Customer experience agent Work, Jobs in Gateshead, Twr (with Salaries)

Lounge Services Team Member Host - PART TIME - Newcastle Airport
Swissport International AG —Newcastle upon Tyne
- £13.49 an hour
- Part-time
- Bar
- Guest services
- Communication skills
- Free parking
- Employee assistance programme
8d
Telephone Agent (Call Centre)
Explain Market Research —Newcastle upon Tyne
- £13.45 an hour
- Part-time
- Data entry
- Typing
- In-person
- Annual leave
- Employee discount
Quick apply
3d
Field Interviewer - Newcastle
the National Centre for Social Research —Newcastle upon Tyne
- £15.12 an hour
- Part-time
- Hybrid work
- Computer literacy
- English
- Research
- Annual leave
Quick apply
Assistant Accommodation Manager
Cloud Student Homes —Newcastle upon Tyne
- £14,300 a year
- Part-time
- Hospitality
- Sales
- Team management
- Annual leave
Quick apply
Onboarding Agent
Everything Managed Group —Newcastle upon Tyne
- £27,000 a year
- Full-time
- CRM software
- Communication skills
Quick apply
Online Chat Support Agent
Wadley Donovan Gutshaw Consulting —Washington
- Full-time
- CRM software
- Google Suite
- Microsoft Office
- Flexible schedule
Quick apply
Property Manager
Andrew Craig Estate Agents —Low Fell
- From £13 an hour
- Full-time
- Computer literacy
- Data entry
- In-person
- Employee discount
Quick apply
Housekeeper - Aspire Executive Lounges - Newcastle Airport
Swissport International AG —Newcastle upon Tyne
- £13.49 an hour
- Full-time
- Cleaning
- Free parking
- Employee assistance programme
8d
Cluster Reservations Agent
Hilton —Newcastle upon Tyne
- £12.90 an hour
- Full-time
- Hotel
- Employee stock purchase plan
- Annual leave
Apprentice Sales & Lettings Negotiator - Whickham
Pattinson Estate Agents —Newcastle upon Tyne
- £15,600 a year
- Full-time
- Administrative experience
- Travel
- In-person
Quick apply
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Newcastle upon Tyne
- £3,800 a month
- Full-time
- Sales
Quick apply
Customer Support Administrator
Alliance Healthcare —Newcastle upon Tyne
- Full-time
- Typing
- Communication skills
Weekend School Cleaner (part-time)
Royal Grammar School, Newcastle —Newcastle upon Tyne
- £12.71 an hour
- Part-time
- Cleaning
- Leadership
- Communication skills
- Health & wellbeing programme
- Employee discount
Quick apply
Service Desk Consultant - 2nd Line (Infrastructure)
TSG —Gateshead
- £0.01 - £40,000.00 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
1st Team Player Services Executive
Sunderland Association Football Club —Sunderland
- Full-time
- Microsoft Office
- Communication skills
Quick apply
3d
Senior Customer Service Advisor - Nights
Tructyre —Gateshead
- £32,436 a year
- 12 hour shift
- Microsoft Word
- Computer literacy
- Data entry
- Annual leave
- Employee assistance programme
Quick apply
3d
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Newcastle upon Tyne
- £3,800 a month
- Full-time
Quick apply
Customer Success Lead
One Utility Bill —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Team management
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
10d
Sales and Lettings Administrative Assistant
Pat Robson & Company —Jesmond
- £25,000 a year
- Full-time
- Organisational skills
- In-person
- Negotiation
Quick apply
1d
Upsells Agent
Everything Managed Group —Newcastle upon Tyne
- £27,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Lounge Services Team Member Host - PART TIME - Newcastle Airport

Swissport International AG -
Newcastle upon Tyne

Apply Now

Job details

Permanent | Part-time
£13.49 an hour
8 days ago

Benefits

Free parking
Company pension
Employee assistance programme

Qualifications

Clearing tables
Food and beverage service
Product rotation
Guest services
Communication skills

Full job description

Overview:

Job Title: Lounge Host Agent

Company: Aspire Executive Lounges

Location: Newcastle Airport

Contract Type: Part-Time

Hours: 15 hours per week, between Monday – Sunday (shift work)

Salary: £13.49 per hour

About the Company:

At Swissport we are Aspire Executive Lounges. With more than 35 years of ward winning hospitality experience, we are Europe’s largest brand of executive lounges and serve over 5 million customers worldwide within 80 lounges, that’s over 14,000 guests per day.

We deliver outstanding customer experiences, bringing sophistication to everyday travel, delivering our brand promise of ‘the perfect start’.

About the Role:

As a Lounge Host, you will report to the Team Leader and be a key cross-functional member of the team ensuring guest expectations are met and exceeded, so they leave our lounges feeling Welcome, Relaxed & Energised.

Responsibilities:

Key Responsibilities:

All hosts will be multi skilled and will operate throughout the lounge:

Reception:

Being remembered by our guests for the right reasons by offering a warm and friendly welcome, efficient check in process and setting the scene for their re-energising experience.
Answer any questions efficiently and directing them to the most applicable area of the lounge for their needs.
Managing capacity at peak times to maximise the throughput of guests.
Bid farewell to guests on their departure to optimise the chance of return custom.

Food and Beverage:

Working as a team to ensure all food and beverage offerings are continually available and well presented.
Ensure the food self-service and bar areas are presented in a professional and clean manner
Food preparation in line with sessional menu presentation guide which includes a variety of meat vegetarian and vegan dishes.
Engage with guests while serving a range of alcoholic and non-alcoholic drinks and
Guide guests to food and drink options available including knowledge of dietary and allergen information.
Replenish stock levels when required.

General Host:

Responsible for clearing and cleaning of tables when guests vacate.
Maintain high levels of organisation and cleanliness within the lounge at all times.
Be available to respond to guest questions or comments using high levels of customer service.

Back of house:

Assist with stock delivery and rotation.
Waste away services following recycling procedures.
Loading and unloading of the dishwasher.
Restocking of cleaned crockery and dishes.
Maintaining high levels of hygiene in all areas

Ad hoc reasonable requests by local leadership team will form part of your role. The list above is not exhaustive and is not intended to restrict the scope of the job but clearly define a starting point and may vary depending on location and local customer requirements.

Qualifications:

Qualifications:

Background in hospitality or customer services with high levels of customer interaction.
Excellent communication skills, written and verbal.
Good numerical skills with a keen eye for attention to detail.
Computer literate, including using payment machines and Microsoft office.
Ability to work as part of a team or be self-motivated to complete tasks.
Ability to follow processes and procedures and to apply flexibility when required.
Additional languages desirable.
Flexible to work shifts covering 0330 – 2100, 7 days a week

Benefits:

Free parking whilst at work.
Industry recognised food safety training and qualifications to FSA L2.
Industry recognised CPD opportunities with the Aspire Hospitality Academy.
Comprehensive Employee Recognition scheme.
Free meals and soft drinks during shifts.
Uniform provided.
Swissport pension scheme with ability to self-contribute.
24-hour employee assistance programme
Discounted retail – Varies by Airport Outlet.
Discounted access to Aspire lounge network for family and friends.
Potential for placements to other Lounges within the network.

Join Swissport and become part of a dynamic team dedicated to delivering excellence in customer service and aviation operations. Whether you're seeking a flexible part-time role or a career with potential for growth, we encourage you to apply today and embark on a rewarding journey in the aviation industry!

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.

Qualifications:

Background in hospitality or customer services with high levels of customer interaction.
Excellent communication skills, written and verbal.
Good numerical skills with a keen eye for attention to detail.
Computer literate, including using payment machines and Microsoft office.
Ability to work as part of a team or be self-motivated to complete tasks.
Ability to follow processes and procedures and to apply flexibility when required.
Additional languages desirable.
Flexible to work shifts covering 0330 – 2100, 7 days a week

Benefits:

Free parking whilst at work.
Industry recognised food safety training and qualifications to FSA L2.
Industry recognised CPD opportunities with the Aspire Hospitality Academy.
Comprehensive Employee Recognition scheme.
Free meals and soft drinks during shifts.
Uniform provided.
Swissport pension scheme with ability to self-contribute.
24-hour employee assistance programme
Discounted retail – Varies by Airport Outlet.
Discounted access to Aspire lounge network for family and friends.
Potential for placements to other Lounges within the network.

Swissport is an equal opportunity employer committed to diversity and inclusion in the workplace.

Apply Now

Refine Your Search

customer experience agent jobs in gateshead, twr

Lounge Services Team Member Host - PART TIME - Newcastle Airport

Telephone Agent (Call Centre)

Field Interviewer - Newcastle

Assistant Accommodation Manager

Onboarding Agent

Online Chat Support Agent

Property Manager

Housekeeper - Aspire Executive Lounges - Newcastle Airport

Cluster Reservations Agent

Apprentice Sales & Lettings Negotiator - Whickham

JUNIOR SALES ADVISOR

Customer Support Administrator

Weekend School Cleaner (part-time)

Service Desk Consultant - 2nd Line (Infrastructure)

1st Team Player Services Executive

Senior Customer Service Advisor - Nights

JUNIOR SALES CONSULTANT

Customer Success Lead

Sales and Lettings Administrative Assistant

Upsells Agent

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