Implementation specialist Work, Jobs in Gateshead, Twr (with Salaries)

Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
Senior Ecommerce Implementation Consultant
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- ERP systems
- Continuous improvement
- Mentoring
Quick apply
7d
Access Arrangements Coordinator
Royal Grammar School, Newcastle —Newcastle upon Tyne
- £28,500 - £39,000 a year
- Part-time
- Microsoft Office
- Experience working with children
- Communication skills
- Health & wellbeing programme
- Employee discount
Quick apply
14h
Chief Technology Officer
North Tyneside Council —North Tyneside
- £73,599 a year
- Full-time
- Leadership
1d
Junior Category Specialist
Essentra —Jarrow
- Hybrid work
- Annual leave
- Employee assistance programme
Quality Assurance Auditor & Advisor
Animal and Plant Health Agency —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
8d
Head of Counter Fraud Learning & Development
Cabinet Office —Newcastle upon Tyne
- £69,308 - £80,342 a year
- Full-time
- Presentation skills
- Contracts
- Training & development
- Annual leave
13d
Sage Intacct Implementation Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Software troubleshooting
- Customer service
- Business development
Procurement Specialist/Senior Procurement Specialist
The Newcastle upon Tyne Hospitals NHS Foundation Trust —Gosforth
- £32,073 - £48,117 a year
- Full-time
- Analysis skills
- Communication skills
Project Engineer
Krystal Technology —Wallsend
- £38,000 a year
- Full-time
- PMP
- Analysis skills
- Continuous improvement
Quick apply
8d
Product Specialist - Theory Test Content
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
15h
Experts at Hand Lead
South Tyneside Council —South Tyneside
- £53,460 a year
- Full-time
- Leadership
Business Analyst - Newcastle
Accenture —Newcastle upon Tyne
- Full-time
- Hybrid work
- APIs
- AI
Chief Security Officer
HM Revenue and Customs —Newcastle upon Tyne
- £150,000 - £173,000 a year
- Full-time
- Presentation skills
- Leadership
9h
Manufacturing Line Lead/ Technical Operator
Accord Healthcare —Newcastle upon Tyne
- Full-time
- Computer literacy
- Assembly
- Continuous improvement
- Free parking
- Health & wellbeing programme
Quick apply
14d
IaaC Automation Engineer
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- Analysis skills
- Continuous improvement
- In-person
Quick apply
8d
Government Counter Fraud Profession Centre of Learning - GCFP Learning Specialist
Cabinet Office —Newcastle upon Tyne
- £45,292 - £53,629 a year
- Full-time
- Presentation skills
- Travel
- Contracts
- Annual leave
7d
Government Counter Fraud Profession Centre of Learning - GCFP Learning and Development Lead
Cabinet Office —Newcastle upon Tyne
- £59,207 a year
- Full-time
- Management
- Project management
- Presentation skills
- Annual leave
8d
Head of Health, Safety & Environment
Offshore Renewable Energy Catapult —Blyth
- £80,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- No degree
Quick apply
4d
Sales Executive - Public Sector
Softcat —Newcastle upon Tyne
- £26,250 a year
- Business development
- Communication skills
- School
- Flexible schedule

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Support Specialist

Ion Industries -
Newcastle upon Tyne

Apply Now

Job details

Full-time

Benefits

Annual leave

Qualifications

Client engagement
Continuous improvement
Customer support
Customer interaction
Application support
Root cause analysis

Full job description

Location:

Newcastle-Upon-Tyne

We're looking for a driven and exciting Sage Intacct Support Specialist.

This role is no longer available.

ION is the UK’s leading Sage Intacct for Education (SIFE) Partner and have been helping MATs and colleges to transform their finance and procurement operations, whilst providing insights that will drive efficiencies and enable investment in outcomes.

If you’re passionate about supporting clients, have a deep understanding of how finance teams operate, and thrive on building innovative solutions to solve real-world challenges, then we’d love to hear from you!

What is the role?

Our consultants and specialists design and implement Sage Intacct, a market leading Cloud Accounting system, primarily into the education sector, but also into a number of verticals, using their experience to provide award winning implementations, project delivery and support to our ever growing list of clients.

As part of our experienced Support Team, you will work with our Sage customers to support them in the day to day operations of using the product, ensuring they continuously and consistently achieve the benefits, efficiencies and insights into their business.

What will I do?

You will receive, prioritise and plan solutions to issues and problems that are raised by our customers.
You will work with the project Delivery team to ensure that the appropriate responses are communicated to resolve the issues is agreed and booked to resolve the issues in a timely manner.
You will ensure that your responses meet all service level agreements, raising concern to the head of support if you feel there could be a breach.
You will work with our consultants and specialists in performing root cause analysis and resolution to issues communicating responses and updates to clients in a timely and professional manner.
You will be responsible for updating or supporting assets, including knowledge articles, community posts and training videos, ensuring that they are up to date and relevant.
You will work with our key product partners to ensure that anything beyond the first or second level support we provide to our customers is raised, organised and tracked to a speedy resolution with our partner support teams
You will continuously evolve our support processes and systems, contributing to improve departmental efficiencies, to ensure they provide the client with a seamless and informative support experience.
You will be responsible for understanding your areas of self-improvement, not only around your supported products, but also areas that could be of benefit to the support team or the wider business.
You will maintain a good relationship with our clients, understanding areas that they require further assistance with, or modules or training that may benefit them.
Taking ownership of any queries while colleagues are on annual leave, making sure that SLAs are met and that there is no reduction in customer satisfaction.

‍What will I learn?

You will learn the appropriate methods to manage and service our product solutions to our customers
You will be provided with exposure on all of the products we deliver at ION and how we design, build and implement them for the benefit of our customers
You will be given training and support to pass the Sage Intacct Implementation certification.
You will learn effective methods of resource management and utilisation in the execution of support in a resource managed company.
You will learn about many different clients and how their businesses work as well as gaining exposure to the education vertical, as well as other business types, such as Non Profit and Construction.

Benefits

We offer a competitive salary, 25 days holiday, flexi-hours, child-care scheme, a fantastic work environment and your birthday off!

This is a hybrid role and will require 3 days a week in our Newcastle office

Not only that, but you will play a critical role in our rapidly growing organisation, working with some of the most in-demand technologies in the world.

But for us, the main benefit is being part of a growing, ambitious and social team, whilst having fun along the way.

Apply

If you would like to join ION then we’d love for you tocontact us. Please email your CV to [email protected].

Apply Now

Refine Your Search

implementation specialist jobs in gateshead, twr

Support Specialist

Senior Ecommerce Implementation Consultant

Access Arrangements Coordinator

Chief Technology Officer

Junior Category Specialist

Quality Assurance Auditor & Advisor

Head of Counter Fraud Learning & Development

Sage Intacct Implementation Specialist

Procurement Specialist/Senior Procurement Specialist

Project Engineer

Product Specialist - Theory Test Content

Experts at Hand Lead

Business Analyst - Newcastle

Chief Security Officer

Manufacturing Line Lead/ Technical Operator

IaaC Automation Engineer

Government Counter Fraud Profession Centre of Learning - GCFP Learning Specialist

Government Counter Fraud Profession Centre of Learning - GCFP Learning and Development Lead

Head of Health, Safety & Environment

Sales Executive - Public Sector

I want to receive the latest job alerts for implementation specialist in gateshead, twr

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