance programme
Quick apply
1d

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Venue Manager @ Millbridge Court

Dearborn Studio
Frensham

Quick apply

Job details

Permanent | Full-time
£48,000 a year
3 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Company events
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
On-site parking

Qualifications

Hotel events and banqueting department experience
Recruitment experience
Barista experience
Microsoft Office Suite
Event management experience
Forecasting
Overseeing budgeting and forecasting
Budgeting
Events management
Training & development
Leadership
Team motivation leadership
Communication skills
Hospitality management
Rota coordination

Full job description

Position: Venue Operations Manager

Millbridge Court, an exclusive use event space and private hire hotel in Surrey is seeking a Venue Operations Manager to oversee a busy calendar of events, including brand takeovers, corporate away days and weddings. As the venue manager, you will lead the team by example to ensure an exceptional client experience from initial enquiry to the delivery of the event itself. The right candidate will have an entrepreneurial spirit and be an ambassador for the Millbridge Court brand standards, with keen attention to detail and a passion for service. A successful Venue Operations Manager will work collaboratively with Dearborn to actively seek ways to over-deliver on guest experience and lead the team through the operational delivery of the day to day running of the venue and events.

Responsibilities:

Oversee the smooth running of all areas of the business, leading from the ground to manage the guest experience from point of enquiry to the delivery of the event with a focus on leading the operational running of the site.
Oversight of guest experience at all touchpoints, ensuring the highest standard of service is proactively considered and delivered.
Ensuring the brand standards are always met through venue presentation and all client communications.
Assessing strategic ways to improve and develop the site to deliver efficiency and exceptional client experience at every step of the client journey.
Proactively implement ways to increase revenue and profitability, particularly from beverage upsells.
Hosting weekly meetings and overseeing all teams, working with them to deliver exceptional weddings and events, including planning and post-event reporting.
Genuine and approachable team leadership that will empower and inspire, including training and supporting staff, overseeing team rotas and all internal departments.
Identifying and escalating maintenance issues and dealing with these where necessary.
Working closely with the event delivery teams to ensure all staffing, logistics and bars are covered and running efficiently.
Proactively seeking opportunities to improve the operational functionality of the venue and working closely with Dearborn to implement improvements.
Creating and updating SOP’s to ensure effective delivery of every product.
Working closely with the external catering team to delivery exceptional events.
Oversee revenue and hit target GPs.
Line management of on-site staff including payroll and recruitment as well as building on positive company culture.
Working closely with Dearborn to create and implement training and development programmes for team members.
Managing annual budgets.
Revenue reporting and forecasting.
Managing ongoing projects and developments on-site alongside Dearborn head office.
Oversight of all Health and Safety on site working closely with Dearborn and the Estate Manager to ensure compliance.

Key Requirements

Excellent customer service with a passion for all aspects of hospitality.
Natural communicator with experience leading a team of like-minded people.
Confident leader and resourceful problem solver.
3 years’ experience at management level in a 5* hospitality or luxury event environment, with a proven track record for exceptional event delivery.
Highly organised, efficient and detail oriented.
Experience in recruitment, training and team development.
Previous experience managing budgets and driving profitability.
Experience in rota planning, SOP development and team training.
Strong operational and strategic thinking with a focus on efficiency and guest satisfaction.
Intermediate to expert level of knowledge of bar & wine preferred.
Barista experience required.
Proficient in MS Office.
Exceptional written and verbal communication.
Ability to work flexibly across all aspects of events, sales and planning departments, including weekends and evenings.

What we offer

Salary of £48,000 p/a
23 days annual leave, plus bank holidays.
Additional day off for your birthday each year.
Exciting & rewarding working environment, with opportunity for career development.

Hours

45 hours per week across 5 days with 2 days off per week, inclusive of evenings and weekends.

Job Types: Full-time, Permanent

Pay: £48,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
On-site parking

Application question(s):

What makes you a good fit for the role?

Experience:

Management in 5* Hospitality : 3 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

guest experience manager jobs in farnborough, ham

Venue Manager @ Millbridge Court

Event Enquiry Assistant

Host Team Leader - Reception

Competitions & Events Administrator

Golf Course & Landscape Manager

Assistant People and Culture Manager

Lounge Manager

Weddings & Events Manager

Golf Manager

In Room Dining Manager

Assistant General Manager

Bar/Event Manager

Manor Operations Manager

General Manager

Operations Manager - Salon and Wellness

Front of House Supervisor

Hotel Receptionist - casual/zero hours DAY & NIGHT SHIFTS

Front of House (FOH) Building Host

Clubhouse Manager - Winter Hill Golf Club

People Operations Manager - Racing

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