Line support engineer permanent Work, Jobs in Fradley, Sts (with Salaries)

2nd Line Support Engineer- Permanent
Focus Group —Birmingham
- £28,000 - £31,000 a year
- Hybrid work
- Continuous improvement
- Communication skills
Quick apply
2nd Line Help/Service desk Engineer
TCNS (Total Computer Network Services) —Sutton Coldfield
- £27,000 - £37,000 a year
- Full-time
- Azure
- Mentoring
- SharePoint
Quick apply
Continuous Improvement Coach
Newell Brands —Lichfield
- Full-time
- Continuous improvement
- Travel
- In-person
Quick apply
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Network Engineer- Meraki
Focus Group —Birmingham
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- Scripting
Quick apply
Field Service Administrator
nGeneration —Tipton
- £25,557 a year
- 12 hour shift
- Hospitality
- Conflict management
- Computer networking
Quick apply
Field Service Engineer
NoteMachine UK Ltd —Birmingham
- From £39,353 a year
- Weekend availability
- Customer service
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Life insurance
Quick apply
11d
Second Line IT Engineer
GT Stewart Limited —Birmingham
- £28,000 - £32,000 a year
- Travel
- SharePoint
- Communication skills
Quick apply
Senior IT Support Engineer – 3rd Line
TCNS (Total Computer Network Services) —Sutton Coldfield
- £40,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
Quick apply
9d
FM Maintenance Engineer (Mechanical)
Serco Plc —Uttoxeter
- £38,814 a year
- Full-time
- Communication skills
- Employee assistance programme
Drainage Trainee
IPSUM —Enderby
- Overtime
- Computer literacy
- Computer skills
- Annual leave
Quick apply
3rd Line Support Engineer
wavenet —Shirley
- Full-time
- Azure
- Windows
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Office Administrator
C T Fire Protection —Hinckley
- Full-time
- Computer literacy
- Microsoft Office
- Administrative experience
Quick apply
5d
Engineers
Saputo Inc. —Nuneaton
- £57,371 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Free parking
- Employee discount
Graduate Ecologist - Water - 2027 (Derby)
Stantec —Derby
- Hybrid work
- Bachelor's degree
Production Administrator
Michael Smith Switchgear Limited —Leicester
- £28,000 - £34,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- ERP systems
Quick apply
Warehouse Operative
Briggs Equipment —Cannock
- £26,437 a year
- Full-time
- Communication skills
Quick apply
3d
Shift Manager
GXO Logistics —Tamworth
- Up to £43,938 a year
- Full-time
- Continuous improvement
- Budgeting
- Annual leave
- Employee assistance programme
Customer Quality Engineer - Engines
Norton Motorcycles —Solihull
- Analysis skills
- No degree
- Travel
- Free parking
- Employee assistance programme
Quick apply
Infrastructure Operations Engineer
National Crime Agency —Birmingham
- £47,049 - £56,996 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
2d

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2nd Line Support Engineer- Permanent

Focus Group -
Birmingham

Quick apply

Job details

£28,000 - £31,000 a year

Qualifications

Microsoft Windows Server
Technical troubleshooting
Desktop support
Incident management
Stakeholder collaboration
Case record updates
Microsoft Exchange
Network infrastructure
Firewall
Service restoration
Continuous improvement
Network support
Customer support
Root cause analysis
Fault diagnosis and repair
Communication skills
Remote diagnostics

Full job description

2nd Line IT Support Engineer

Location: Birmingham Hybrid

Salary: £28k - £31k

Shift pattern: between the hours of 7am-7pm

(Job Level internal reference: Associate)

At Focus Group, we're proud to be one of the UK's leading providers of IT, telecoms, connectivity and cybersecurity solutions. We support thousands of businesses across the country, combining technical expertise with a customer-first approach to deliver outstanding service and innovative technology solutions.

We're looking for an experienced 2nd Line Support Engineer to join a dedicated customer support team, providing technical expertise on escalated incidents and service requests across Microsoft 365, Windows Server, desktop, networking and wireless technologies.

This is not a traditional service desk role. You'll work alongside customer IT teams, Focus Group engineers and third-party suppliers to investigate and resolve complex technical issues, taking ownership from initial diagnosis through to resolution.

Key Responsibilities

Own and manage escalated support cases through to resolution.
Troubleshoot issues across Microsoft 365, Windows, Active Directory, networking and infrastructure environments.
Work closely with customer IT teams, Field Engineers, 3rd Line Support and external suppliers.
Escalate cases appropriately, providing clear technical handovers and documentation.
Contribute to root cause analysis, problem management and continuous service improvement.
Maintain accurate case records and ensure service levels are met.

Requirements

Strong experience supporting Windows Desktop operating systems.
Experience troubleshooting Outlook, Exchange and Microsoft 365.
Working knowledge of Active Directory, Group Policy, DNS, networking, backup solutions, virtualisation, firewalls and routers.
Strong troubleshooting and remote diagnostic skills.
Ability to manage multiple priorities and work effectively in a fast-paced environment.
Excellent communication skills and a collaborative approach to problem solving.
Experience with Cisco or Fortinet technologies, Mac OS, Linux, Veeam, VoIP, SQL or wider networking technologies would be advantageous.

Benefits

This is an excellent opportunity for a technically capable engineer who enjoys solving complex problems, working with other IT professionals and taking ownership of challenging escalations within a supportive and growing technology business.

Apply today to join Focus Group and help deliver exceptional IT services to our customers.

Quick apply

Refine Your Search

line support engineer permanent jobs in fradley, sts

2nd Line Support Engineer- Permanent

2nd Line Help/Service desk Engineer

Continuous Improvement Coach

Field Service Coordinator

Network Engineer- Meraki

Field Service Administrator

Field Service Engineer

Second Line IT Engineer

Senior IT Support Engineer – 3rd Line

FM Maintenance Engineer (Mechanical)

Drainage Trainee

3rd Line Support Engineer

Office Administrator

Engineers

Graduate Ecologist - Water - 2027 (Derby)

Production Administrator

Warehouse Operative

Shift Manager

Customer Quality Engineer - Engines

Infrastructure Operations Engineer

I want to receive the latest job alerts for line support engineer permanent in fradley, sts

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