Head of customer service Work, Jobs in Feltham (with Salaries)

Charter Manager (Private Jet and Helicopter Charter)
Starflight Aviation LTD —Farnborough
- £50,000 - £60,000 a year
- Weekend availability
- CRM software
- Customer service
- Business development
- Free parking
Quick apply
Weekend Centre Manager (Part Time)
Ali's Academy —Hounslow
- £15 an hour
- Part-time
- Google Suite
- Management
- Computer literacy
Quick apply
Receptionist
JLL —Feltham
- Monday to Friday
- Computer literacy
- Hotel
- Continuous improvement
8d
Head of Customer Success
Commusoft —London
- £74,000 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Leadership
Head of Customer Experience
Stellify —London
- £95,000 - £110,000 a year
- Hybrid work
- CRM software
- Team management
Quick apply
Operations Manager
First Facilities Support LTD —High Wycombe
- £33,000 - £43,500 a year
- Full-time
- Hybrid work
- Computer literacy
- Microsoft Office
- Recruiting
- Free parking
- Annual leave
Quick apply
Head of Customer Excellence (FTC)
Benifex —London
- £77,500 - £95,000 a year
- Hybrid work
- Analysis skills
- Employee assistance programme
- Employee discount
Facilities & Travel Coordinator
Air Charter Service —Surbiton
- £35,000 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Hospitality
- Annual leave
- Gym membership
Quick apply
Head Of Recycle
Lampton Services —Slough
- Full-time
- Hybrid work
- Continuous improvement
- Travel
- Leadership
- Employee assistance programme
- Gym membership
Head of Customer Operations
Skin Analytics Ltd —London
- Full-time
- Hybrid work
- Continuous improvement
- Training & development
- AI
- Annual leave
Quick apply
Head of Customer Service Experience (18-months)
British Airways —London
- Full-time
- Analysis skills
- Continuous improvement
- Communication skills
9d
Head of Operations
Venta Global —Hook
- Full-time
- Budgeting
- Employee discount
Quick apply
Head of Training
LRG —Camberley
- Hybrid work
- Project management
- Team management
- Organisational skills
Quick apply
D2C Head of Customer Experience
Elavate —London
- £40,000 - £55,000 a year
- Hybrid work
- Team management
- Training & development
- Leadership
Head of Operations
Bidfood —Slough
- Customer service
- Continuous improvement
- Team management
- Employee discount
Quick apply
Anti Money Laundering Service Delivery Lead
Lifetime Legal Ltd —Wokingham
- Up to £36,000 a year
- Full-time
- Customer service
- Continuous improvement
- Organisational skills
Quick apply
Visiting Property Manager
ELM Group —St Albans
- £20,592 a year
- Part-time
- Customer service
- Cleaning
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
General Manager
Aramark —Windsor
- £50,000 a year
- Weekend availability
- Hospitality
- Customer service
- Business development
- Annual leave
8d
Receptionist
NAB-Jones Lang LaSalle Services —Sunbury
- Full-time
- Computer literacy
- Hotel
- Continuous improvement
Quick apply
8d
Head of Operations
Sessions —London
- £65,000 - £75,000 a year
- Hybrid work
- Hospitality
- Restaurant management
- English
- Employee assistance programme
Quick apply

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head of customer service jobs near feltham

Charter Manager (Private Jet and Helicopter Charter)

Starflight Aviation LTD
Farnborough

Quick apply

Job details

Permanent | Full-time
£50,000 - £60,000 a year

Benefits

Free parking
Company pension
Company events
Private medical insurance
On-site parking

Qualifications

CRM software
Sourcing
Driving Licence
Client engagement
Customer service
Business development
Partnership building
Organisational skills
Relationship management
Communication skills
A Level
Negotiation

Full job description

About Starflight:

Beginning operations in 1990, Starflight Aviation has been providing ad-hoc private jet and helicopter charter solutions for over 30 years.

Our keen eye for detail, personable staff, and dedication to safety, security and confidentiality led us to originally specialise in travel for the music and entertainment industry. Upholding those same qualities, we are proud of our now diverse client base, working with some of the largest companies in the world, high net worth individuals, sporting, music and entertainment talent, government officials, and royalty.

With our UK headquarters at Farnborough Airport, regional head office in New York (Teterboro Airport), and sales offices in Chicago, Florida, Phoenix and Washington DC, Starflight has the ability and expertise to provide private charter anywhere in the world.

Job Description:

Starflight Aviation are seeking an ambitious and driven Charter Manager to join our team, specialising in private jet and helicopter charter. The role is based on site at our Farnborough Airport offices.

This is a fast-paced, client-facing position at the heart of charter sales and flight operations. You will manage private charter bookings from initial enquiry through to completion, acting as a trusted advisor to our prestigious clientele. We welcome candidates with experience in private or general aviation who are eager to develop their careers within a dynamic, supportive environment.

Working closely with the Senior Charter Manager and Director of Charter Sales, you will oversee the end-to-end coordination of charter flights, including flight setup and preparation of detailed flight briefs. You will be responsible for building and maintaining a strong sales pipeline, confidently engaging with high-net-worth individuals, and liaising directly with clients and airline partners at every stage of the charter journey to consistently deliver service that exceeds expectations.

In addition to core working hours, following an initial embedding and training period, you will join an on-call duty roster to provide out-of-hours cover during evenings, weekends, and national holidays. This ensures continued support of Starflight Aviation’s 24/7, 365-day service offering, with on-call responsibilities shared across the team.

Salary Expectations:

Starting salary of £50,000 - £60,000 per annum, depending on experience.

Benefits Include:

- Annual company performance-based bonus.

- Annual generous Christmas bonus.

- National and international travel opportunities.

- 24 days statutory holiday.

- Time off in lieu for working weekend / holidays.

- Pension scheme with up to 5% employer contribution.

- Private healthcare after completing probation period.

Job Responsibilities:

- Manage the complete charter process from initial enquiry through to successful trip completion.

- Source and negotiate aircraft worldwide, securing the most suitable solutions for each client's requirements.

- Prepare accurate, competitive charter quotations and manage the sales process through to confirmation.

- Build and maintain long-term relationships with clients, operators and industry partners to generate repeat business.

- Coordinate all operational aspects of confirmed charters, ensuring a seamless experience for clients.

- Monitor live flights and provide support for operational changes and client requests, including out-of-hours when required.

- Proactively identify new business opportunities through networking, referrals and business development activities.

- Maintain accurate client and trip records within the company's CRM and operational systems.

- Represent the company professionally at client meetings, aircraft departures and industry events.

- Ensure all activities are conducted in accordance with company procedures and aviation industry best practice.

Candidate Requirements:

- Minimum 2 years' experience as a Private Jet Charter Manager, Charter Broker or in a similar business aviation charter role.

- Proven experience sourcing, negotiating and managing private aircraft charters from enquiry through to successful trip completion.

- Strong knowledge of the global private aviation market, including aircraft types, operator capabilities, airport infrastructure and charter regulations.

- Commercially minded with excellent negotiation skills and the ability to maximise both client value and company profitability.

- Exceptional customer service skills, with a proven ability to build, develop and maintain long-term relationships with high-net-worth individuals, family offices, corporate clients and industry partners.

- Excellent communication, interpersonal and organisational skills, with the ability to manage multiple time-sensitive requests simultaneously.

- Outstanding attention to detail and a commitment to delivering exceptional service throughout every stage of the charter process.

- Calm, decisive and adaptable under pressure, with the ability to respond effectively to changing client requirements and operational challenges.

- Self-motivated, driven and target-oriented, with a proactive approach to business development and client retention.

- Strong understanding of market dynamics, including aircraft availability, pricing trends, empty legs and supplier relationships.

- IT literate with the ability to quickly learn and utilise CRM, flight sourcing and operational systems.

- Flexible and committed to providing a 24/7 service, including out-of-hours and weekend support on a rota basis where required.

- Willing and able to travel within the UK and internationally at short notice when required.

- Must successfully complete a UK background check prior to employment.

- Must hold a valid full UK driving licence.

- Must have the legal right to work in the UK and be able to provide the relevant documentation.

- Fluency in a second language would be advantageous but is not essential.

Job Types: Full-time, Permanent

Pay: £50,000.00-£60,000.00 per year

Benefits:

Company events
Company pension
Free parking
On-site parking
Private medical insurance

Ability to commute/relocate:

Farnborough GU14 6XA: reliably commute or plan to relocate before starting work (required)

Education:

A-Level or equivalent (required)

Experience:

Business Aviation : 2 years (required)

Licence/Certification:

UK Drivers License (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in feltham

Charter Manager (Private Jet and Helicopter Charter)

Weekend Centre Manager (Part Time)

Receptionist

Head of Customer Success

Head of Customer Experience

Operations Manager

Head of Customer Excellence (FTC)

Facilities & Travel Coordinator

Head Of Recycle

Head of Customer Operations

Head of Customer Service Experience (18-months)

Head of Operations

Head of Training

D2C Head of Customer Experience

Head of Operations

Anti Money Laundering Service Delivery Lead

Visiting Property Manager

General Manager

Receptionist

Head of Operations

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