D365 Support Lead L2
Renishaw —Wotton-under-Edge
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Free parking
- Employee assistance programme
IT Service and Operations Lead
Head Office —Bristol
- Full-time
- AI
Quick apply
Information Systems Lead and Business Analyst
Safran —Gloucester
- Full-time
- Bachelor's degree
- Continuous improvement
- Business
Service Delivery Manager
Leonardo UK Ltd —Gloucester
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- DevOps
- Continuous improvement
- Agile
- Employee discount
- Flexible schedule
IT Business Solutions Manager - Global Product Innovation
Kohler —Quedgeley
- IT
IT Business Solutions Manager - EMEA & Wellness
Kohler —Quedgeley
- IT
IT Service Desk Manager
Northrop Grumman —Cheltenham
- £55,000 - £65,000 a year
- Continuous improvement
- Team management
- Travel
Infrastructure Technical Lead
Allpay —Hereford
- £65,000 a year
- Azure
- Training & development
- Leadership
CRM Manager
Burges Salmon —Bristol
- CRM software
- Data analysis skills
- AI
Staff Technical Program Manager
PlayStation Global —Bristol
- Hybrid work
- Continuous improvement
- Travel
- AI
Quick apply
Service Management Specialist
Benefact Group —Gloucester
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
- Employee assistance programme
5d
Public Sector Technical Manager - Infrastructure and Data Centre projects
Hewlett Packard Enterprise —Bristol
- Full-time
- Computer Science
- Bachelor's degree
Clinical System Applications Manager - Band 6
Gloucestershire Hospitals NHS Foundation Trust —Cheltenham
- £39,959 - £48,117 a year
- Full-time
- Software troubleshooting
- Recruiting
12h
Project Manager
Northrop Grumman —Cheltenham
- Team management
- Travel
- Agile
Operations Manager (Managed Services)
Arcus FM —Cirencester
- Up to £68,000 a year
- Full-time
- Continuous improvement
- Team management
- Mentoring
Quick apply
Network Provisioning Manager, Singapore.
IndigoTG —Magor
- £120,000 a year
- Continuous improvement
- Organisational skills
- Communication skills
Senior Delivery Manager (12 month fixed term contract)
Great State —Bristol
- Communication skills
13d
Customer Success Manager
Spruce —Bristol
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Lead Business Analyst
Northrop Grumman —Cheltenham
- Analysis skills
- Travel
- Agile
Operations Manager
EMR Group —Sharpness
- Full-time
- Continuous improvement
- Team management
- Annual leave
Quick apply

I want to receive the latest job alerts for manager, technical lead, servicenow in frampton on severn, gls

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

manager, technical lead, servicenow jobs near frampton on severn, gls

D365 Support Lead L2

Renishaw -
Wotton-under-Edge

Apply Now

Job details

Full-time
£50,000 - £60,000 a year

Benefits

Free parking
Cycle to work scheme
Company pension
Employee assistance programme

Qualifications

CRM software
Technical troubleshooting
Power BI
ITIL Certification
Stakeholder collaboration
IT team management
Stakeholder liaison
Incident queue management
Mentoring junior staff
IT service management
Ticket management
ERP software
Analysis skills
Continuous improvement
Scripting
Organisational skills
ServiceNow
Professional development mentoring
Application support
Training & development
Information technology team management
Root cause analysis
Leadership
Team motivation leadership
Microsoft Azure

Full job description

Job Description

Salary between £50,000 - £60,000 depending on experience
Location Wotton-under-Edge, Glos
Hybrid working 3 days / week onsite. Please note that we are based in a rural location with no public transport.

Renishaw are undertaking an ambitious programme to deploy Microsoft Dynamics 365 throughout our global operations, and we are seeking an enthusiastic D365 Support Lead L2 to join our applications support team. In this role, you will oversee and provide support operations for Microsoft Dynamics 365, managing issue resolution and system performance to ensure a reliable and effective service.

You will have extensive experience supporting Dynamics 365 solutions across both Customer Engagement and Finance & Operations modules. You will need the ability to lead and develop a distributed support team while managing multiple support requests simultaneously. As a hands-on leader, you will work well under pressure in a fast-paced, hybrid environment, directly engaging in complex ticket resolution and collaborating closely with business stakeholders to ensure high-quality support delivery.

Responsibilities

Lead D365 Support Operations: Lead and mentor a team of D365 support specialists (based in the UK and India), overseeing daily support operations and fostering a collaborative, high-performance team environment.
Incident Management: Oversee and evaluate incoming support incidents to determine root causes, and ensure appropriate fixes (configuration changes or code adjustments) are applied. Step in to resolve high-priority or complex issues hands-on, acting as an escalation point for the team.
Service Quality & Performance: Monitor system performance and support queues, ensuring timely resolution of issues and minimal downtime for Dynamics 365 services. Work proactively to identify recurring problems and implement improvements or preventive measures.
Process Adherence & Improvement: Follow existing support procedures and author new ones as needed to continually improve support processes. Ensure documentation and knowledge bases are updated for any new solutions or changes.
Stakeholder Collaboration: Work closely with business users and other IT teams to communicate status updates, understand support needs, and ensure the support provided aligns with business requirements and expectations.
ITSM Administration: Use the ServiceNow ITSM platform to track, update, and manage support tickets. Ensure all team members are correctly logging their work, and produce regular reports on support metrics, trends, and team performance.
Level 1 & 2 Support Coordination: Coordinate with the Level 1 support team, providing guidance and assistance when needed. Mentor team members in troubleshooting techniques and customer service skills and facilitate their training and development in D365 support.

Key requirements

Dynamics 365 Expertise: Proven experience in a support role for Microsoft Dynamics 365, ideally covering both Customer Engagement and Finance & Operations modules. You should be comfortable with the core functionalities of CRM and ERP systems and how they interrelate.
Team Leadership: Previous experience leading or supervising an IT support team (formally or informally), with strong people management skills. Ability to motivate and develop a team, delegate tasks, and maintain morale across geographically dispersed team members.
Technical Problem-Solving: Excellent analytical skills to troubleshoot and resolve D365 issues. Able to manage multiple support requests and priorities effectively, maintaining focus and accuracy even under pressure.
ITSM Tool Proficiency: Hands-on experience with IT Service Management tools (ideally ServiceNow) for handling support tickets, incident tracking, and workflow management.
Organisational Skills: Ability to be flexible, multi-task, and organise priorities in a fast-paced work environment. Adept at switching between high-level team oversight and detailed hands-on problem solving.

Desirable requirements

Certifications: Microsoft Dynamics 365 certifications relevant to Customer Engagement and/or Finance & Operations support. An ITIL Foundation (or higher) certification or strong working knowledge of ITIL practices.
Platform Knowledge: Familiarity with the Microsoft Power Platform (Power Apps, Power BI, Power Automate) and how it integrates with Dynamics 365. Experience with Azure services and infrastructure as they relate to D365 (e.g., Azure SQL, Azure Active Directory).
Technical Skills: SQL or Azure SQL knowledge for querying data or troubleshooting integrations. Basic understanding of scripting or tools for automating support tasks can be an advantage.

Benefits

When you join Renishaw, we're committing to your future career. That's because we believe in developing our people's skills and promoting them internally. We also offer a benefits package that's highly desirable; including a 9% non-contributory pension, discretionary annual bonus, *subsidised onsite restaurants and *coffee shops, free parking, *car sharing scheme and *24 hour fitness centres. ( not available at all sites).

We also want to promote a healthy work-life balance as much as possible, so we have introduced a hybrid working policy which allows for a combination of home and office based working depending on the nature of your role. We also offer a variable working programme, 25 days holiday plus bank holidays, Life Assurance policy of 12 times annual salary, Cycle to Work scheme, enhanced maternity pay subject to qualifying criteria, Health Cash Plan, the option to join BUPA Renishaw Health Trust and an Employee Assistance Programme for employees and family.

Please click here for further information about our benefits.

At Renishaw we believe that our success is powered by welcoming a workforce of diverse and talented people. Through encouraging an inclusive culture, where all our employees are free to be themselves, we can achieve our core values: Innovation, Inspiration, Integrity, and Involvement.

If you are excited about the role but feel as though you don’t meet all the requirements, we would encourage you still to apply. You might just be the right person for this role or another opportunity at Renishaw.

We are committed to providing reasonable adjustments to make interviews and jobs more accessible. Should you have any difficulty during the recruitment process, or require any reasonable adjustments please contact the recruitment team on 01453 524600 or [email protected].

Please click here for further information about diversity and inclusion at Renishaw.

Employment Type:

Permanent

Time Type:

Full time

Requisition Number:

R9143 D365 Support Lead L2 (Open)

Apply Now

Refine Your Search

manager, technical lead, servicenow jobs in frampton on severn, gls

D365 Support Lead L2

IT Service and Operations Lead

Information Systems Lead and Business Analyst

Service Delivery Manager

IT Business Solutions Manager - Global Product Innovation

IT Business Solutions Manager - EMEA & Wellness

IT Service Desk Manager

Infrastructure Technical Lead

CRM Manager

Staff Technical Program Manager

Service Management Specialist

Public Sector Technical Manager - Infrastructure and Data Centre projects

Clinical System Applications Manager - Band 6

Project Manager

Operations Manager (Managed Services)

Network Provisioning Manager, Singapore.

Senior Delivery Manager (12 month fixed term contract)

Customer Success Manager

Lead Business Analyst

Operations Manager

I want to receive the latest job alerts for manager, technical lead, servicenow in frampton on severn, gls

Related Searches

Explore jobs in more locations

Job Description

Jobseeker tools

Employer Tools

Browse

Stay Connected