Customer insights analyst Work, Jobs in Frome, Som (with Salaries)

Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Leadership
Quick apply
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Bristol
- 8 hour shift
- Windows
- Computer skills
- Communication skills
Quick apply
Senior Analyst - Data Enrichment
Somerset Bridge Group —Cribbs Causeway
- £68,000 - £75,000 a year
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Annual leave
- Referral programme
Quick apply
Collective Training Needs Analyst
Capita —Warminster
- Up to £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- Training & development
2d
Regulatory Analyst
Wessex Water —Bath
- Computer literacy
- Microsoft Office
- SharePoint
13d
Data Insights & Business Intelligence Analyst
TLT —Bristol
- Full-time
- Hybrid work
- Writing skills
- Data analysis skills
- Analysis skills
Graduate Data Engineer & Analyst
Assystem —Bristol
- Hybrid work
- Engineering
- Travel
- Communication skills
Senior Data Analyst
Capita —Warminster
- Up to £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Mentoring
- AI
2d
Senior Business Analyst & Business Analyst (Fixed Term)
University of Bath —Bath
- £38,784 - £56,535 a year
- Full-time
- CRM software
- University
- Mentoring
- Annual leave
- Employee discount
5d
Harris Williams Capital Solutions Associate, London
Harris Williams & Co. —Street
- Full-time
- Master's degree
- No degree
- Health & wellbeing programme
- Employee stock purchase plan
Consultant – Manager, Business Analyst (Agile Product Team), Defence & Security
Deloitte —Bristol
- Hybrid work
- Analysis skills
Service Desk Manager
Leidos —Bristol
- £41,300 - £53,000 a year
- Full-time
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Work from home
10d
Graduate Credit Policy Analyst
Ayvens —Bristol
- Full-time
- Computer literacy
- Data analysis skills
- Analysis skills
- Free parking
- Annual leave
Business Analyst (Data Science) - Tech Consultancy - Defence & Security
Deloitte —Bristol
- Hybrid work
- Maths
- Machine learning
- Agile
Security Assurance Analyst
Zellis —Bristol
- Remote
- Analysis skills
- Organisational skills
- AI
- Annual leave
Risk Operations Analyst
Ayvens —Bristol
- £28,000 - £32,000 a year
- Full-time
- Analysis skills
- Financial services
- Free parking
- Annual leave
5d
Information Analyst - Nuclear
Assystem —Bristol
- Hybrid work
- Annual leave
- Flexible schedule
Service Oversight Analyst - 12mth FTC
M&G plc —Bath
- Full-time
- Annual leave
SOC Analyst
CGI —Chippenham
- Full-time
- Analysis skills
- Communication skills
Quick apply
5d
Digital Transformation Consultants
i3Works —Bristol
- £45,000 - £70,000 a year
- Full-time
- Hybrid work
- Business development
- Continuous improvement
- Mentoring
- Annual leave
- Life insurance

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Lead Service Desk Analyst

Rotork -
Bath

Quick apply

Job details

Full-time

Qualifications

Technical troubleshooting
IT team management
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Continuous improvement
Team management
ServiceNow
Information technology team management
Leadership
Communication skills
Help desk

Full job description

Job Description

Join us as a Lead Service Desk Analyst, where you’ll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs.

What You’ll Do

Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs
Drive a culture of accountability, collaboration, and customer-focused support
Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations.
Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery.
Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives.

Qualifications

What You’ll Bring

Proven experience in a Service Desk or IT support leadership role
Strong technical troubleshooting skills with a hands-on approach
Knowledge of ITIL frameworks and service management best practices
Experience leading a team, including performance management and development of direct reports.
Experience with ServiceNow (or similar tools) and performance reporting
A passion for continuous improvement, team development, and delivering excellent customer experience
Strong communication and stakeholder management skills

Why Join Us?

Be a key player in shaping global service delivery standards
Work in a collaborative, fast-paced environment with real impact
Opportunities to drive innovation, automation, and service improvement

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Quick apply

Refine Your Search

customer insights analyst jobs in frome, som

Lead Service Desk Analyst

Support Analyst

Senior Analyst - Data Enrichment

Collective Training Needs Analyst

Regulatory Analyst

Data Insights & Business Intelligence Analyst

Graduate Data Engineer & Analyst

Senior Data Analyst

Senior Business Analyst & Business Analyst (Fixed Term)

Harris Williams Capital Solutions Associate, London

Consultant – Manager, Business Analyst (Agile Product Team), Defence & Security

Service Desk Manager

Graduate Credit Policy Analyst

Business Analyst (Data Science) - Tech Consultancy - Defence & Security

Security Assurance Analyst

Risk Operations Analyst

Information Analyst - Nuclear

Service Oversight Analyst - 12mth FTC

SOC Analyst

Digital Transformation Consultants

I want to receive the latest job alerts for customer insights analyst in frome, som

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