Customer service manager Work, Jobs in Forest Town East, Ntt (with Salaries)

Service Delivery Manager
Link Integrated Security Solutions Limited —Mansfield
- £45,000 - £55,000 a year
- Full-time
- Customer service
- Data analysis skills
- Microsoft Office
- Sick pay
Quick apply
Assistant Manager
Farmfoods —Mansfield
- £31,449.00 - £32,648.16 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
13d
Customer Service Manager
IWG —Nottingham
- Up to £40,000 a year
- Customer service
- Team management
- Guest services
7d
Customer Experience Manager
Ellis Mather Group Limited —Tuxford
- £30,000 a year
- Full-time
- Hybrid work
- Annual leave
- Referral programme
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Chesterfield
- Full-time
- English
- Continuous improvement
- Team management
Customer Service Manager
International Workplace Group plc —Nottingham
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
6d
General Manager
Sodexo —Nottingham
- Up to £60,000 a year
- Full-time
- Continuous improvement
- Free parking
- Employee assistance programme
Quick apply
5d
Senior Manager
M Group —Nottingham
- Maintenance
- Communication skills
- Annual leave
- Employee assistance programme
Global Senior Manager, Customer Happiness (1 year contract)
DECIEM —Nottingham
- Hybrid work
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Sales Manager - Chery New Car Sales
Mansfield Sales New Cars Chery —Mansfield
- £40,000 - £55,000 a year
- Full-time
- Customer service
- Employee discount
Marketing Manager
Bolsover Cruise Club —Barlborough
- £40,000 - £45,000 a year
- Full-time
- CRM software
- Marketing
- Social media management
Quick apply
Customer Service Manager
Morrisons —Retford
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
Functions Manager
MORLEY HAYES at Morley, Derby —Ilkeston
- Full-time
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
10d
Logistics Manager
AvantiGas —Chesterfield
- Continuous improvement
- Leadership
Store Manager - East Midlands Outlet
Skechers USA Ltd —South Normanton
- Customer service
- Retail management
- Leadership
Quick apply
Customer Onboarding Team Leader
Safetykleen —Dinnington
- £32,000 - £34,400 a year
- Full-time
- CRM software
- Continuous improvement
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Service Administration Manager
Envirogen —Somercotes
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Supervising experience
Quick apply
10d
Sales Office Manager
The Renaissance at Kelham Hall Ltd —Newark-on-Trent
- From £36,000 a year
- Full-time
- Customer service
- Administrative experience
- Supervising experience
Quick apply
Group Customer Resolution and Information Rights Manager
Lithia UK —Nottingham
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Employee discount
Quick apply
Operations Manager
Big City Print Ltd —Nottingham
- £33,000 - £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Office
- Continuous improvement
Quick apply
13d

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Service Delivery Manager

Link Integrated Security Solutions Limited
Mansfield

Quick apply

Job details

Permanent | Full-time
£45,000 - £55,000 a year

Benefits

Casual dress
Company car
Cycle to work scheme
Company pension
Sick pay
On-site parking

Qualifications

Reactive maintenance implementation
Customer service
CCTV
Data analysis skills
Microsoft Office
Fire detection and alarm systems
Project management
Continuous improvement
Continuous improvement cycles oversight
Partnership building
Customer relationship management
Relationship management
Leadership
Team motivation leadership
Operations leadership experience

Full job description

Head of Service Delivery

Salary: £45,000 - £55,000 + Bonus + Company Vehicle/Car Allowance

Location: Mansfield

Reporting to: Managing Director

This isn’t just another Service Manager role.

We’re looking for someone who wants to build something.

Someone who enjoys improving businesses, developing great people and creating a service operation that customers genuinely recommend.

You’ll inherit a solid team, an established customer base and the opportunity to influence how the business grows over the next few years.

If you’re motivated by improving performance, building culture and delivering exceptional customer experiences, not simply keeping the wheels turning, we’d love to hear from you.

About the Role

As Head of Service Delivery, you’ll lead our entire service function across maintenance, reactive call-outs and small works.

You’ll be responsible for ensuring our engineers have everything they need to deliver an outstanding customer experience whilst continually improving operational efficiency, profitability and team performance.

This is a highly visible leadership position reporting directly to the Managing Director, giving you the opportunity to shape strategy, influence investment decisions and play a significant role in the future growth of the business.

Must have

a minimum of 10 years' hands-on experience across multiple disciplines including fire detection, intruder alarms, CCTV, access control and associated life safety systems.

What You’ll Be Responsible For

Leading a High-Performing Service Operation

You’ll take ownership of the day-to-day delivery of our service department, ensuring customers receive consistently outstanding levels of service whilst maintaining operational excellence.

You’ll continually improve:

SLA performance
First-time fix rates
Engineer utilisation
Response times
Customer satisfaction
Service profitability

Building an Exceptional Team

Our engineers are the heart of our business.

You’ll recruit, develop, coach and inspire a team that enjoys coming to work, takes pride in what they do and delivers consistently high standards.

You’ll create a culture built around:

Accountability
Continuous improvement
Collaboration
Professional development
Recognition

Delivering Outstanding Customer Relationships

You’ll build trusted relationships with key customers, become the senior point of escalation when needed and work proactively to improve retention and customer satisfaction.

You’ll regularly review performance with customers, identify opportunities for improvement and work alongside our commercial teams to strengthen long-term partnerships.

Driving Commercial Performance

You’ll understand that exceptional service and commercial success go hand in hand.

You’ll monitor service performance, control operational costs, improve efficiency and identify opportunities to grow recurring revenue whilst maintaining exceptional customer service.

Providing Technical Leadership

You’ll support our teams with your technical expertise across:

Fire Detection & Alarm Systems
CCTV
Access Control
Intruder Alarms
Emergency Voice Communication
Electronic Article Surveillance

You’ll also champion new technology, modern service systems and continuous innovation.

About You

You’ll probably already be leading a successful service department within the Fire & Security sector and now be looking for a role where you can genuinely influence the future of a business.

You’ll bring:

Proven leadership experience within Fire & Security
A track record of improving operational performance
Strong commercial awareness
Experience managing KPIs and service delivery
Excellent customer relationship skills
The ability to lead, motivate and develop people
Strong technical understanding of fire and security systems
A proactive mindset with a passion for continuous improvement

What Success Looks Like

Within your first 12 months you’ll have:

Improved service KPIs across the business
Increased customer satisfaction
Reduced reactive issues
Improved engineer engagement and retention
Increased operational efficiency
Enhanced profitability
Introduced new ideas, systems and improvements
Become a trusted member of the senior leadership team

What We Offer

£45- £55,000 basic salary
Annual performance bonus
Company vehicle or car allowance
Pension
Ongoing professional development
Modern systems and technology
A genuine opportunity to shape the future of the business
Clear progression towards Operations Director

Pay: £45,000.00-£55,000.00 per year

Benefits:

Casual dress
Company car
Cycle to work scheme
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer service manager jobs in forest town east, ntt

Service Delivery Manager

Assistant Manager

Customer Service Manager

Customer Experience Manager

Area Manager, Customer Fulfillment

Customer Service Manager

General Manager

Senior Manager

Global Senior Manager, Customer Happiness (1 year contract)

Sales Manager - Chery New Car Sales

Marketing Manager

Customer Service Manager

Functions Manager

Logistics Manager

Store Manager - East Midlands Outlet

Customer Onboarding Team Leader

Service Administration Manager

Sales Office Manager

Group Customer Resolution and Information Rights Manager

Operations Manager

I want to receive the latest job alerts for customer service manager in forest town east, ntt

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