Housing services manager Work, Jobs in Flitwick, Bdf (with Salaries)

Regional Resolution Manager - North Counties
Peabody —Dunstable
- £50,000 a year
- Hybrid work
- Analysis skills
- Leadership
- Communication skills
- Annual leave
12d
Resident Engagement Coordinator
Innovus —Bedford
- Up to £30,000 a year
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
6d
Supported Housing Manager
The Housing Network —Aylesbury
- Up to £38,000 a year
- Full-time
- Travel
- IT
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
7d
Employee Relations Advisor
Hightown Housing Association —Hemel Hempstead
- £36,090 a year
- Hybrid work
- Management
- Annual leave
Service Manager
Kickstart Housing —Bedford
- £30,000 - £34,000 a year
- Full-time
- Management
- Supervising experience
- IT
- Paid training
- Annual leave
Quick apply
Housing Team Leader
Community Led Initiatives —Bedford
- £27,000 - £32,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Deputy Manager
Sanctuary Care —Bletchley
- £54,308.80 a year
- Full-time
- Annual leave
- Employee assistance programme
Quick apply
Private Sector Housing Manager
Welwyn Hatfield Borough Council —Welwyn Garden City
- Up to £58,445 a year
- Hybrid work
- English
- Free parking
- Annual leave
Accommodation for Ex-Offender (AFEO) Navigator
Luton Borough Council —Luton
- £36,363 - £39,152 a year
- Part-time
- Remote
- English
- Microsoft Office
- Communication skills
- Relocation assistance
- Annual leave
6d
Strategic Housing Specialist - South Central Prisons
Ministry of Justice —Aylesbury
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
Supported Living Scheme Manager – Mental Health
Bedfordshire Supported Housing Ltd —Dunstable
- £33,150 a year
- Full-time
- Travel
- Leadership
- Annual leave
- Referral programme
Relationship Manager (Guidance & Education Systems)
MaPS —Bedford
- £65,000 a year
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
10d
Care & Compliance Coordinator
Bedfordshire Supported Housing Ltd —Bedford
- £16 - £18 an hour
- Full-time
- Microsoft Office
- Care plans
- Annual leave
- Referral programme
Senior Specialist Support Officer
Stevenage Borough Council —Stevenage
- £41,771 - £45,091 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Organisational skills
- Employee assistance programme
- Employee discount
4h
Deputy Domiciliary Care Manager
Bedfordshire Supported Housing Ltd —Bedford
- £35,000 a year
- Full-time
- Human resources
- Care plans
- Annual leave
- Flexible schedule
Scheme Manager
Hightown Housing Association —St Albans
- £34,320 a year
- Management
- Continuous improvement
- Leadership
- Annual leave
Clerk of Works
Amplius —Milton Keynes
- £47,656 a year
- Full-time
- Hybrid work
- Travel
- Construction experience
- Communication skills
Contracts Manager
Nuco Solutions Ltd —Hertford
- £65,000 a year
- Full-time
- Hybrid work
- Management
- Project management
- Contracts
Quick apply
10d
Out of Hours Team Manager - Housing Services
One YMCA —Watford
- £46,676 a year
- Full-time
- Hybrid work
Planned Investment Manager
Clarion Housing Group —Stevenage
- £46,449 - £57,284 a year
- Full-time
- Hybrid work
11d

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housing services manager jobs near flitwick, bdf

Regional Resolution Manager - North Counties

Peabody -
Dunstable

Apply Now

Job details

£50,000 a year
12 days ago

Benefits

Annual leave
Company pension
Paid volunteer time

Qualifications

Complaint handling
Analysis skills
Leadership
Communication skills

Full job description

Our Vacancy

Regional Resolution Manager – North Counties

Lead positive change for residents and communities

We're looking for an experienced and values-driven Regional Resolution Manager to lead our resolution service across North Counties.

This is an exciting opportunity to shape resident experience across a diverse region, ensuring complaints, Member enquiries and executive correspondence are handled fairly, professionally and with a strong focus on learning and improvement.

Working closely with operational teams and regional leaders, you'll ensure residents' voices are heard, lessons are learned and services continue to evolve to meet the needs of our communities.

What you'll be doing

Leading a team of Complaint Investigators and Coordinators, you'll be responsible for delivering an effective and resident-focused resolution service.

You will:

Lead the regional approach to complaint resolution and service recovery.
Ensure complaints and enquiries are handled fairly, consistently and within agreed timescales.
Act as the escalation point for complex or sensitive complaints.
Oversee responses to MPs, Councillors and executive correspondence.
Ensure compliance with the Housing Ombudsman's Complaint Handling Code and internal governance requirements.
Identify complaint trends and recurring themes, using insight to drive meaningful improvements.
Work in partnership with operational teams to address root causes and reduce repeat complaints.
Monitor performance, risks and service improvements across the region.
Support a culture of accountability, learning and continuous improvement.

Working across geographically diverse communities, you'll understand the importance of building strong local relationships, supporting operational teams and ensuring residents receive a consistent, high-quality service regardless of location.

About You

You'll be a collaborative leader with a strong understanding of social housing and a passion for improving outcomes for residents.

You'll bring:

Significant experience in complaint handling, customer resolution, investigations or service improvement within social housing or a similarly regulated environment.
Strong understanding of the Housing Ombudsman's Complaint Handling Code and complaint handling best practice.
Knowledge of the Regulator of Social Housing Consumer Standards and the importance of resident-focused services.
Experience dealing with complaints relating to housing management, repairs, property services, tenancy issues, antisocial behaviour or resident safety.
Experience responding to MPs, Councillors, senior executives and other stakeholders.
Proven experience leading and developing successful teams.
Excellent communication and stakeholder relationship skills.
Strong analytical ability and experience using feedback and complaints data to improve service delivery.
The confidence to influence, challenge and support colleagues to deliver better outcomes.

Why this role matters

Complaints provide a unique opportunity to understand resident experiences and improve the services we provide. As Regional Resolution Manager, you'll ensure complaints are resolved fairly and transparently while driving improvements that make a real difference to residents and communities.

Our values and service standards

You'll be someone who shares our values of Being Kind, Doing the Right Thing, Loving New Ideas, Celebrating Diversity, Keeping Our Promises and Pulling Together. You'll also champion our service standards by getting things sorted, keeping residents updated, being honest and accountable, listening and supporting, and learning and improving.

Why join us?

You'll be joining a service that is passionate about helping residents flourish in their homes and communities. You'll have the opportunity to shape service delivery, influence local partnerships and lead a team that makes a genuine difference every day.

Here’s what you’ll get when you join us:

Flexible and hybrid working
30 days' annual leave, plus bank holidays
Up to 10% pension contribution, matched 1:1
Two additional paid volunteering days each year
Flexible benefits scheme, including options for healthcare, dental care, and more

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process.

Interviews/assessment will be held in person on the 11 August in our Houghton Hall, Dunstable Office.

Please read before you apply

You must have the right to work in the UK; we are unable to provide visa sponsorship.
We reserve the right to close this advert early if we receive a high volume of suitable applications.
Regular attendance at our Houghton Hall Office with travel across our other regions and visits to our Headquarters in London.

If you're passionate about resident experience, regulatory excellence and leading service improvement within a complex urban housing environment, we'd love to hear from you. Please apply by submitting an anonymised CV, answering a few application questions and providing a short supporting statement outlining why you're the ideal candidate for the Regional Resolution Manager role.

If you need to ask us anything else at all, feel free to drop an email to Talent Specialist Julie-Ann.O'[email protected]

Apply Now

Refine Your Search

housing services manager jobs in flitwick, bdf

Regional Resolution Manager - North Counties

Resident Engagement Coordinator

Supported Housing Manager

Employee Relations Advisor

Service Manager

Housing Team Leader

Deputy Manager

Private Sector Housing Manager

Accommodation for Ex-Offender (AFEO) Navigator

Strategic Housing Specialist - South Central Prisons

Supported Living Scheme Manager – Mental Health

Relationship Manager (Guidance & Education Systems)

Care & Compliance Coordinator

Senior Specialist Support Officer

Deputy Domiciliary Care Manager

Scheme Manager

Clerk of Works

Contracts Manager

Out of Hours Team Manager - Housing Services

Planned Investment Manager

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