Retention manager Work, Jobs in Gateshead, Twr (with Salaries)

Regional Operations Manager
Graysons Properties Ltd —Newcastle upon Tyne
- From £48,000 a year
- Full-time
- Continuous improvement
- Mentoring
- Recruiting
Quick apply
8d
Customer Service Advisor
Northern Gas and Power —Gateshead
- £26,227.50 a year
- Full-time
- In-person
Quick apply
Registered Manager (North Shields or Middlesbrough)
Team Fostering —North Shields
- £60,052.05 - £64,341.48 a year
- Full-time
- Hybrid work
- Travel
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
Quick apply
11d
Gym Manager
The Confidence Coach —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Full-time
- Customer service
- Recruiting
- Organisational skills
- Store discount
- Employee discount
Quick apply
7d
Connect to Work Manager
Gateshead Council —Gateshead
- £45,091 - £48,226 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
1d
Operations Manager
Aspens —Newcastle upon Tyne
- £50,000 a year
- Full-time
- Hospitality
- Business development
- Contracts
- Annual leave
Customer Success Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- CRM software
- In-person
- Communication skills
Quick apply
14d
Customer Retentions Adviser
LexiaUK —Gateshead
- From £31,734 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Presentation skills
- Store discount
- Health & wellbeing programme
Quick apply
10h
Sales and Retention Manager
Everlast Gyms —Sunderland
- Weekend availability
- Business development
- Mentoring
- Training & development
- Employee discount
- Gym membership
Quick apply
B2B Energy Sales Consultant – Outbound Telesales
Northern Gas and Power —Newcastle upon Tyne
- £30,000 - £55,000 a year
- Full-time
- Business development
- In-person
Quick apply
8d
Account Manager
KERRIDGE COMMERCIAL SYSTEMS CORP —Newcastle upon Tyne
- Full-time
- In-person
- Communication skills
Quick apply
Workplace Wellbeing Coordinator
Ministry of Justice —Durham
- £30,001 - £40,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Presentation skills
- Annual leave
- Employee assistance programme
5d
Client Delivery Manager
NRG —Gateshead
- PMP
- Continuous improvement
- Organisational skills
12d
Customer Success Manager
TSG —Gateshead
- £45,000 - £50,000 a year
- Travel
- Communication skills
- Negotiation
- Annual leave
- Employee assistance programme
Quick apply
13d
Regional Service Manager
Sodexo —Newcastle upon Tyne
- £30,000 - £32,000 a year
- Full-time
- Microsoft Word
- Business development
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
Quality and apprenticeship Co-ordinator – Training Provider
Winnovation Training —Newcastle upon Tyne
- From £35,000 a year
- Full-time
- Up to 50% travel
- Microsoft Office
- Continuous improvement
Quick apply
Territory Manager
Avidity —Sunderland
- Up to £29,000 a year
- Full-time
- Merchandising
- Time management
- Annual leave
- Sick pay
10d
Account Director
BidvestNoonan —Newcastle upon Tyne
- £80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Team management
Quick apply
1d
Sales & Lettings Manager
Giraffe Lets Ltd —Wallsend
- £28,000 - £35,000 a year
- Full-time
- Business development
- In-person
- Leadership
Quick apply
4d
Advanced Specialist, Sales (Teachers, Educators & Sales Professionals Welcome)
Pearson —Newcastle upon Tyne
- Sales
- Business development
- Travel
- Employee discount
3d

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Regional Operations Manager

Graysons Properties Ltd
Newcastle upon Tyne

Quick apply

Job details

Full-time
From £48,000 a year
8 days ago

Benefits

Private medical insurance

Qualifications

Succession planning
Fire safety
Resource allocation planning
Operations management
Preventive maintenance
Stakeholder collaboration
Vendor management
CAFM software
Team leadership
Stakeholder liaison
Facilities management
Coaching
Compliance audits
Internal department liaison
Complaint handling
Performance management
Change management
Compliance management
Quality assurance
Stakeholder coordination
Continuous improvement
Continuous improvement cycles oversight
Client services
Risk management
Mentoring
Recruiting
Operational strategy development
Contracts
Planned Preventative Maintenance (PPM) implementation
Residential lettings
Management reporting
Professional development mentoring
Leadership
Internal quality assurance
Property management
Planned maintenance
Vendor performance monitoring
Corporate regulatory compliance oversight
Stakeholder management

Full job description

Job Description: Regional Operations Manager

Department: Property Management & Lettings

Reports to: COO / CEO

Business Area: PRS & Block Management (Leasehold) Property Shield Solutions

Location: Newcastle upon Tyne / Sunderland

Salary: Range Dependent on Experience

Regional Operations Manager

Role Overview

The Regional Operations Manager is a senior leadership role responsible for the operational performance, compliance, service delivery, and overall management of a regional portfolio of properties. The role provides strategic and operational leadership to a team of Senior Property Managers and Property Managers, ensuring consistent delivery of operational excellence, regulatory compliance, and exceptional resident experience across all locations.

This position combines regional oversight with hands-on leadership, performance management, quality assurance, and continuous improvement. Working closely with the Quality Assurance (QA), Compliance, Maintenance, Lettings, and Finance teams, the Regional Operations Manager ensures company policies, Standard Operating Procedures (SOPs), and statutory obligations are fully embedded within day-to-day operations. The role is instrumental in driving operational efficiency, service consistency, commercial performance, and resident satisfaction across the region.

Key Responsibilities

Regional Operational Leadership & Service Delivery

Lead and oversee the operational performance of multiple properties within the region, ensuring safe, efficient, and high-quality service delivery.
Manage, coach, and develop a team of Senior Property Managers and Property Managers to ensure consistent execution of operational standards and company objectives.
Drive operational excellence through effective planning, resource allocation, and performance management across the regional portfolio.
Monitor property performance through reporting dashboards, CAFM systems, KPIs, and operational metrics, identifying opportunities for improvement and implementing corrective actions.
Ensure maintenance requests and operational issues are resolved within agreed service level agreements (SLAs), collaborating closely with contractors and internal departments.
Conduct regular site visits, inspections, and operational reviews to ensure properties remain compliant, resident-focused, and operationally effective.
Support business growth and portfolio expansion by ensuring operational readiness and successful mobilisation of new properties.

Compliance, Quality Assurance & Governance

Work in partnership with the Quality Assurance and Compliance teams to ensure full adherence to company policies, SOPs, and legal requirements across the region.
Maintain oversight of all statutory compliance activities, including fire safety, gas safety, electrical testing, legionella management, HMO licensing, and other regulatory requirements.
Identify compliance risks, operational gaps, and areas of non-conformance, implementing corrective and preventative action plans.
Lead and support internal audits, compliance reviews, and inspections, ensuring all follow-up actions are completed within required timescales.
Promote a culture of compliance and accountability by ensuring teams are fully trained and operate in line with company standards and regulatory obligations.
Contribute to the ongoing review and enhancement of policies, SOPs, and operational frameworks.

Performance Management & Continuous Improvement

Analyse operational, financial, maintenance, and compliance data to identify trends, risks, and improvement opportunities.
Produce and present detailed performance reports to senior leadership, highlighting achievements, challenges, risks, and recommended actions.
Establish and monitor regional KPIs, ensuring teams consistently achieve operational, compliance, occupancy, and resident satisfaction targets.
Conduct regular performance reviews, coaching sessions, and development plans for Senior Property Managers and Property Managers.
Drive continuous improvement initiatives that enhance service delivery, operational efficiency, compliance performance, and customer satisfaction.
Support change management initiatives and implementation of new systems, processes, and technologies across the region.

Resident Experience & Tenancy Management

Champion a resident-first culture across all properties, ensuring a consistently high standard of customer service and resident engagement.
Oversee the management of escalated resident complaints and complex tenancy issues, ensuring timely, professional, and effective resolution.
Ensure compliance with tenancy management processes, including resident onboarding, check-ins, check-outs, deposit management, and tenancy enforcement procedures.
Monitor resident feedback, satisfaction surveys, and service metrics to identify opportunities for enhancing the resident experience.

Contractor, Supplier & Facilities Management

Oversee contractor and supplier performance across cleaning, security, facilities management, and maintenance services throughout the region.
Work closely with the Maintenance and Contracts Manager to ensure effective delivery of reactive, planned, and preventative maintenance programmes.
Monitor contractor KPIs, service standards, and compliance requirements, ensuring value for money and service excellence.
Ensure Planned Preventative Maintenance (PPM) programmes are delivered efficiently with minimal impact on residents and operations.
Develop and maintain effective supplier relationships to support operational performance and continuous improvement.

Team Leadership & Stakeholder Engagement

Provide strong leadership, direction, and support to Senior Property Managers and Property Managers across the region.
Foster a high-performance culture through coaching, mentoring, succession planning, and talent development.
Act as the primary escalation point for operational, resident, and team-related issues within the region.
Collaborate closely with Lettings, Finance, Compliance, Maintenance, and QA teams to align operational delivery with wider business objectives.
Support recruitment, onboarding, and retention initiatives to build high-performing operational teams.
Champion company values, driving accountability, collaboration, professionalism, and continuous improvement across all regional operations.
Undertake any other duties reasonably required by the business in line with the seniority and scope of the role.

Key Focus Areas

Regional operational performance
Service excellence and resident satisfaction
Regulatory compliance and risk management
Team leadership and development
Continuous improvement and operational efficiency
Contractor and supplier management
Stakeholder engagement and collaboration
Business growth and portfolio scalability

Pay: From £48,000.00 per year

Benefits:

Private medical insurance

Work Location: In person

Quick apply

Refine Your Search

retention manager jobs in gateshead, twr

Regional Operations Manager

Customer Service Advisor

Registered Manager (North Shields or Middlesbrough)

Gym Manager

Connect to Work Manager

Operations Manager

Customer Success Manager

Customer Retentions Adviser

Sales and Retention Manager

B2B Energy Sales Consultant – Outbound Telesales

Account Manager

Workplace Wellbeing Coordinator

Client Delivery Manager

Customer Success Manager

Regional Service Manager

Quality and apprenticeship Co-ordinator – Training Provider

Territory Manager

Account Director

Sales & Lettings Manager

Advanced Specialist, Sales (Teachers, Educators & Sales Professionals Welcome)

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