Environments manager Work, Jobs in Frimley, Sry (with Salaries)

After Care Specialist
Tempur Sealy —Hayes
- Full-time
- Customer service
- Communication skills
Workplace Manager
QinetiQ —Farnborough
- £49,725 - £55,250 a year
- Full-time
- Continuous improvement
- Employee discount
People Operations Manager
QinetiQ —Farnborough
- £65,025 - £72,250 a year
- Full-time
- PMP
- Analysis skills
- Project management
- Employee discount
Area Manager
Lidl —Blackwater
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
3d
Centre Manager
360 Play Farnborough —Farnborough
- £31,000 - £33,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Free parking
- Employee discount
Quick apply
Deputy Club Operations Manager
Pine Ridge Golf Club —Camberley
- £30,000 - £31,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Health & wellbeing programme
Quick apply
14d
Laboratory Manager
QinetiQ —Farnborough
- £43,200 - £48,000 a year
- Full-time
- Laboratory experience
- Continuous improvement
- Communication skills
- Employee discount
8d
Procurement and Supply Chain Manager
Babcock International —Camberley
- £55,400 - £62,400 a year
- Full-time
- Hybrid work
- Travel
- Contracts
- Negotiation
- Annual leave
9d
Registered Manager
HYGGE —Camberley
- £65,000 a year
- Weekend availability
- Bachelor's degree
- IT
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Manager, Support Operations
Infor —Farnborough
- Management
- ERP systems
- Data analysis skills
Manager - Connectivity Program Management
Boeing —Frimley
- PMP
- Engineering
- Microsoft Office
- Life insurance
Events Manager
Pennyhill Park Hotel & Spa —Bagshot
- Weekend availability
- Hospitality
- Sales
- Hotel
- Employee assistance programme
- Employee discount
9d
Treasury Manager
SC Johnson —Frimley
- Full-time
- English
- Analysis skills
- Project management
- Free parking
- Annual leave
8d
FOH and Party Team Leader
360 Play Farnborough —Farnborough
- £26,000 - £27,300 a year
- Weekend availability
- Hospitality
- Customer service
- Supervising experience
- Free parking
- Employee discount
Quick apply
Venue Account Manager - Exhibitions
ADS Group Ltd —Farnborough
- Weekend availability
- Hybrid work
- Microsoft Office
- Travel
- Organisational skills
11d
Manager Service Delivery
DXC Technology —Farnborough
- Full-time
- Supervising experience
- Bachelor's degree
- No degree
14d
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Management
14d
Operations & Growth Manager (Part-Time, Initial 3-Month Contract)
Fertility Solutions —Beaconsfield
- £60,000 - £80,000 a year
- Part-time
- Hybrid work
- Management
- Project management
- Travel
- Profit sharing
- Work from home
Quick apply
10d
Financial Planning & Analysis Manager
Infor —Farnborough
- Hybrid work
- Microsoft Excel
- Management
- Master's degree
Workspace Operations Officer
Allianz —Guildford
- £60,000 a year
- Full-time
- Hybrid work
- Management
- AI
- Communication skills
- Employee discount
17h

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After Care Specialist

Tempur Sealy -
Hayes

Apply Now

Job details

Full-time

Qualifications

Customer service
Communication skills

Full job description

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic®, Sealy® and Stearns & Foster®. We hire people who have a passion for helping others find their best night’s sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

Purpose of the role

The After Care Specialist is responsible for providing care and advice for products that have been newly delivered and a major focus will be on reassuring consumers that are considering returning their products under the 100 night trial scheme. This role will be outbound call focused to follow up with consumers regarding their deliveries to make sure all is good. Other activities will include managing the voice of the customer including social media and trust pilot and the person in this role must have good communication skills.

We expect our specialists to be the knowledge owners for their areas and to work with the Customer Service Manager to identify knowledge gaps and operational improvements. Better every day!

Essential Duties & Key Responsibilities

Ensuring that all daily procedures are complete in line with KPI’s
Answering of phone calls.
Responding to customers on the Chat function
Effectively solve customer challenges and problem.
Maintain and update accurate notes on D365
Trouble shooting and problem solving
Communicate with internal departments as and when required
Support and Cover areas within the department if required
Responsible for cross training the rest of the team of certain job roles and functions to ensure that all work can be completed during holiday periods.
Ad hoc duties
Managing all concerns re faults on delivery
All Return Requests both on consumer and retail side of the business
Managing Tramo Returns, ensuring that the refund has been raised and deleting the order from D365
Chasing RMA’s – Consumer and B2B
Inbound VOC feedback
Outbound Customer feedback
Responding to Trust Pilot reviews
Management or returns not completed via Royal Mail
Responding to Social Media Comments
Chasing Refunds for consumers

Knowledge/ Skills/ Experience

Providing first class Customer service by talking directly and honestly with our customers and developing a deep understanding of what they need at the point of contact and beyond
Need to be organised and self-efficient.
Outstanding verbal and written communication skills
Must be able to work independently, as part of a small team and then part of the wider team
Must be able to produce and present training material for other Specialists within the team.
Adaptable and open to change and progression.
Understanding, prioritising and escalating our customers issues and following through to resolution
Great attention to detail
Excell in investigating Customer problems, getting to the root cause and finding a resolution
All Specialists to work 40 hours per week, Monday to Sunday – hours covering 08.00 – 19.00
Key Account Management, Retail Ordering Specialist and Amazon and Emerging Retailer specialists to cover each other

Tempur Sealy International is committed to equal opportunities, and values diversity in our workforce. We provide equal employment opportunities to all employees and applicants for employment without regard to race, colour, religion, sex, national origin, age, disability, or any other legally protected characteristic. We maintain a fair and inclusive hiring process, ensuring that all candidates are evaluated based on their qualifications, skills, and experience. Our dedication to equal opportunities extends to every aspect of our organisation, fostering an inclusive and supportive work environment for all team members.

We are committed to the privacy and security of your personal data. For more information on our practices, please see our applicant privacy policies available here .

Apply Now

Refine Your Search

environments manager jobs in frimley, sry

After Care Specialist

Workplace Manager

People Operations Manager

Area Manager

Centre Manager

Deputy Club Operations Manager

Laboratory Manager

Procurement and Supply Chain Manager

Registered Manager

Manager, Support Operations

Manager - Connectivity Program Management

Events Manager

Treasury Manager

FOH and Party Team Leader

Venue Account Manager - Exhibitions

Manager Service Delivery

Service Desk Ops Manager

Operations & Growth Manager (Part-Time, Initial 3-Month Contract)

Financial Planning & Analysis Manager

Workspace Operations Officer

I want to receive the latest job alerts for environments manager in frimley, sry

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