Delivery manager Work, Jobs in Farringdon, Gtl (with Salaries)

Customer Experience and Operations Manager
Love Velo —Holborn
- £35,000 - £40,000 a year
- Full-time
- CRM software
- Management
- Customer service
- Store discount
- Annual leave
Quick apply
5d
Massimo Dutti Operations Manager- Regent Street
INDITEX —London
- Weekend availability
- Analysis skills
- Team management
- Mentoring
Quick apply
Telephonist / Account Manager Wanted for Courier Company! – Part Time
West London Transport Ltd —London
- From £15 an hour
- Part-time
- Customer service
- Business development
- In-person
- Flexible schedule
Quick apply
11d
Senior Delivery Manager
Synapri —South East London
- Up to £95,000 a year
- PMP
- Team management
- Agile
Intermediate Agile Delivery Manager
HippoDigital —London
- £38,500 - £47,000 a year
- Hybrid work
- In-person
- Employee discount
13d
Guest & Colleague Experience Manager
Portico Corporate Reception Management —London
- £55,000 - £60,000 a year
- Full-time
- Continuous improvement
- Training & development
- Guest services
- Annual leave
- Life insurance
Quick apply
10d
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Customer Support Manager - FTC 1 year contract
Second Nature —London
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Leadership
- Communication skills
Quick apply
9d
Delivery Manager -UK - Permanent
Satalia —London
- Full-time
- Remote
- PMP
- Continuous improvement
- AI
- Flexible schedule
3d
Deputy Manager - Bershka Parkhouse
INDITEX —London
- Full-time
- Merchandising
- Recruiting
- Retail management
- Employee discount
Quick apply
Service Delivery Manager
Ekco —London
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Delivery Program Manager
Google —London
- £92,000 - £94,000 a year
- Bachelor's degree
- No degree
10d
Project Delivery Manager
The Guinness Partnership —London
- £4,000 a week
- Full-time
- Customer service
- Project management
- Contracts
6d
Programme Delivery Manager
Tes Global —London
- £40,000 - £45,000 a year
- Part-time
- Doctoral degree
- Master's degree
- Education
- Annual leave
- Employee assistance programme
Quick apply
12d
Head of Customer Care
Clarion Housing Group —London
- £70,398 - £87,998 a year
- Full-time
- Hybrid work
- Customer service
- Team management
- Travel
3d
Customer Experience Manager
Gaia —London
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Salesforce
- Financial services
- In-person
Quick apply
Senior Programme Delivery Manager
Imperial College London —South Kensington
- £59,808 - £71,793 a year
- Weekend availability
- Hybrid work
- Management
- University
- Continuous improvement
- Annual leave
6d
Delivery Manager
NewsUK —London
- Hybrid work
- Employee assistance programme
- Employee discount
Senior Delivery Manager
Waracle —London
- Full-time
- Hybrid work
- Mentoring
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Customer Experience and Operations Manager

Love Velo
Holborn

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
5 days ago

Benefits

Casual dress
Store discount
Cycle to work scheme
Annual leave
Company pension
Work from home
Company events
Employee discount
Paid volunteer time

Qualifications

CRM software
Management
Customer service
Supervising experience
Continuous improvement
Continuous improvement cycles oversight
Ticket management systems
Cycling
Customer support
Events management
AI
Leadership
Project management experience
Team motivation leadership

Full job description

About Love Velo

At Love Velo, we’re redefining cycling holidays. Founded in 2009, we’ve grown into the leading cycling travel company, taking over 10,000 cyclists to more than 30 countries every year — with ambitious expansion plans over the next 12 months. We operate lovevelo.co.uk for the UK market and lovevelo.travel for the North American market.

We’ve been recognised at the British Travel Awards and rated Excellent (5/5) on Trustpilot for the tailor-made cycling experiences we build for our customers, whether they’re seasoned riders or have never been on a bike. What sets us apart is our people: a close-knit, ambitious team that takes huge pride in what we do.

About the Role

As Customer Experience & Operations Manager, you’ll take overall ownership of Love Velo’s post-sales department — ensuring every customer receives an exceptional experience, from booking through to the completion of their holiday.

You’ll lead the ongoing evolution of our customer service operation, continuing to build and innovate as the business grows, and driving improvements in processes, technology and team performance — all in service of the exceptional holidays we take huge pride in delivering.

Key Responsibilities

Leading and developing the post-sales team, with direct line management and day-to-day oversight of team members.
Defining and governing the end-to-end post-sales operation — spanning customer communications and the administrative execution of bookings, including accommodation, bike hire, transfers and amendments — establishing the standards, workflows and escalation paths that the team is held to.
Holding overall accountability for the operational integrity of travel documentation and group management, ensuring processes are robust, scalable and consistently well-executed.
Directing the strategy, planning and delivery of Love Velo’s sportive and event programme internationally — including flagship events in Mallorca, France and the Dolomites — and representing Love Velo on the ground to ensure delivery meets the standard our customers expect.
Driving continuous improvement across the department through new processes, automation and operational best practice.
Leading the implementation and delivery of new systems and technologies, including a customer ticketing platform and AI-assisted customer support.
Owning customer feedback, service levels and operational KPIs, using data to identify and act on opportunities to improve efficiency, customer satisfaction and commercial performance.
Partnering closely with the Sales team to ensure a seamless customer journey and support the business’s future growth.

What We're Looking For

We’re seeking an experienced, hands-on operations and customer service leader who thrives in a fast-paced, customer-focused environment. This is a genuinely exciting opportunity to work at the heart of the UK’s leading cycling travel company — we’re looking for someone with real passion for travel and cycling, and the energy to match.

Essential Skills & Experience

5+ years’ experience in a customer service management or team leadership role.
Strong working knowledge of CRM and customer service/ticketing systems, with the ability to identify and implement the right tools for the business.
A proven track record of driving process improvement and delivering measurable gains in service quality and efficiency.
Experience managing projects end-to-end, from scoping through to delivery.
Confident using AI tools and automation to enhance customer service processes.
Strong people leadership skills, with experience developing and motivating a team.

Desirable

Knowledge of customer service/ticketing systems (e.g. Zoho Desk) is an advantage.
Travel industry experience and knowledge of UK or overseas travel.
A love or knowledge of cycling (not essential, but a bonus!).

Why Join Love Velo?

A seat on Love Velo’s senior leadership team, shaping decisions that affect the whole business.
A personal progression plan to help you continue growing in your career — this role itself was created through internal promotion, and we’re proud to keep investing in our people.
Travel Perks: opportunities to attend overseas cycling events and sportives as part of leading our event programmes, and to see first-hand the holidays you and your team deliver.
Monthly Team Bonus: £250 per month if the company achieves its monthly team margin target, plus a Bi-Annual Company Bonus based on overall business performance.
Annual Leave: 25 days plus bank holidays.
Cycle to Work Scheme.
Discounted holidays for you and your family.
Workplace pension.
The opportunity to shape the future of Love Velo’s customer experience and operations as the business scales.
Monday to Thursday, you'll be based in our Holborn office, with the option to work from home on Fridays.
Charity Volunteer Programme

How to Apply

This is a rare chance to take true ownership of the customer experience at an award-winning, fast-growing cycling travel company — and to do it as part of the senior leadership team. If you’re a passionate, driven operations leader ready for your next challenge, apply today and take the next step in your career with Love Velo.

This role will be advertised on Indeed. Alternatively, you can apply directly by sending your CV and a short covering note to [email protected]

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Paid volunteer time
Store discount

Application question(s):

Have you worked in the travel industry before?
What experience, knowledge, or personal interest do you have in cycling?
What experience do you have working with CRM or customer service/ticketing systems, and what have you used them for?

Work Location: In person

Quick apply

Refine Your Search

delivery manager jobs in farringdon, gtl

Customer Experience and Operations Manager

Massimo Dutti Operations Manager- Regent Street

Telephonist / Account Manager Wanted for Courier Company! – Part Time

Senior Delivery Manager

Intermediate Agile Delivery Manager

Guest & Colleague Experience Manager

Head of Customer Experience

Customer Support Manager - FTC 1 year contract

Delivery Manager -UK - Permanent

Deputy Manager - Bershka Parkhouse

Service Delivery Manager

Contact Centre Operations Manager

Delivery Program Manager

Project Delivery Manager

Programme Delivery Manager

Head of Customer Care

Customer Experience Manager

Senior Programme Delivery Manager

Delivery Manager

Senior Delivery Manager

I want to receive the latest job alerts for delivery manager in farringdon, gtl

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